I was initially impressed by Patten. They are knowledgable and timely with their service calls. The last one did me in though. I had their tech (Jake) out to repair a leak. He said he fixed it, gave an invoice, asked me to call him if it continues to leak. All good so far, right? It started to leak at the same spot the next day. I had them back out again. In the middle of the visit, I go out to talk with them to find out what's up. He said he must of tightened something too tightly and caused a seal to break, and now it needs to be replaced. Not my fault, right? No, it's my fault. I had to buy a new part. Things happen, fine. I'm a little upset but I'll live. Now the pressure in my pool is high, and Jake advises a cleaning. I agree. He asks to use my chemical, the last of my Muriatic acid. I didn't like this at all, but he didn't give me a choice. Now I have to take time out of my day to go buy new chemical. During the filter cleaning, Jake and his help (Kevin) were constantly arguing back and forth. These remarks persisted through the entire visit, and was very unprofessional. They seemed like they were genuinely pissed off at one another. Here I am, now with invoices paid for both visits, and I don't feel good about it at all. There's too many pool repair companies for me to have to deal with the lack of professionalism during the call and additional charges for labor for things they admitted breaking. I guess I'll just have to deal with it, because Patten wouldn't offer to help me on the resulting bill at all. PS. I take that back, there's a .01 (penny) adjustment on my invoice. Seriously. read more

We DO NOT recommend Patten Pools or his new owner, Bill England. We hired them to replaster and fix our pool shortly after we bought our house in Grogan's Mill. I forwarded Bill the pool inspection report, and he emailed us a proposal stating what needed to be done, the job duration (7-10 days), and the cost ($6,348). We paid a 1/3 deposit. We told him we had never owned a pool before, and that we were not living in the house yet and would move to The Woodlands (from the East Coast) mid- to end-June. Patten's work was not good. Besides, despite our repeated requests, Bill was not always good at communicating and did not always show up when he said he would (once we paid someone to be at our property to give Bill access to the property, but Bill did not show up or call; after one hour of waiting we called and emailed Bill and he said he had a last minute emergency - but did not have the courtesy to call!). May and June rains delayed Bill's work. He called to ask if it was ok to start the work a couple of weeks later. We said ok (since we would move in mid-June). What he did not say was that the rains could ruin our pool and that we should get someone to take care of it until he could get to it. On June 11, we found a deep-green pool, and a pump with a huge leak problem at our new home. I called and emailed Paten; they sent someone who told us we would have to sandblast the flagstone. We got stuck paying an extra $1,500 to clean the now green-gunky flagstone - the same flagstone that two and a half weeks before had looked just fine, and that the rains and Patten's inattention and carelessness had contributed to turn green. (Bill could deny any wrongdoing by pointing out that it was OUR pool and our responsibility, and that we had only hired him to replaster it and repair it, and not to clean it, right? I ask, as a business owner, is it not appropriate to alert your customers of the risk that the rains may pose to their pool and the surrounding flagstone? Particularly to customers who have told you they have never owned a pool before and who are still on the East Coast?) A few days later, on June 24, his crew replastered our pool. They left a mess in our backyard. Two days later, I showed Bill the mess; he said someone would come clean it up. It took him a week and two reminders to clean it up - and not entirely. To this day, we have remains of plaster in our backyard. "The pump needs to run continuously for 72 hours", Bill wrote in his email instructions to us after he started the pool. But the pump suddenly stopped working the day after. We called him to tell him the pool pump had shut off, even though we had not come near it. He showed up at our house a few hours later, turned the pump on again, and explained that he had left the timer on because he was not wearing his prescription glasses the day before, and could not see well. His unapologetic tone was insulting. Patten's proposal included initial daily brushing of the pool, after replastering. Most pool experts recommend brushing once or twice a day for the first 14 days (we did not know this until a couple of weeks ago). We do not recall Patten's staff coming daily to brush our newly plastered pool; they may have come every other day or every three days, and only for a few days. Patten's proposal also included changing the GFCI, pool light bulbs and gaskets. That, in response to a problem identified in the pool inspection report we had given Bill. To this date, water condensation around the lights cause the GFCI to trip shortly after we turn them on. Patten did not address this problem - or perhaps the gaskets were improperly placed, who knows. We will have to pay another contractor to solve this problem. Bill's email instructions warned us "no swimming for one week". However, 3 weeks and $7,937.03 later, we still could not swim in our pool; and we were being charged extra for work that we understood was part of what we paid for. Also, Bill's email instructed us to "not put the cleaner in the pool for 2 weeks"; most pool experts (we later learned) warn against using wheeled devices within 28 days after replastering a pool because doing so sooner could cause wheel tracks to show on the pool finish. Someone from Patten put our Polaris cleaner in our pool on July 13, exactly 19 days from the date they started replastering our pool. On July 14, I went to Bill's office and left him a $6,026.03 check and a note saying we were less than satisfied with how the work was handled and the lack of communication. The next day I emailed him asking to not put salt in our pool (he said he would do so by July 17th, contradicting his own email instructions that said "no salt for 4 weeks"!). All we got was an email from him asking if we were switching to chlorine. No words from him since. One star b/c we texted him on 4 of July asking him what to do about the mosquito larvae and tadpoles breeding in our waterfall and he promptly replied (Clorox!). read more

