I was initially impressed by Patten. They are knowledgable and timely with their service calls…read more The last one did me in though. I had their tech (Jake) out to repair a leak. He said he fixed it, gave an invoice, asked me to call him if it continues to leak. All good so far, right? It started to leak at the same spot the next day. I had them back out again. In the middle of the visit, I go out to talk with them to find out what's up. He said he must of tightened something too tightly and caused a seal to break, and now it needs to be replaced. Not my fault, right? No, it's my fault. I had to buy a new part. Things happen, fine. I'm a little upset but I'll live. Now the pressure in my pool is high, and Jake advises a cleaning. I agree. He asks to use my chemical, the last of my Muriatic acid. I didn't like this at all, but he didn't give me a choice. Now I have to take time out of my day to go buy new chemical. During the filter cleaning, Jake and his help (Kevin) were constantly arguing back and forth. These remarks persisted through the entire visit, and was very unprofessional. They seemed like they were genuinely pissed off at one another. Here I am, now with invoices paid for both visits, and I don't feel good about it at all. There's too many pool repair companies for me to have to deal with the lack of professionalism during the call and additional charges for labor for things they admitted breaking. I guess I'll just have to deal with it, because Patten wouldn't offer to help me on the resulting bill at all. PS. I take that back, there's a .01 (penny) adjustment on my invoice. Seriously.

We DO NOT recommend Patten Pools or his new owner, Bill England. We hired them to replaster and fix…read moreour pool shortly after we bought our house in Grogan's Mill. I forwarded Bill the pool inspection report, and he emailed us a proposal stating what needed to be done, the job duration (7-10 days), and the cost ($6,348). We paid a 1/3 deposit. We told him we had never owned a pool before, and that we were not living in the house yet and would move to The Woodlands (from the East Coast) mid- to end-June. Patten's work was not good. Besides, despite our repeated requests, Bill was not always good at communicating and did not always show up when he said he would (once we paid someone to be at our property to give Bill access to the property, but Bill did not show up or call; after one hour of waiting we called and emailed Bill and he said he had a last minute emergency - but did not have the courtesy to call!). May and June rains delayed Bill's work. He called to ask if it was ok to start the work a couple of weeks later. We said ok (since we would move in mid-June). What he did not say was that the rains could ruin our pool and that we should get someone to take care of it until he could get to it. On June 11, we found a deep-green pool, and a pump with a huge leak problem at our new home. I called and emailed Paten; they sent someone who told us we would have to sandblast the flagstone. We got stuck paying an extra $1,500 to clean the now green-gunky flagstone - the same flagstone that two and a half weeks before had looked just fine, and that the rains and Patten's inattention and carelessness had contributed to turn green. (Bill could deny any wrongdoing by pointing out that it was OUR pool and our responsibility, and that we had only hired him to replaster it and repair it, and not to clean it, right? I ask, as a business owner, is it not appropriate to alert your customers of the risk that the rains may pose to their pool and the surrounding flagstone? Particularly to customers who have told you they have never owned a pool before and who are still on the East Coast?) A few days later, on June 24, his crew replastered our pool. They left a mess in our backyard. Two days later, I showed Bill the mess; he said someone would come clean it up. It took him a week and two reminders to clean it up - and not entirely. To this day, we have remains of plaster in our backyard. "The pump needs to run continuously for 72 hours", Bill wrote in his email instructions to us after he started the pool. But the pump suddenly stopped working the day after. We called him to tell him the pool pump had shut off, even though we had not come near it. He showed up at our house a few hours later, turned the pump on again, and explained that he had left the timer on because he was not wearing his prescription glasses the day before, and could not see well. His unapologetic tone was insulting. Patten's proposal included initial daily brushing of the pool, after replastering. Most pool experts recommend brushing once or twice a day for the first 14 days (we did not know this until a couple of weeks ago). We do not recall Patten's staff coming daily to brush our newly plastered pool; they may have come every other day or every three days, and only for a few days. Patten's proposal also included changing the GFCI, pool light bulbs and gaskets. That, in response to a problem identified in the pool inspection report we had given Bill. To this date, water condensation around the lights cause the GFCI to trip shortly after we turn them on. Patten did not address this problem - or perhaps the gaskets were improperly placed, who knows. We will have to pay another contractor to solve this problem. Bill's email instructions warned us "no swimming for one week". However, 3 weeks and $7,937.03 later, we still could not swim in our pool; and we were being charged extra for work that we understood was part of what we paid for. Also, Bill's email instructed us to "not put the cleaner in the pool for 2 weeks"; most pool experts (we later learned) warn against using wheeled devices within 28 days after replastering a pool because doing so sooner could cause wheel tracks to show on the pool finish. Someone from Patten put our Polaris cleaner in our pool on July 13, exactly 19 days from the date they started replastering our pool. On July 14, I went to Bill's office and left him a $6,026.03 check and a note saying we were less than satisfied with how the work was handled and the lack of communication. The next day I emailed him asking to not put salt in our pool (he said he would do so by July 17th, contradicting his own email instructions that said "no salt for 4 weeks"!). All we got was an email from him asking if we were switching to chlorine. No words from him since. One star b/c we texted him on 4 of July asking him what to do about the mosquito larvae and tadpoles breeding in our waterfall and he promptly replied (Clorox!).

