Dealt with owner, Shawn. Based on Yelp reviews, I called to help me with a broken sump pump. The…read moreoffice got back to me right away to setup a convenient time for a look. They use a texting system that lets you know exactly when the crew will be at your place. I found that very helpful. Shawn diagnosed the issue, recommended a strategy and gave me a quote that fit within my expectations. He performed a replacement and tested the new unit. He also walked me through exactly what he did. They conveniently sent me an invoice that I could pay electronically. Great service. Great value. And great people doing the work. Highly recommend.

Called them for an estimate, he came looked around, appeared interested. Said he would call in a…read moreday or two. Never called back. All he needed to say was he couldn't do the job. We would have understood. Instead he left us hanging!

These people are efficient, thorough, and extremely helpful. They always communicated planning on…read morewhen they could get out to see what needed to be done right up to texting etas. We would HIGHLY recommend them!!

We use them for our management company and they are great! HIGHLY RECOMMENDED. If you're looking…read morefor a consistent service provider that offers quality service and a good price I would give them a try.

We had a blockage somewhere in our kitchen drain that I couldn't get out with my auger, so I called…read morea bunch of local plumbers. Drain King got back to me very quickly and also had the quickest time to get to me - about 5 hours. David arrived right in that window and got us going in a little over an hour. He also showed me a problem with how the drain pipe was routed, along with a fix that I can handle easily. David was very professional and cleaned up the mess when done. I'm keeping their contact info for the next time.

A little backstory to my situation first. I work 11:00 - 07:00 during the week. I usually come…read morehome, see my young daughter off to school and my wife off to work, perhaps do a couple of chores then I sleep during the day. This morning I did the brakes on my car so I was up a bit later than normal. When I went to use my toilet it was not flushing. Plunger, hand snake, and a garage full of water later, I'm in panic mode and tired. It's now close to 2:00pm on a Friday and I'm worried about who I can get out here on short notice... and how much this is going to cost me. I searched for a few plumbers based on reviews and proximity, and Dave from Drain Kings was one of them. Dave's very nice wife answered the phone and she informed me he was currently at a job, but would call him. He was at my place within an hour and a half. He came out anticipating a snake job but after diagnosing he found a substantial clog in my pipes and got elbows deep into a big mess and cleared it all out. He saved me $100 dollars on the call. He easily could have snaked the lines and charged me much more, but he was upfront and honest. He gave me some tips on how to prevent future clogs, and guaranteed his work for ninety days. Meaning if a snake is needed in the future the price will be offset by the charges from the work already performed. He was fun to speak with throughout the process too. I would definitely use Drain King again. I witnessed firsthand that the guy knows his shit. And I mean that literally.

Used another plumber recently. Regretted it very much. JimTrombly fan. Worker professional and niceread more

Do not do business with this place, charging way too much and the job nasty, not nice guys. Never…read moresee them again

Scott installed a sink in our basement. He was excellent to work with. Great communication and got…read morethe job done right - even checked in later to make sure all was working well. We later used him to install a pressure reducing valve. That has worked perfectly for us. Highly recommend and will use again!

I hired Scott Pierce of West Rd. Plumbing to clear a simple clog in my basement pump. Before he…read morearrived, there was no flooding, no leaks, and no mess. During the job, Scott's actions caused raw sewage to flood my basement, leaving me with twenty thousand + dollars in damage and cleanup costs. What should have been a routine fix turned into a nightmare. His response afterward was dismissive and unhelpful. I expected professionalism and accountability -- instead, I was left with a destroyed basement and a massive remediation bill. I strongly recommend anyone considering this company think twice and choose a different company.

I was referred to Vaughn Plumbing & HVAC by a contractor friend. Mike and his team: Angelo and Sam…read moreare responsive, respectful, punctual and often early (what??!!) and they clean up after the job has been completed. They take the time to carefully explain the issue and process to resolve in an easy to understand way. I've used Vaughn Plumbing & HVAC multiple times for separate issues in my home. I highly recommend them to you and yours.

I reached out to Mike this morning for an urgent shower leak. They were here hours later, fixed it…read morequickly, and most importantly - only fixed what was needed. It was a minor, inexpensive leak and they were so honest about it! I appreciate working with a Mike because I trust him, and he is always quick to respond and help.

In January my radiator pipe burst resulting in no heat or water. Ken came out the next day and…read morerepaired it. He was friendly, knowledgeable, and did good work. I would recommend Essex County Plumbing.

This company is fabulous in every respect. I had them replace my heating/cooling system. From the…read morefirst phone call they responded immediately. Brad came to the house to evaluate my needs and give me an estimate. He is very friendly, thorough and ensures that you understand everything. We gave him a deposit and then he ordered the equipment. We waited about a week and then a team of plumbers, electricians and mechanics converged (about 7 trucks in total) to my house. Everyone had a job and knew exactly what to do. They worked as a well rehearsed orchestra. About 6 hours later I had a new system that was explained to me fully. I was well pleased. If you have any doubts with Brad and his company it is my advice to just sign the contract. Do not over think it. They are great and I am very pleased.

Ray Souriolle is fantastic! He recently repaired 2 separate water leaks in my home: one in the…read morewater line to my refrigerator, and one in a line in the basement. He was quick not only with the repairs but also in coming to my home quickly in an emergency basis. He has always answered my phone calls quickly and personally. In addition, he has connected a new refrigerator to water, installed a new kitchen faucet, and a new Insinkerator disposal. Very highly recommended for all your plumbing needs!

Had a leak at the kitchen sink faucet and called Souriolle who scheduled me in two days. Gave me…read morean arrival time of 8-8:30 a.m. Arrived at 8:05 a.m. Ray had our new faucet installed within minutes and his charge was very reasonable. Would highly recommend this gentleman.