Patten Pool Repair is the first pool company we found after moving to the woodlands in 2006, and have remained our go-to pool company ever since. The owner, Bill England, has always been so kind, very helpful, and has solved any problems we have had very quickly. We will continue to use them now and in the future! read more

They have been taking care of our very old pool equipment for many years. They are always responsive and always are able to keep the aging equipment in working order. We also had them resurface our pool several years ago and they did a great job. read more

I have used Patten Pool Repair many times over the past few years for repairs on over a dozen pools. I manage multiple properties and have been extremely pleased with the consistent quality of service and reasonable pricing.I would recommend them to anyone needing pool equipment service. read more

They charged us $150 for a filter "cleaning" that did nothing. Our chemicals were all messed up for weeks after that, and when I wrote a review complaining on their Facebook page they promptly deleted it. The receptionist is also a horribly mean lady. read more

I have used Patten Pool repair for years and am always impressed with their knowledge and service. In the spring of 2013 Patten resurfaced my pool and gave it a "facelift". The work was exceptional and very fairly priced. read more

Patten Pool Repair are amazing. Michelle there is amazing. They have helped to take over my elderly mothers pool maintenance. So happy I found Patten Pool Repair to take care of her pool maintenance needs. If there is every a question, all I need to do is call and it is taken care of. Amazing customer service. read more

I called 5 different pool places to get estimates on a new pool heater and an acid wash. The reason I chose Patten is that Seth came out and diagnosed a blockage in the pipes when he came to give the estimate. I had asked all 5 companies to troubleshoot the blockage, but Seth is the only one who figured it out. He fixed the problem within 30 mins for less than $200. His bid on both the heater with installation and the acid wash were well below all the other bids. Seth did a great job on both. He was on time, friendly, knowledgeable and worked quickly. I am very satisfied with the work done, the customer service and the cost. I will use Patten from now on. read more

I got "ticked" Bill..... when your dishonest crew continued to charge me for work they did not do. You may like to dismiss this as simple "sabotage", but I'd like to assure the public that the service that your company claims to have provided me (cleaning pools), was POOR at best. I did not intend to get into a tennis match with you but i will continue to defend my point. You may not like negative reviews and that's understandable, so I suggest you and your company begin to earn a better reputation by actually doing the work you claim you do. read more

Without going into too much detail suffice to say this company is cheaper than several of the other bids we received for replaster last Summer. I guess you get what you pay for. The work was kind of sloppy and I had to call them back a couple times to make things right. Although they came back, our pool still shows signs of scaling. I was told it's because my chemicals were all out of whack after the work was "completed". I'm a new pool owner and don't recommend Patten if you're looking for a company that will help educate you and answer your questions in layman's terms. read more

VERY inexperienced. It took them over 8 times to return to my house and charged me for every trip! Just because they didn't have the right part or enough time. And after all that they said i needed all new equipment. This guy "Bill" WILL SCREW YOU OVER just to get as much as he can out of you. An has no knowledge on pools let alone how to run a functioning business. I am surprised Patten Pool Repair has been in business this long with the new owner. read more

I have used Patten Pool a few times in the past with no problem. The last time I called them out to take a look at my pump and to clean the filters they never showed up or called to tell me they weren't coming. I called and left a message on their answering machine and someone called me back the next morning and said she didn't know what happened but they would be out that day. Another no show and no phone call. read more

Patten Pools has serviced our pool & pumps for more than 10 years. They've always provided timely service at very reasonable prices. I strongly recommend them. read more