Alex is very thorough and guides you through the service process step by step. He made sure our…read morepool was a shiney blue and installed our pump with ease. He is also very kind and patient. Highly recommended!!

Thanks for the response of helping correct the problem. I'm glad we can continue with the pool…read moreservice we had been happy with for over 30 years. we have recommended them to many others and will continue to recommend them in the future.

Gave them a second chance after years and still a nightmare, won't give them a third chance. The…read moreonly thing that is ideal is the store front when you need chemicals.

Great service, exceptional knowledge. Answer my questions with courtesy and great products,…read moreincluding all of the chemicals needed to keep my tub in perfect running order.

Connor answered all of my questions - presented himself professionally- and followed through on the…read moreinstallation of my new hot tub and sauna. Not being an expert in water balancing he, assisted me with everything including the installation intelligent water system. The whole team goes above and beyond! Buy with confidence from the Hot Springs Franklin Team

This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

have had a Hot Springs Spas for several years and pleased with product. But recently had an issue…read morerequiring service and it was incredibly poor. On two occasions, a date was set to come and repair but no one showed up despite me waiting all day each time. Then on two separate occasions, following this, left a message to try to set up additional dates and got no response. can't imagine how Service response could be any worse.

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and…read moremet with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!!

What should have been a wonderful experience turned into a nightmare…read more The project started well enough, but problems began almost immediately. During excavation, equipment broke down on-site and we were asked to pay for the contractor's downtime. The original construction crew was ultimately removed from the project and replaced by another crew to complete the work. Throughout much of the process, we found ourselves managing details and overseeing progress that should have been handled by the company. When the pool was finally completed, we were initially very happy with the results. Unfortunately, that didn't last. Within the first six months, all of the pool lights had to be replaced. The pavers had significant ponding issues and had to be removed and reinstalled. While those warranty items were eventually addressed, additional problems continued to surface. We began experiencing issues with the sheer descent waterfall features and later learned they had been plumbed through the vacuum system, causing debris to clog the lines and preventing proper operation. Correcting that issue required tearing apart the face of the spa. The spa then developed leaks that required additional repairs. In total, the face of the spa was removed three separate times. The spa cap was replaced four different times. Today, the grout throughout the spa area is cracking, crumbling, and failing. As time has passed, additional workmanship concerns have become apparent. We have had other professionals review portions of the project and were informed that the paver banding was installed with the wrong side facing outward rather than the finished side. We have retaining wall stones that are visibly out of alignment, corners and edges that were not properly finished, and numerous details that suggest a lack of quality control and oversight during construction. For the past several months, we have repeatedly asked the company to address these issues. We have requested warranty consideration. We have requested a repair quote. We have sent emails outlining our concerns, including safety concerns. Most have gone unanswered. The most troubling issue occurred when a cap block came loose while my wife was standing near the spa. We have grandchildren who use this pool regularly. At this point, this is no longer simply an appearance issue--it is a safety issue. To be fair, there have been individuals within the organization who have attempted to assist and move our concerns through the process. Unfortunately, despite months of communication, the underlying issues remain unresolved, and we have been unable to obtain either a meaningful resolution or even a repair proposal for the safety concerns we have raised. Five years later, it feels like we have spent more time dealing with repairs, callbacks, and unresolved issues than enjoying the pool we invested so much money to build. The only major component we have not had issues with has been the fiberglass pool shell itself. Had you asked me four years ago, I might have given a very different review. In fact, I did recommend Kevin Sparks Signature Pools to friends, neighbors, and others who asked about our pool. Looking back, I regret those recommendations. The pool looked beautiful when it was first completed, and for a time we were pleased with the results. The real measure of a company, however, is not how things look on day one--it's how they respond when problems arise years later. Unfortunately, that is where our experience has been the most disappointing. If you choose this company, get everything in writing. Require regular project reviews. Document every conversation. Most importantly, be prepared to closely supervise every phase of construction yourself. We invested a significant amount of money to create what was supposed to be our family's dream backyard. Instead, we have spent years dealing with repairs, repeated failures, safety concerns, and unanswered requests. Based on our experience, I can no longer recommend Kevin Sparks Signature Pools.