If you need super high quality dog food, and not just your opinion, but literally top tier dog food…read moreaccording to AI, this is your place. For whatever reason, my Jack Russell was raised on a very expensive dog food you can't find in national stores or your big box stores before I got him as a puppy. Anyways, he doesn't like other dog food. After finding out this place is super close to me, I quickly went in, asked for the brand, and was out in less than 2 minutes. That's my type of store. In the end, you get what you pay for. If you want a dog to live with health issues and a short life, go elsewhere. If you want to set records, come here (had a pug that lived 16 years so I know these things lol).

I live in Kingstowne and this is the closest pet store in the area. The next closest one is the…read morePetsMart located by the Springfield Mall. PetsMart may have some cheaper cat food options, but Felix offers more premier brands of food and toys. They also can order in speciality food. My purebred exotic shorthair is from another country and was raised on Farmina brand food. While they don't carry it on the shelves, Felix is able to order that for me (unlike PetsMart). They also have many catnip infused toys that helped my new fur baby feel right at home.

Manny is very knowledgeable and care about his clients. They transported our kois to our new house…read morein February with no issues. Thanks so much Mocean Performance!

They did a fantastic job when my tank crashed of helping clean the tank and find an immediate…read moresolution of how to go forward with a new tank.

Reef escape has always been my favorite local fish store since I bought my first coral frag 4 years…read moreago. Whenever I travel to Virginia, I'll try to make a stop to check on Reed Escape. The staff is knowledgeable, professional and experienced. They are genuine and responsible when matching fish to the right tank/owner. When in doubt, ask Sexy Jae for advices! Beautiful variety on corals and the fish. They all went through solid quarantine process. Never has issue with the quality. En Bref, worth a trip!

Been going here for 2 years. Excited about them all expanding the shop next door. There's a very…read morelarge workbench for aquascaping. Took my live rock there and broke it into pieces with my hammer and chisel and glued it right there. There are coral here that sell for $17 each and are a pretty nice size. All the workers here are avid aquarists and incredibly knowledgeable! Especially Jae. He's always been an incredible resource for aquascaping tips and advanced aquarium knowledge. Will continue coming here for years to come!

Fantastic self dog wash!…read more My favorite option for washing our 100# Shepard without breaking the bank near Springfield. Basic wash fee gets you access to their tubs with adjustable temp water sprayers, assorted shampoos, towels, and high powered blow dryers with different nozzle attachments. They have 5 self wash tubs with ramps and washing harnesses (so your collar can stay dry). Also there are rubber aprons for your convenience to minimize your secondhand shower. Blowing out that undercoat helps with heavy shedders A LOT. Come to the dog wash so you don't destroy your house every time you wash your floofy friend. This store has a large selection of treats and food as well. Our good boy gets to pick a cookie as a reward after the water torture. Staff is very helpful and friendly.

I have been coming to your store for 4 years at least. I loved everything about it. The staff, the…read moresales and prices, the selection. Yesterday, I called in to ask if the food I had ordered for my foster dog had come in. The conversation I had with the manager went downhill fast. He told me that what I was saying couldn't be true, since they don't text for special orders. He told me that they didn't carry the food I was talking about. I didn't know the exact name and I was driving. This was the second time I had tried to special order the food. Both times no one called or texted to let me know if had come in. Last time the food was in the shelf and they told me it was out there inadvertently. They did another order for me. A lovely team member helped me. So I knew the food was carried by the store. I was frustrated and told him that I had a picture of it and they definitely carried the food since I had bought it there before. I said I was coming over there, since I needed it. I got there and a staff member I'd never seen had some of the food up front. I had looked on the shelf and what I needed was there too, so the Purina One is carried in the store. Regardless, I asked to speak with the manager I talked with on the phone. I still don't know what happened. But the end result was an argument in front of at least 8 customers, where the manager basically told me it was my fault. That his team member had done the order wrong. They never did find my order request. They also told me that from now on I needed to pay ahead of time. He grabbed a handwritten note from the regional manager and slammed it in the counter. I still have no idea how the conversation degenerated into a store manager yelling and berating me. I told him you're yelling at me. He said, if I was yelling at you would know it lady. I was in tears by the time I reached the parking lot. He yelled at me. Wow... To top it off, because others had seen the argument and didn't know the context, another customer stopped in the parking lot just so he could call me a Bitch... I am heartbroken. This has been my go to store for years. I foster, rescue, transport and work with at risk dogs and other animals. Before yesterday, I couldn't have said enough about the store and the staff. I've recommended and talked about the store frequently. I will never come there again. Being humiliated and talked to that way was one time too many.

Second visit to this location. Staff is always friendly and happy. They always seem to be out of…read morethe kitten food I'm looking for but if you're in a pinch they have a lot of other popular brands. They are a little pricey compared to other online retailers. Their dog selection is huge, unfortunately the cat section is a quarter of that. I'll keep returning when I need an item ASAP because they are conveniently located to my residence.

The groomer there Brian has been grooming our dog for the past 9 years. Our dog is anxious and not…read morefriendly to people he doesn't know, specially in a new environment. Before Brian, we tried grooming him at many different places; however, no one was able to get near him, except Brian. He is amazing!!!!!! I don't know what we would do without him. He's irreplaceable and certainly a dog-whisperer, as I have heard people talk about Brian being able to groom the most difficult dogs!!!!

Terrible customer service. We had an appointment for our dog…read moreand dropped him off as scheduled. After only 10 minutes, we received a call telling us they could not groom him because he was scratching the floor and they said he had anxiety. We were asked to come pick him up immediately. We have taken our dog to this PetSmart many times before without any issues, so this was very surprising and disappointing. The lady we dealt with was extremely rude and unprofessional. Instead of handling the situation calmly or trying to work with us, she dismissed our dog and sent us away. This experience was frustrating and unacceptable. Customer service and professionalism were completely lacking.

Believe these reviews these groomers should not have jobs. First they scheduled me for the wrong…read moreday, once I was there I asked if they would still take her. One groomer offered to do it, The black kid who has zero clue what he's doing, was trying to check in and and said "Her notes are bad do you still want to take her?" to the other groomer in front of me... she then said she would have to charge me an extra care fee which I have been charged before. I immediately walked out there and will NEVER return.

We brought our dog here for a bath. I really appreciated we could walk in and order the bath and…read morego to the area. It was well maintained and there was an attendant cleaning tubs and disinfecting them. They explained everything that was included and showed me a supply basket. Our townhouse doesn't have the ability to accomodate a raised dog wash, so this is a perfect solution when we need a bath between grooming appointments. The store itself has all of the essentials. We've bought our pup some treats here. The staff has always been really nice.

January 2025, still my favorite place to take my dogs for a bath. Reasonable prices and the store…read moreassociates are always friendly and helpful. The pet food and treat options are always great too. Thanks!

The small amount of bedding in the Guinea pig's enclosures were soaked with piss and poop…read moreeverywhere near their water bowls. Aquatics section is fairly new and going through an algae bloom in both freshwater and saltwater, but should be scrubbed regardless. Saltwater sumps empty. Their feeder fish tank was clean, which shows they are obviously capable to do cleans but just fail to do so. Cat litter on the floor, place just a straight mess. Disappointing and disgusting, animals truly deserve more than what this Petco "wellness" states. Only reason this is a two star is because of their cat grass and the nice lady who helped at checkout.

This store is definitely on the older side and they didn't have an item on the shelf even though…read morethey showed online as have one left in stock. The staff is super friendly and helpful and helped us look for the item but to no avail. The staff is awesome here and I'd come back if I was nearby and needed 6, but I wouldn't make a special trip just to visit this location.