This company is awesome! My carpet never looked this good! I will be calling them back. Casey the young man that did the cleaning was very professional and easy to talk to. read more

Big time negative experience, I will likely not use this company in the future. I purchased a groupon for carpet cleaning - $49 for 3 rooms, up to 200 sq/ft each, regularly a $120 value. Great deal right? Guess again. They nickel and dime you for everything. Walk in closet? Oh yeah, that's not considered a room, $15 extra. Stairs, also not considered a room - $3.50 per stair, + extra charge for 2 landings. Hallway, not a room, extra charge. Area rug needs cleaning? Also not a room, extra charge. Master is considered 2 rooms, $15 extra. Mold spray and treatment? $29 and $15 extra. Bathroom has carpet? Not a room, + $15, and on and on... The estimate, rang up to almost $200! I said, hey woah, woah, what about my groupon? They said, oh yeah, we'll subtract $50 off since you have a voucher. I said, but I paid $49 for the voucher, what happened to the $120 value??! He proceeds to tell me that it's up to 200 sq ft per room, but stairs aren't a room, and neither is a bathroom or a hallway, then continues on repeating his rigamarole, etc, etc. He ends with, yeah, this groupon pricing is confusing. Huh? My ass, I paid $49 for the voucher, if you subtract $50 off the bill then I only saved $1. Nothing confusing about that. At the very least, if you are trying to screw me with the nickel and diming, honor your groupon value and subtract $120. At this point, I figured out that I was getting ripped off. Now I have this stupid voucher, and they are in my home and I'm pretty much stuck hiring them or I lose my $49. So I decided to stop arguing, and just have them do the bare minimum and send them on their way. Even the bare minimum, I paid an extra $50 over what I paid for the voucher and, I only have half of my carpets cleaned, and the other half not cleaned. The only reason I gave them 2 stars instead of 1 is because the carpets they did clean are nice and fluffy. So it's all really too bad that they felt the need to offer a fraudulent groupon. If you are trying to drum up business by offering new customers a groupon, then honor it or don't offer one, because you just lost me and any referral I may have given you in the future. P.S. The workers that came out were very diligent with their work and even though I was pissed, they both managed to stay calm. They must be used to the BS, so I don't blame them. Not really their fault that the company they work for has questionable ethics. read more

I found Aqua Steam on Groupon, and I also saw that they were offering a Yelp deal. I was going to buy the Groupon, but I decided to call them first. I wasn't sure if the Groupon would work for cleaning my shower tile, which was all I needed. My shower is 82 square feet. It was so dirty, not from me, but from the previous owner. I tried cleaning it and almost died of Clorox inhalation. Therefore, I decided to call a professional. Aqua Steam quoted me $59-$69 and ended up charging me $69. They said they would arrive between 4pm-5pm and arrived just before 5pm. Jay and Mark did the work, and they left the shower looking brand new! I was really impressed because I didn't think it was salvageable. Plus, they cleaned up after they were done. I would hire them again in the future. read more

Bought a Groupon and they had trouble sourcing their hoses into my place as I'm on a 2nd story with no communal water. They figured it out and put a spanking on my dirty carpet! Totally sterile, shining clean carpet now. I had some severe pet urine stains that lifted. Carpet wasn't soaked for days. Totally professional. They have uniforms, not some dirty guy showing up. Really positive experience. read more

This company is amazing. They worked so hard and left my carpet looking brand new. Jay and Mark we courteous and extremely professional. I now know who I will always call for carpet cleaning. I don't usually write reviews on YELP but was impressed with their service I logged on as soon as they left. Thanks read more

Ok, it is rare that you can call on Saturday at 10AM and get a commitment for a cleaning by 5 or 6! I spoke to Jay, wow, he was super super nice! He told me that he would come to me if I did not mind as late as 6PM. He also told me that if he was able to come early he would. I for sure expected no call, and I even braced for a no show...but guess what!? He called, came early and did an amazing job with his co-technician Mark. I clean my carpets often, I will not be going back to the old people because Jay and Mark totally came through. They quoted me a price, and,,,guess what, no high pressure BS and upgrade-scam. Instead, they told me about other services for the future IF I needed them, and took my email address for deals. Lastly, I want to express that I really hate bringing strangers into my home. Most techs are kind of creepy, NOT these guys...soooo dignified, so pleasant. They were thorough, efficient, and reliable. I am really happy to have found these guys. My carpet looks really good, and they took the care on my wood floors, steps and banisters with their hoses etc., and that is another indication that they know what they are doing! Great team! Thanks for the clean rooms read more

