Well it's been a year and my pool looks great, the only things that changed was religiously…read morechecking my CYA readings with the NEW company......when they took over my CYA was maxed out and my pool had been chemically locked. I never got a weekly chemical reading from Pinch A Penny now I get a full breakdown of what's going on with my pool and what every chemical level is at including CYA - my pool looks great again...... I've lived here since 2018. Horses have always been on the property before I purchased it. It wasn't the horses. It was the lack of getting a proper CYA reading. And the new company fixed my circulation issues as shown by the giant fountain in the updated picture of a nice clean pool

Great service facility in my neighborhood. The staff is very…read morefriendly, knowledgeable and the products are priced well.

Things started out great. Scott is amazing. So thorough, so friendly, truly great. But after the…read morefirst few visits, service declined. Our pool was left on drain and we lost over a ft of water and we were blamed for our equipment being wrong. His guys moved items of our personal property and didn't put them back upon completion and they got destroyed... We were blamed. Pool wasn't being fully cleaned, entire sections untouched, and when I tried asking for more thoroughness, we were blamed for failing to maintain equipment and called names and had our service cancelled. We cleaned the filters when recommended, we replaced parts as recommended, but try to get clarity on why you'd need to spend hundreds or thousand on parts that just passed their inspection recently and suddenly you're a problem. Aaron was so disproportionately aggressive and is not open to conversation. He wants absolute obedience to anything he wants you to buy, no questions asked, or he attacks your character. There are reviews elsewhere where he doxxed a client for having complaints, viciously verbally attacks customers who complained, and always says he has 30,000 clients with no complaints to everyone who complains... With less than 300 reviews total and places where ratings are as low as 3.9 stars. Not worth the trouble if you're just going to have to find someone else in 3 months when you inevitably face his childish and crazy behavior at the first issue.

After two bad experiences with other pool companies we switched to Spring Woodlands Pools. Spring…read moreWoodlands pools turned our pool from green to a beautiful blue in a few days. Their techs spend time getting and keeping the pool clean. Their repairs are done right and reasonably priced. We've been with Spring Woodlands pools for over 2 years now. Highly recommend this Company for routine pool upkeep and all equipment repairs!

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

I've been through three pool remodels and worked with many contractors, and most wanted large…read morepayments up front. I've even had people walk off mid-project owing me money. Jose with Magnolia Pool Renovations was the complete opposite. He delivered exactly what he promised, at a fair price, and only requested payment as the project progressed. He also came out at the very end to make sure every detail was perfect before collecting the final payment. We did a major pool and patio remodel, and the results were outstanding--absolutely beautiful. Jose worked closely with us to choose the right patio stone, pool plaster, and waterline tile, and he even modernized the look of our hot tub, turning it into a stunning centerpiece. I will absolutely use him again and highly recommend him.

Totally incompetent pool builder who made numerous mistakes which have cost thousands of dollars to…read morerepair and correct. Due to no supervision, during the construction of a round spa, we ended up with horseshoe ??. It was a major defect and I won't even begin to address the plumbing.

I have to share my experience and tell you how disappointed I am in KC Arnold's unkept promises…read more He came to us with his bid and design for a pool in our new house's backyard in June of 2020 and promised the world. I suppose hearing his stories of the "big guys" and how you're just a number to them and how they sign you up only to quit working at the earliest forecast of rain, etc. worked on me. I believed him when he told us that we would be swimming before the summer ends. I believed him when he told us that he would be done within 5 weeks of starting our pool. I will give him this--he is a great salesman. He regaled us with tales of all of his previous pool work and showed us pictures of his happy customers. From the first time we met with him I responded to his energy--even when he had bad news about the schedule and summer began to slip away, we still believed in his enthusiasm for the pool. Unfortunately, he came up with excuse after excuse to put off the construction of our pool. Please understand that we were willing to cut him plenty of slack for the toll that COVID took on his sub-contractors' crews over the summer. But the only time KC ever took action is when we threatened to stop paying him. He told us that we were next in line for gunite for over 3 months. Amazingly, when we told him on a Friday that we were going to select another contractor, the load of gunite appeared the following Monday! He began digging the pool in early September, finally applying the gunite to create the inside of the pool in October. In late October my wife and KC discussed how small the deck area around the pool looked as compared to the design we had seen (in the bid, he promised 1,024 sq. ft. of concrete deck, but it was significantly less than that when he prepped the area around the pool). My wife told him, "If you can forward me the email that you sent regarding our final plans, and this is something we glanced over, then we will pay for half of the cost for additional concrete." Unfortunately, he never emailed us the "final design;" it was sent for the first time to us that night. We called and told him this, and he replied that he would pay for his mistake (!), but (speaking over us to his wife), "I'm not giving them a warranty or a spray deck...nothing! I'm done!" Then, he hung up the phone on us! He apologized the next week for his actions, and finally "finished" the pool on November 1 (which still wasn't totally finished, btw). He told me that if he didn't get his final payment the next day, then "you'll see me blow a gasket, and you don't want that." However, there were significant issues pointed out to me by more than one of the pool cleaning companies we interviewed that made me embarrassed to admit how much we paid for our pool from KC. For instance, he added a second pump for the water features which, I have since been told, was redundant for a smaller 16K gallon pool. (The single pump is enough to work for a pool twice our size, water features included). But because it pulls the dirty water from the bigger pump, it will require cleaning every 1-1 1/2 months instead of the normal 4-6 months that filters require to avoid mold. And it pads the bid for the pool contractor. Since getting a pool is such a significant investment (for us, anyway LOL), we don't like hearing other pool contractors making bids here in our neighborhood telling us that we should have paid significantly less than we did for what we got. KC charged us at least 20% more than other companies we have since seen. I know, I know, we signed the contract at the price we paid and can't change that now. But I can tell you that it shouldn't happen again to you now that you know what has happened to us. If I could go back in time, I would not have believed all of KC's promises...and likely saved some money, too.

