A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

This LLC is who we hired in January of 2019. ECD OF JUNE 2019 to complete a two floor restoration…read moreof our 1970 home in Auburn Wa. Had we known what we now know. We. NEVER would have done business with this General Contractor. He is a con artist that came in and demolished our home. Never finishing anything he started. Asked for more money constantly and never purchased items promised or paid his workers. They stopped showing up and he became MISSING IN ACTION. Yes we had to hire an attorney and who knows if we will ever get our funds back. He is an ace talker. Can sell ice cubes to an Eskimo. Always had an excuse for everything when we questioned the lack of work. He told workers the owners (US) didn't pay him so he couldn't pay them. Classic BS. We are not happy as we thought we had a relationship with him and yes it's true we never should have kept giving him more money when he asked. As of today the complete job is paid in full (our bad). The house is a destruction zone. Barely livable and only 60% from being done. This has been a nightmare to say the least. Evidently he has a claim for exactly the same situation with another home owner. He never returned a rental trailer to Home Depot in Bonney Lake Wa. And owes Honey Bucket money too. He is currently "rebranding his company" to a new Lic# and name. Please be careful out there. Don't fall victim to these people. I seriously don't know how they sleep at night.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

Punctual, professional, and well-mannered. Lead paint testing is a reality in today's environment…read more These guys are the best. I wouldn't hesitate to recommend them if you need your house tested for lead content.

Great expertise service, value and great customer service. Michael C, our inspector, is essentially…read morewhy we ultimately went with Environix. Without a doubt Environix checked all of the boxes for the things we needed, and the value was 2nd to none (and I shopped), but Michael showed great patience and professionalism when dealing with us and a very stressful time (needing mold remediation done so we could sell our home). The job was completed with the highest of quality and was done in a very timely manner. I would highly recommend Environix to anyone looking for any type of mold remediation, wants it done right and by a caring team of experts. Thank you.

They did an awesome job on our crawl space, cleared the mold in a timely manner what they stated…read moreand very neat job. Polite. Price very reasonable to all out their. Can't beat their work or price! Would highly recommend if you have any type of mold issue

Wally and his company Water Out helped my wife and I eliminate some mold infecting our entire attic…read morebecause of moisture leaking from our bathroom fan. He showed up and his team diagnosed the problem and worked with us and our insurance to eliminate the mold and correct the source of the moisture. We now have a clean, dry attic that even looks like new. It took just two days and this was done with COVID precautions safely administered. I highly recommend Wally and Water Out and am completely satisfied with their service and more importantly the results!

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

Preface this with I was one of their longest tenured Project Managers on the team with a whopping…read more3mo hired when I left. Run don't walk away from this clown show. Money is important so let's talk it, they say how much they want you to get your bonus and then take it away at every chance they get. Their average pay out for jobs is $75, well below their competitors and you only get it every quarter. So even though their project turn around is under 10 days, you have to wait 90 to get your paltry sum. You can be expected to be micromanaged to a degree you've never seen before working under the regional here. He will write you up for every little thing including not updating notes on your day off. He will lie to your face about how he wants you on the team and then will fire a teammate the next day. If you have the misfortune of working here do yourself a fun favor and in a company meeting track how many times he says " I,Me, I used to, back when I". The small fragile man could not be more self absorbed and validation seeking. They will not train you for the position, they will not show you how to use their CRM, they will tell you training is a month and then have you on your own in two weeks. Close rate was 80-90%, company requirement is 60%. They treat every lead as equals and give no leeway on mold and LSA referrals. PMs are expected to run jobs entirely from closing them, running the crews, and doing the billing side of things as well as insurance negotiations. You have zero support from admin staff. Really watching their GM run this team is like watching someone try to put out a dumpster fire with gasoline, entertaining if nothing else.

The sales pitch was definitely better than the service provided. During the consultation we were…read moretold about stain treatments, cleaning procedures, and scotch guarding. We were sold. We scheduled an appointment two weeks out. When the day came, Dirt Monster was a no show. I called twice before finally reaching them. It was then that they realized I was scheduled for today. Rather than re-scheduling me the owner came out and did the carpet cleaning. The carpets did look better afterward but I don't believe the pre-cleaning treatment and the post cleaning scotch guarding was done. I got the feeling that he was just hurrying to get it done. On top of that I paid the full price he quoted me with all the "bells and whistles" at consultation.

The owner of Dirt Monster is a true monster. After he tries to be charming, he expects you to work…read morearound his schedule day and night to give him access to your home without even asking you if you're available. (I made a point to forget his name, but he's the owner.) He doesn't even make it when he's supposed to if another job comes in, then he argues with the customer, yes he argued with me, and then tries to defend his own poor business practices. He doesn't take instruction, just does passable service to make it easier for him and his assistant to get their money. He'll even park in your driving spot, leave a dirty trail in your living space, and leave debris behind to dispose yourself and still charge for it. Luckily, RestorX, came to the rescue. They are fast, courteous, and know what to do without bothering the customer. They asked if they should take their shoes off, they asked if they wanted me to recycle my extra recycling, they explained next steps for what needed to be done, and they did everything so quickly before I even had the chance to move my car out of the way for them. They even quickly lugged their equipment around the long way so as not to disturb me as I worked from home, even if I would've been happy to do so for them. The Monster needs to learn from them. Don't pay extra to pay for Dirt Monster's branded van. RestorX doesn't have the prettiest company van, but they're far faster, far better and far more professional than Dirt Monster will ever be.

I called Puget Sound 24/7 after discovering a leak near the hot water heater in my garage. I saw…read moremold and was immediately terrified because of the horror stories I've heard about black mold. I reached Kirk, provided him photos, and within minutes was on the phone with him getting a lesson in mold, black mold, and efforts to eliminate the problem. He was very knowledgeable and patient, and gave me the facts without scaring me to death. He explained the process of what they do to evaluate and remove mold like a true expert, and I didn't feel like I was being sold on an expensive process I didn't need. I'm glad I called Puget Sound 24/7 and would recommend Kirk and Puget Sound 24/7 to my anybody.

From the owner: Water and Fire Damage repairread more