So, my wife and I get back home after going apple picking, and are having a nice afternoon when I…read moreheard this strange clicking noise coming from the furnace. And then, BOOM! Something lets go, there's the sound of rushing water, and the whole downstairs fills up with steam. It was so thick I couldn't even see a foot in front of me in the basement as my plumber, Darren Powers, talked me through on the phone how to shut the furnace down, and which valve to turn to get the water to stop. Man! What a mess.... Darren was such a help to me. Though he had been up since early that morning working a job when I reached him at around 7:00 pm, he came over as soon as he could around 9:00 pm and worked on stabilizing things until about 10:30 pm so nothing else would happen. Because it was Saturday, he wasn't able to come back until Monday after gathering all the parts and equipment needed to fix the furnace and burst pipe line. I've known Darren for years, and he's helped me on many occasions. Each time, he came as soon as he could, did great work, and cleaned up the resulting mess after. I've trusted him numerous times to come in to do his work even when I wasn't home. And he's always been more than fair with not only his prices, but also his time. It doesn't get any better than that. Thanks, Darren. You're not only a great vendor, but I'm glad to have you as a friend.

From the owner: Master plumber and gas fitter with over 20 years experience. We service and install all plumbing,…read moreheating, air conditioning systems and fixtures. Remodels are one of our specialties. Covering all of NH and some parts of southern ME.

Bob Santoro showed up and was upset because there was a tree removal crew working outside. He was…read morerude to my sister-in-law, to my husband and to me, as he stormed off the job saying he would not work in this environment. We had been waiting for 2 weeks for a small mixer issue to be repaired in our shower. We had two sets of guests visiting without a working shower. We were very excited to finally get a time to get it repaired. We have four adults and four young kids staying in the unit. I am 7 months pregnant. Both a lawyer and a doctor were working remotely within the unit at the time, without issue. It seems like he was expecting a quiet penthouse corner office to do his plumbing service. His service would've taken a few minutes to complete. His response was completely unreasonable. The tree crew was professional and safe. There was no risk to his safety. And, most unprofessional was his attitude. He knocked on the door just shaking his head. He responded, when I asked why he was leaving, that "he's out of here." And, when I asked if he was coming back or if I needed to find a new plumber, the company said he is not coming back. I'm very disappointed in his professionalism and attempt to provide a service to two families in need of it.

Santoro Plumbing was hired to do a job for me and Santoro himself came to do the estimate. He was…read morevery fast in getting here and assuring me that he could do the job for little money. I agreed to the cost and he then proceeded to bring two guys to do a one man apprentice job. If that wasn't enough, he decided to join the crew himself. I thought this was just him wanting to make sure it was done right for a new customer. Later I received the bill. He had charged me for his time at a Master Plumber's rate plus his Journeyman Plumber's rate and his Apprentice. All three were charging me for the same time period--the bill was enormous given the simple job. Many month and a court date decision later and this guy is plaguing me for his money. Do not do business with this guy! He is worse than the worst slick used car salesman in getting you to agree and then jacking up the price later. Be warned.

Dealt with owner, Shawn. Based on Yelp reviews, I called to help me with a broken sump pump. The…read moreoffice got back to me right away to setup a convenient time for a look. They use a texting system that lets you know exactly when the crew will be at your place. I found that very helpful. Shawn diagnosed the issue, recommended a strategy and gave me a quote that fit within my expectations. He performed a replacement and tested the new unit. He also walked me through exactly what he did. They conveniently sent me an invoice that I could pay electronically. Great service. Great value. And great people doing the work. Highly recommend.

Called them for an estimate, he came looked around, appeared interested. Said he would call in a…read moreday or two. Never called back. All he needed to say was he couldn't do the job. We would have understood. Instead he left us hanging!

Do yourself a favor and do not hire him, he drags out jobs, causes more problems so he gets more…read morework, then doesn't even finish the job. the worst plumber and electrician ever!!

First visit he arrives with no tools, messes with slightly leaking valve on top of furnace and…read moremakes it leak worse ( now spraying!) before leaving saying he doesn't have the part and will need to do some research and get back to us. Next day shows up unannounced when no one is here to supposedly fix it, we haven't even had quote yet, leaves phone message saying he was here. Finally we get him booked a week later, my husband books day off work to be here and the guy doesn't show up. Husband calls to be told he's cancelling because it's raining and he'll need to reschedule!! Job is on furnace in basement, which thanks to him messing with the valve has been leaking worse than ever but he can't come out because it's raining??? He lives in the same town, can't be more than 5 minutes! It's honestly a shame, he seems like a nice older man, but you can't mess people around like that. Ended up having to call someone else further away and more expensive but the puddle in the basement is becoming a pool.

I had my sink unplugged and my leaky toilet replaced. This is a great company. I have been a…read morecustomer for years.

They are quick, efficient, professional and reliable. They completed they work nicely from start…read moreto finish. Thank you.

The diver was very angry and aggressive. I would stay clear of these guys and choose another…read moreplumber from the area.

Their drivers are incredibly rude and do not obey traffic laws. I was cut off by them in traffic,…read moreafterwards was flipped the middle finger and then they drove under the speed limit until taking their turn. Drivers likely forget they are representing a business while operating this vehicle and it is not a good advertisement.

When I was made aware of a black hole in the downstairs bath room ceiling, I knew I had a problem,…read moreprobably from the 27 year old toilet in the upstairs bath room. Being concerned about the expensive local plumber I have used in the past I went on the web! Not being comfortable with the label "PIPE DREAMS" I bit the bullet as he was very local and had a high "yelp" rating so I gave him a call the next business day about 9 am and left a message. He called me back about 10am from out of town but requested if he could stop by about "noon' time: and HE DID 1pm! He took one look and started taking his first of many trips to his truck and came back with a ladder and camera and found a leak at the 3 clock side of the connection. It was a very difficult repair. The steel ring holding the toilet was totally rusted out. But he had the tools in the truck . He not only had the tools in the truck he had all the parts to return the entire toilet to NEW CONDITION and rolled out at 2:45pm and I had a new toilet for HALF THE COST ANTICIPATED . I WAS STUNED. as a register professional engineer he exceeded my highest expectations . He knew what to do, how to do it, prepared to do it, and pleasant and friendly doing it. I CAN HIGHLY RECOMMEND THIS PIPE DREAMER

This guy is a crook. He stole approximately 14k from me for a HVAC deposit That he did not…read moreinstall. He never came to work delaying my project for 7 months. His workmanship was terrible. I went after his license and he had to pay 3k in fines. He was court ordered to pay me for the money he stole, and now refuses to pay. He was arrested multiple times and does drugs. I did not hire him, my GC did but made a huge mistake. Run from this guy!!!!!!!!!!! He is bad news!

Highly recommend DJ. My whole basement flooded and it was a complete disaster. I felt like I had an…read moreunexpected indoor pool installed in the house. Regardless, I had such taken care of. DJ had informed me that I needed a new water heater and I could definitely tell that it was time. That old thing was busted and rusty as can be. The value of his work was beyond compare to other companies I have contacted in regards to plumbing work. I highly recommend giving DJ a call. He will certainly help you out without a doubt

Showed up within the stated window which was awesome. Did a great job flushing my water tank. Took…read moreabout 45 minutes. Cleaned up after themselves. Highly recommended. I don't have a comparison on pricing so can't provide feedback. They responded to my request for service quickly which can be a challenge within any service industry. Very very happy with them and my service.