Aqua turf has been professional and helpful when they've come to my house for sprinkler system repairs.

If you are looking terrible customer service, disrespect, high prices, and being unable to properly diagnose sprinkler problems . . . this is the place! Having read the other reviews, I thought too this would be the best choice to have my sprinkler system serviced. The company is a two man show. Kevin Brasington is the owner and essentially the person doing the service. He first told me to call and leave a message on his voice mail and he would call me back later that evening to schedule me for a service appointment. Kevin never called back. I called again and he said he said he must have missed my voicemail. He then scheduled me for a week later. Kevin showed up the following week for an initial diagnosis of my system for $125. He said this would cover getting my system up and running correctly as long as there were no major problems. He identified a few broken sprinkler heads which were repaired, and a pipe that was broken in the side yard. Kevin also found some low pressure heads in the front yard. He concluded that I needed to have two valves be replaced, a solenoid, and a rotor in order fix the problems. Long story short, it was determined that neither the valve, solenoid, or rotor did ANYTHING to fix my problem. In fact, the valve he said needed to be replaced went to the broken pipe that I did not want repaired anyway. The pressure problem remained, and was determined to be a simple broken sprinkler head that he didn't even attempt to repair first. He decided to continue and charge me $340 for repairs/parts I did not even need. He and his helper left my yard a mess. He left all of my garden hoses unwound in the yard, fence gates wide open, sprinkler heads/caps all over the yard, dirt from digging and not spread out in the grass, his tool left in my garage on my work bench, and sprinklers that shot water at my windows and front of my house instead of the yard. He was in a hurry and seemed completely uninterested in making sure the job was done right. I explained to Kevin my dissatisfaction with the service, he tried to explain how this was just part of the process of troubleshooting and he has been doing this for twenty years. He said there was no way to know that I didn't need all of those parts. He was rude and condescending. He gave me a credit of $20. for just one valve. When I told him I think I deserve credit for much more, his reply was "that's all the money I have on me". He then abruptly walked away with the tool he left in my garage and mumbled under his breath. No apology, not lets make this right and make you happy, no let me mail you a check, let me give you a free service call, NOTHING! Here is an excerpt from his website about customer service: "We here at Aqua Turf Irrigation want to make sure that all of our clients/customers are HAPPY AND SATIDFIED with our work for the long haul. We offer a 5-year warranty to make sure that your irrigation system will stand the test of time and keep you happy for many years to come". There are plenty of qualified, honest, and fair sprinkler repair companies in Gainesville. Stay clear of Aqua Turf! read more

Terrible service. First they showed up late. Kevin said he fixed the problem with my pump and the next day it was broken again. He was rude and wanted to leave as quickly as possible. I had to pay another company to come out and finally resolve the problem. read more

I am a transplanted senior citizen & I hesitate to call anyone for repairs or handi-man work. I found Aqua Turf by asking another vendor. I was completely satisfied with Kevin's responses to my phone calls, his availability & MOST OF ALL his service & charges. Just in case, I might have another issue, I will not hesitate to call him, again. THANK YOU SO MUCH!!!! read more

You might have to wait a few days before this team has a free moment, but it is worth the wait. Efficient and effective -- our water bill had shot up pretty dramatically recently and we could NOT find the leak. Worried that it might be under a slab,we called Aqua-Turf Irrigation; Kevin and his colleague found the leak (it took a while because it was due to a broken pipe a good 24 inches under ground). Whew. Worth every penny. Highly recommended. read more

Can't give Aqua Turf Irrigation enough praise! Have dealt with a handful of other companies to repair my current irrigation system and Kevin at ATI has the best level of service out of them all! read more

Kevin did a great job of bringing my system back to life! He is very professional & personal. He was very affordable & was early to the appointment. Took time to show me how to work & adjust the system. read more