I would not recommend this swim instructor…read more I prepaid $475 for a package of 20 fifteen-minute swim lessons for my 4-year-old son because he was so excited to learn to swim. Unfortunately, it turned into an incredibly frustrating experience. Lesson after lesson was canceled, usually at the last minute. The reasons were consistently blamed on the weather, even on days when the radar was completely clear (I've included screenshots), or because the pool supposedly wasn't "hot and ready" despite the lessons being scheduled in advance. On one occasion, I had already arrived at her house before being told the lesson was canceled. The only full lesson my son received was one 15-minute session. During the second lesson, he was only in the pool for 6 minutes before it ended. In total, after paying for 20 lessons, my son spent only 21 minutes in the pool. When I requested a refund because the lessons were repeatedly canceled, I was initially told I would be refunded. Instead, I received less than what was owed. When I questioned it, I was told that "2 lessons is a different price than 20," even though the second lesson lasted only 6 minutes and wasn't even completed. The communication was unprofessional throughout the process. Instead of taking responsibility for the repeated cancellations, I was repeatedly told, "I make the call," regardless of the actual weather conditions. As a parent, the most disappointing part was watching my son get excited for swim lessons over and over, only to have them canceled at the last minute. We rearranged our schedules multiple times, drove to lessons, and still left without him getting the instruction we paid for. I understand that weather can occasionally affect outdoor swim lessons, and safety should always come first. However, the repeated cancellations, inconsistent explanations, incomplete lessons, and refund issues made this a very disappointing experience. I hope sharing this helps other parents make an informed decision.

I would not recommend this swim instructor based on my experience…read more I prepaid $475 for a package of 20 private lessons, but our experience was extremely disappointing. We received one full 15-minute lesson, then a second lesson that was cut short after only 6 minutes with a promise to make up the missed time. That makeup never happened because our scheduled lessons were repeatedly canceled. On other occasions, lessons were canceled because she said her pool wasn't warm enough, even though the lessons had already been scheduled for that day. There were multiple occasions when sessions were canceled due to weather even though there was no rain or lightning in sight and the weather radar was clear. On one occasion, she canceled our lesson more than an hour before it was scheduled to begin because of the forecast. I asked if she could wait until closer to lesson time to make that decision since the weather appeared to be clearing. By the time the lesson was scheduled to start, there was no rain or lightning. Despite that, she still said she had already decided not to hold the lesson. After I expressed my concerns, she offered a refund. However, out of the $475 I paid, she refunded only $388 for the one 15-minute lesson and one 6-minute lesson we actually received. I disagreed with the way the refund was calculated, especially considering the limited lesson time provided. Communication throughout this process was frustrating, and when I respectfully questioned the repeated cancellations or the refund amount, I found the responses dismissive and rude. The most upsetting part was seeing my toddler repeatedly disappointed after getting excited for his swim lessons, only to have them canceled. I now have to start over and find another instructor. If you're considering prepaying for a package of lessons, I encourage you to think carefully before doing so. Based on my experience, I found the service to be unprofessional, and I cannot recommend this instructor.

Great facility! We come here for my son's swim meets. Seats are not super comfortable but overall…read moregreat place.

This pool is probably the best pool I've ever been too. It has a little concession stand, splash…read morepad, outdoor and indoor pool with long course and short course, and very clean. Also love the huge amount of seats they have in the stands. Nice pool.

Everyone here, from front desk to the swimming instructors, are fantastic. Informative, patient,…read moreprofessional and friendly. They offer a free introductory session so that they can gauge what skill level your child is coming in at. Group sessions aren't overfilled and are well staffed. Additional staff also monitor the pools from the sides. Private sessions usually have a waitlist, but worth doing if your child needs additional sensory, ADHD or autism accommodations. Check-in is easy, the premises are clean, restrooms, showers and changing rooms are all well maintained, and as you walk in they have that lovely steamy chlorinated smell most of us know from the leisure centres of our childhoods. Huge fan of this Mandarin location, highly recommend.

$500 for two hour birthday party? Is the pool gold and food complimentary? Crooks. Nice place but…read moreway to limit families whose kids are in winter time.