Let me start by saying I used to always give this company 5 stars. And overall I still would based…read moreon the owner. As he has posted in other reviews their policies and procedures are clear. In addition, he has never held us to the 30 day contract cancellation. He has refunded us money when it was warranted. He has made good on any issues we have had and even promptly helped us on issues that he didn't have to. He honestly told us about some items that he could fix or ones that we could save $$ because he thought they were still under warranty. However, like with all growing companies, some techs are good and others are not as good. Our original tech was amazing! After that we had some issues with several of them. However, if you think you won't find this at a lot of companies, be warned. It is not a high paying job and these are mainly young adults. However, know the owner is honest and has made good on all issues and they are worth a try. I think as he gets help that sticks around and has time to vet some of them, the service will be increased all around and they will be worthy of 5 stars again

Honestly, I know I did not have a big project, and I could see why this would not be a priority to…read moremost companies - but not Peerless. Responsive, accommodating, and more importantly, communicates. Kudos to this team for offering a missing key to client relations. I will only call Peerless.

Very knowledgeable technicians. Always on time and charge reasonable prices. Highly recommended!read more

Very unhappy with their services. Our pool guy missed this…read moreweek ....again. They show up when they want, even if you have an agreed upon weekly day for service . I have voiced my opinion about how bad our pool looks, I was told "life happens" and that's why we were skipped for service. This company can care less if your happy. Refuses to give refunds for skipped weeks. Absolutely disgusted with their service and lack of responsibility. Beware.....look elsewhere.

Jeremy is the best! I can't recommend him enough. Replaced my worn out heater. It has never worked…read morebetter! Having him replace the filter assembly next.. You won't find a better value or workmanship. Highly recommend!

Professional, responsive and made sure we had a working pool heater while he awaited our parts. We…read morehad family in town and this saved their/our Texas spring break pool week. We will only use him moving forward.

I can't say enough good things about these folks. When I was purchasing my hot tub in February of…read more2019 the sells staff was like most sells staffs, very attentive to my needs and questions. My concern was once they made the sale, the quick to answer questions and address my concerns would be long gone. Kelsea, the retail sales manager reassured me that would not be the case and time would show she was and is a woman of her word !! Any question about the hot tub from set up to getting new filters and even little things like a pillow fastener. Either she would handle my issues personally or she would have someone within her organization reach out to help me. They offer a great product and its backed by outstanding support !! My only regret is that I wish I pulled the trigger on my MasterSpa years ago.

These Gentle Men Jacob and Jordon. Are Awesome, They are very professional and take care of eve y…read morething. Really appreciate there work and how honest they are. Thanks Guys. See ya soon.

Absolutely love these guys!!! They know what they're doing…read more They were on it fast and courteous taking care of my Polaris when it was running slow and getting stuck on the stairs. Colin and his father run a fantastic business!! Don't hesitate to call!!

I've been a client so long I really don't know how long - early on…read more PPS just gets it done. Quick, proactive, thoughtful service. I have big trees around my pool, grateful that my pool always looks great. Big fan.

They handled my pool service for several years and did an ok job. It wasn't until I switched pool…read moreservice companies recently that I realized my pool maintenance could have been much better. I could say a lot more but I am going to leave it at that.

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point