To those of you who will find Aqua Steam through Groupon, it was a good experience. To those who will find this company on your own, they seem very reputable. Our experience with this company is via Groupon. My wife had been wanting to do some professional floor cleaning for a VERY long time, since we can't seem to clean it to her satisfaction with the products you can buy in the store. She noticed the Groupon for Aqua Steam a few days and showed me the ad. I read through the FINE PRINT and said, sure let's buy the Groupon for $79 to clean up to 300 Sq. of floor. She was mainly interested in having the kitchen done and possibly the bathroom too. She arranged the appointment with them and they came out yesterday at the agreed upon time of 2:00PM (on the dot). These guys are punctual! Anyhow, Jay and Mark were the team and they clearly are a great partnership...knowing exactly what to do , with Jay doing most of the talking/explaining and Mark setting up the hoses and equipment. There was a discrepancy with our Groupon as it was for ceramic and not "natural stone" which was explained to us in detail by Jay. He administered a chemical test on the tile in the kitchen and it indicated that it might be travertine vs. the ceramic we thought it was. Anyhow, he quoted us for the work on 63 sq. feet and it came to $63, which was reasonable. So a word to the wise, know what type of flooring you have before you buy your Groupon as to not have any surprises, when they come out. Jay also quoted us to seal the floors and the bathroom tiles. He was very professional -- explained, demonstrated and went through everything in a non-rushed way. He doesn't make it seem like he is trying to "sell" you, just educate you so you can make a informed investment. Both of these guys are intelligent too. Now, to where they impressed us...our kitchen floor was horrible, grimy, greasy, and saturated after years of buildup. We have a pantry area near the kitchen and it is relatively clean and original looking and I told Mark, if you can get it to look like that again, I would be impressed. After 3 hours of intensive labor, due diligence and down-right hardwork, I am happy to report that they met our expectations. The floor looked immaculate. These guys did what they promised and were effective with their time. We wholeheartedly and without reservation recommend that you give them an opportunity to show you what they can do. We don't think you will be disappointed with the results. At the end of the day, we are happy, satisfied customers. Well done, Jay & Mark! Keep up the great work and best wishes. Don read more

Made an appointment for 9am, and Jay and Mark came right on time, actually 5 mins early. Both of them were very professional and Jay took the time to answer all my questions in detail. At my request, they wore plastic booties over their shoes into my house so as to not dirty the wood floors going upstairs. I had 3 bedroom carpets cleaned and they finished in about 75 mins or so. The machine is mounted on the truck and they use hot water extraction. Very professional and friendly team. Will definitely use them in the future! read more

I purchased grout cleaning on groupon and worth every penny. My grout was pretty dirty after years of walking on the tile, and now it looks brand new. They tried to sell me a deal to seal the grout afterwards, but it was a little too pricey so I did it on my own. I also had them clean my downstairs carpet for around $35 which I thought was a great deal and it looks great. I would definitely use them again. read more

Best outfit in town! I have "apartment carpet," which is the worst. Stains invariably reappear shortly after I've had the carpet cleaned. Not so, this time. It's been a month or more, and my carpet still looks good. What's more, it's actually SOFT, rather than stiff. Jay and Mark worked really hard, were mindful of the whereabouts of my cat, and did an amazing job! read more

I would never recommend them to anyone. Late show up, stinky truck and bad service left my new carpet soaking wet and no response when you call back left few massages about service no call back. Terrible terrible service. I only needed a maintenance cleaning but after that my carpet looked worst than it was. So long story short if you need bad cleaning than call them b/c they are not worth it and they are not cheap either. read more

Jay and Mark shoed up on time and were clean professional and friendly. First they explained what they were going to do then quickly got to work. They moved the heavy sectional couch without even being asked for no extra charge they then started and prepped the carpet lunch cleaned it all within a couple of hours. When they were finished they gave me a quick report on what they had done and how long to wait for itto dry (4-6 hrs) tthen were on their way. They were courteous and polite the whole time they were here (and spoke English not to be mean. Just made it easier to communicate). They were very careful with my furniture and belongings. Nothing was broken or damaged. I would definitely hire these people back to finish the rooms that I did not address. They did such a great job that the other rooms look terrible now! I purchased a Groupon and got a really good deal for 3 rooms but I would pay these people full value to do this good of a job on the remainder. read more