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    Felix & Oscar

    4.9 (114 reviews)
    Closed 10:00 am - 7:00 pm

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    Fabiola S.

    I see why this store has 5 stars. I went here after a 4 mile walk with my puppy. We were greeted immediately. The employees were so friendly and gave my dog lots of snacks, belly rubs & pats. I loved that. We were able to buy a new leash with lifetime warranty (lupine) so it's cute and functional. We will definitely be back, because, why not?!

    Jasmine K.

    Totally recommend coming here! Upon entering I was immediately greeted and asked if I needed any assistance. He helped me find exactly the things I was looking for and was so detailed about everything - truly seemed like someone passionate in dogs and their health and etc! I'm all for supporting small local businesses and I'm very glad I found this one! Towards checkout he offered me a sample to give my dog and explained some kibble options for my doggo... He made it very clear- DOGS ARE WELCOMED!! Seems like any dog that steps foot in this store would be showered with love just from staff alone!

    All time favorite, peanut butter
    Hannah B.

    It's been a long time since I visited Felix and Oscar. The place is full of goodness for your fur babies. Always clean and all the items are always stocked up properly and the sales associates are kind. We had to go get all natural dog conditioner/spray along with earth animal, NO HIDE all natural treat for our dog. He loves earth animal treat. We found beef recipe, grass-fed beef :) lucky dog. . Well, after all he will be turning 3 on few weeks and he is FAMILY!! Looking for all natural, high quality animal supplies etc, check Felix and Oscar on Backlick Road.

    Dave U.

    The owners, Steve and Diana, are wonderful people. They care about their customers and offer up only the best advice for our pooches. We order our dogs' raw diet from them. They place the order on a Tuesday, and we can pick up in 2 days. Everyone on staff is very friendly and helpful. There are huge varieties of food, snacks, toys, and dog-centric gifts. Parking can be a nuisance in the shopping center, but Felix and Oscar has designated spaces for their customers.

    Walden.

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    22 days ago

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    Matthew O.

    Thanks so much for your kind words Michael!

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    11 months ago

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    Matthew O.

    Thanks for the kind words Jen, greatly appreciate the review!

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    Friendly staff and great options for heathy food and treats for fur babies. Cozy and welcoming atmosphere.

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    3 years ago

    My favorite pet store!! Everything about them is wonderful! Even their hospitality! Def worth the drive out here for me

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    4 years ago

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    Matthew O.

    Thank you so much for the review, we greatly appreciate it!

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    Page 1 of 3

    Ask the Community - Felix & Oscar

    Review Highlights - Felix & Oscar

    I am so grateful to Diana and this store for their kindness and for really caring about their customers.

    Mentioned in 8 reviews

    Read more highlights

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    Fantastic self dog wash!…read more My favorite option for washing our 100# Shepard without breaking the bank near Springfield. Basic wash fee gets you access to their tubs with adjustable temp water sprayers, assorted shampoos, towels, and high powered blow dryers with different nozzle attachments. They have 5 self wash tubs with ramps and washing harnesses (so your collar can stay dry). Also there are rubber aprons for your convenience to minimize your secondhand shower. Blowing out that undercoat helps with heavy shedders A LOT. Come to the dog wash so you don't destroy your house every time you wash your floofy friend. This store has a large selection of treats and food as well. Our good boy gets to pick a cookie as a reward after the water torture. Staff is very helpful and friendly.

    I have been coming to your store for 4 years at least. I loved everything about it. The staff, the…read moresales and prices, the selection. Yesterday, I called in to ask if the food I had ordered for my foster dog had come in. The conversation I had with the manager went downhill fast. He told me that what I was saying couldn't be true, since they don't text for special orders. He told me that they didn't carry the food I was talking about. I didn't know the exact name and I was driving. This was the second time I had tried to special order the food. Both times no one called or texted to let me know if had come in. Last time the food was in the shelf and they told me it was out there inadvertently. They did another order for me. A lovely team member helped me. So I knew the food was carried by the store. I was frustrated and told him that I had a picture of it and they definitely carried the food since I had bought it there before. I said I was coming over there, since I needed it. I got there and a staff member I'd never seen had some of the food up front. I had looked on the shelf and what I needed was there too, so the Purina One is carried in the store. Regardless, I asked to speak with the manager I talked with on the phone. I still don't know what happened. But the end result was an argument in front of at least 8 customers, where the manager basically told me it was my fault. That his team member had done the order wrong. They never did find my order request. They also told me that from now on I needed to pay ahead of time. He grabbed a handwritten note from the regional manager and slammed it in the counter. I still have no idea how the conversation degenerated into a store manager yelling and berating me. I told him you're yelling at me. He said, if I was yelling at you would know it lady. I was in tears by the time I reached the parking lot. He yelled at me. Wow... To top it off, because others had seen the argument and didn't know the context, another customer stopped in the parking lot just so he could call me a Bitch... I am heartbroken. This has been my go to store for years. I foster, rescue, transport and work with at risk dogs and other animals. Before yesterday, I couldn't have said enough about the store and the staff. I've recommended and talked about the store frequently. I will never come there again. Being humiliated and talked to that way was one time too many.

    Felix & Oscar - petstore - Updated July 2026

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