Horrible customer service from general manager. The picture shown is a Jandy three-way valve cover…read morethat was pulled straight out of the bag after leaving the store . She sold me a USED part at full price and when I came to show her, she told me oh well I guess it's your first and last time here. The only person worth highlighting in a good lighting would be Mr. Nicholas, who actually tried to defuse and solve the problem.

Absolutely the WORST experience IN-store. I called BEFORE any service was rendered and was informed…read morethat my service-request would be $50. I disclosed that there was algae presence (from Hurricane Beryl) and that I just needed the pool vacuumed. I was offered algae service, and I declined. I said I would go in-store to make my payment immediately after it was completed. When I came into the store (right after service was completed) I gathered a bunch of items to add to my service charge (a pool vacuum, a pool stick, putty, two additional parts for my filter cartridge), but I was met with a short lady with an BAD ATTITUDE and a straight bob-cut. She yelled A-C-R-O-S-S the room "THISSS ONE is YOURRRSSSS!" With this look on HER face like "you're disgusting" while rolling her eyes as I was explaining the circumstances of my services. She then walked away & went to the back of the room whispering sweet-nothings to her colleagues WHILE I was being assisted by Nicholas. Don't waste your time here. Even when Nicholas was helping me she decided to come BACK to the front and cross her arms standing beside me then raised her voice saying, "Let me tell you how we do this here!!! We charge for regular vacuuming and chemicals." Yes, I'm aware, but I didn't need chemicals and all I wanted was a vacuum. "GPS shows car turned off at 1:11pm" Yes, but service didn't start UNTIL AFTER Eric made a phone call to the office & verified with me (I had to use google translate) that all I needed was vacuuming. Point blank: Nicholas adjusted my amount due to $50 as we agreed on the phone. Invoice now sent via email. So before I left this lady said with a smirk on her face "issss everythingggg okaayyyy nowww??" I said, "No." She INSISTED on getting louder and cutting me off as I was simply asking this "bad-attitude Bob-cut Lady" to talk to me AND the other staff like we are human because she IS NOT better than any of us. Everyone deserves to be treated with common decency and respect... Pinch A Penny Pool Patio Spa on SPRING CYPRESS is NOT the place to get either. Keep moving along....

Great service! Built with Honesty and Integrity! Best pool company I've ever come across they're…read morethe best of the best! You can tell they've been in the business for so long! Really high standards and top notch service throughout entire process and very responsive and professional communication.

Very disappointing customer service. I called Town and Country Pool to ask about service and…read morerequested to speak with the owner. The front desk employee rudely told me I couldn't speak with him and wouldn't even let me leave my name or explain my questions. He then hung up on me. I understand that an owner may not always be available, but there was no reason to be so dismissive and unprofessional. Based on this experience, I would not recommend this company

Sandstone refinished my pool 3 years ago and have been servicing it ever since. I am happy with…read morethe service I have received, and the company has always been prompt in responding to and questions I might have.

All they do is they'll come out. The guy's really nice and he was very polite, but they really…read moredon't care for their customers. They don't call you back. They just take your debit card and they prepare to charge you for a month. And I have stated to them. They've only been here once I canceled service. They better not charge me for a month of service. They are wrong