We started swim safari because I wanted my daughter to be comfortable and confident while in the…read morewater. A couple times of sucking water up her nose in the bath had me worried that she would be scared. We have rotated through many instructors at this point and they have all been great in their own way! I appreciate how each one takes the time to explain WHY we are doing the next activity and what gross/fine motor skills we are working on. I also appreciate that there is a new lesson plan every 2 weeks. We went to a different swimming company for a month prior to switching to Swim Safari and I felt like we were aimlessly doing the same few activities over and over and I never understood what we were trying to achieve because the instructors were not explaining anything. Every single employee is welcoming and has taken the time to know and remember my daughter. It has been a great outlet for her to make new friends as well. She has made great improvements since starting and soon she will be going into the water without me! We have also been thankful for the amount of class options, both the days and times. Keeping a toddler on a schedule is important! My ONLY suggestion is that the locker rooms could be a little warmer. It gets cold when your soaking wet and have to get a toddler dressed first.

We started at 7 months old almost a year ago and can say that this is the best decision we've made…read morefor our baby's development!! He has learned so much and shown so much improvement w motor skills and excitement for the water. I love the variety they have in activities and are thoughtful on the different tactics to practice survivor experiences as well as strength. Of course we do have our favorite teachers, but all of them really are well trained, friendly and pay great attention to the students. They have great changing stations, plenty of room to prepare before class and clean-up after - even for the parents, since we have to join the baby classes till they can attend on their own. We only have 1 kid, but we see how parents of 2 or more are enjoying bringing their kids to attend classes around similar times. Our only complaint is that the school is so far from us!! I wish they had more branches on the west / north side - but we tried other swimming schools but they either don't have well trained teachers, host classes in adult gyms (which I don't feel comfortable with), or lack a strong community. So that's why we choose to make the average 1.3 hour commute (total) every week bc it's worth it.

The FAST swimming program is a great way to learn how to swim and thrive instead of just surviving…read moreand really not knowing how to swim.. Ms. Linda is a great teacher and this swimming method is her life's work...I encourage anyone who is interested in learning more about swimming please contact her..

From the owner: Ages six and over guaranteed to swim in eight lessons! We welcome all ages and abilities for…read morelessons in the St. Johns, St. Augustine and Jacksonville, FL area - expanding soon!

I am IN LOVE with Yoaska and am SO GRATEFUL that she made time for my kids. We live in NYC and have…read moreaccess to literally the best teachers for every possible activity... when we went down to FL for Spring Break I searched for (and found!) the best possible instructor for my two toddlers. Yoaska was a dream. She was not phased at all by my son's screaming, debilitating fear of water, nor of my daughter's strong willed-ness and refusal to listen to authority. Yoaska handled both with such professional ease that they learned to trust her quickly... AND they made amazing progress!!!! In just a few days, my fearful 2yo learned the basics of water safety (how to go underwater, blow bubbles and float on his back) and my daughter became a total fish! The best part of all this... is that towards the end of our time with her, she spent so much time and care with my husband and I to teach us how to continue our swim progress with the kids in NYC. The temperament, skillfulness, trustworthiness and consistency of a swim teacher is so vital in young children's first introduction to water... and I am just so thrilled that we found Yoaska. You will be SO lucky if she has time for you... but she gets booked and busy very quickly so try to get in touch with her early if you can!

Lori is an excellent swim instructor. She has been teaching both of our boys (2 and 5) almost the…read moreentire summer. She is gentle and caring in the pool while still giving them great direction on how to swim and survive an unexpected fall in the water. Strongly recommend her.

My granddaughter attended swim lessons with Coach Sally over several summers and transitioned from…read morejust playing in the pool to being a team swim competitor, thanks to Coach Sally teaching her how to swim and then helping to refine her techniques. Thanks, Coach Sally!

We loved having Kasey! She was very communicative and flexible with scheduling. She was also…read morepatient with our child and encouraging. Our child loved her teaching style and looked forward to swim every week. She learned how to float, tread water, and swim above water in 6 weeks. I would recommend Kasey to anyone!

Stacy is great! She's very patient and understanding the needs of her students. She makes them…read morefeel comfortable. Stacy is very trustworthy.