I have used The Flood Guys twice for water damage mitigation, most recently for a toilet that has…read morebeen making for about a year. They are responsive, professional, and thorough. Most recently, Walker & Zach from The Flood Guys have been helping to dry and restore the affected area. Both men have been very professional and extremely detailed. Every part of the house that they needed to access was covered with protective cardboard and plastic, they have done daily tests to check on the humidity levels and have been thorough and consistent in leaving a clean workspace, including HEPA vacuuming before they go. They are also very communicative - I have never once been left to wonder if or when they were coming back. I highly recommend The Flood Guys should you ever need experts in water damage mitigation!

I have decided just now to look up Flood Guys on yelp, which is a little late, as they are two days…read moreinto ripping up my kitchen. I will remedy this review if they remedy my concerns in progress as we speak. I've called Zach whom I only spoke with a few times and then never again..,but really he should have kept in touch start to finish. Understanding exactly who the contact person is after a job starts May be a way for companies to pass the buck, but really, it's necessary to have s contact person start to finish, when demolishing and putting back together your beloved home. There are some reviews on here that show me I might possibly have a reason for my concerns. I've seen the owner Cory speak up to explain things which is honorable but some things could be remedied beforehand, rather than later, If the company is growing to fast, with less than desirable results it may appear it's time to slow down for quality control issues. ...to be continued before I place my complaints I will give them a chance to make good on their promises...

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

A great company to work with. They were able to start right away and finished very quickly with…read moreremoving nicotine smoke odor at an affordable cost.

A few weeks ago, we discovered a leak from our 2nd floor bathroom which damaged the bathroom…read moredirectly under it, and dealing with the water damage was incredibly stressful. The team at Restorion took complete care of us, handling both the mitigation and restoration flawlessly. They also helped us handle the communication with our insurance company, which took a massive weight off our shoulders. They were always polite and on time. They took great care to protect our home and furniture and make sure there is minimal disruption during the process. Jose also personally examined the work at every single stage to ensure the quality, which gave us great peace of mind. What truly set them apart happened at the very end: they noticed a small issue with our showerhead. Even though it wasn't related to the leak, they bought a replacement and installed it for us just to ensure we were left with a fully functional bathroom. Restorion does high-quality work, but more importantly, they are kind, honest people who genuinely care about their customers. We are incredibly grateful for their help.

Did a great job on all fronts. Honest, did quality work, and were good communicators…read more For water restoration you sometimes can't know how well or how honest the company is until the very end. And it was amazing to see the difference between what an honest company like Restorion sends the insurance company vs a dishonest company, which is what I had to deal with a few years prior. Also very helpful to have the water mitigation people also be the restorer, otherwise so many derails can be lost between the two companies. The restorer won't know what the basement looked like beforehand and that can lead to gaps. Also for dishonest companies I think they use the two separate companies to juice their returns and to do less restoring work.

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

They do not stand by their work. I found something broken and leaking almost a year after they were…read morein charge of a repairing a water heater leak. They would not return my calls and left me with a large repair bill. Do not recommend, not reputable.

I have had many licensed contractors do work on my home and Tyson (the owner) and his team rank at…read morethe top of my list!!! When I first contacted them on Yelp, I received a response within 5-10 minutes and a phone call not too much later about an appointment I made for an estimate the following morning. Yes, they were that quick. I needed my attic remediated and was in a time crunch, which they understood and not only worked with me financially, they worked within the timeframe I needed it done! Aundrei and Ali showed up right on time and were so friendly and patient, answering all of my questions. They worked very hard and went over and above expectations making sure my entire attic was looked at and treated accordingly. Even though extra work was done, I was not charged more than what I was originally quoted and feel very relieved and confident that my attic is in great shape now! Both Tyson and Angela (office manager) were a phone call away and I always felt in good hands. If you want something done quickly and fairly, call them! I'll recommend them to everyone.

Jose and team are well versed and expert professionals in managing both project management and…read morewater damage repairs and rebuild. From emergency pipe burst to complete rebuild, Jose and team had us back in action in under 3 weeks- this is extraordinary considering insurance claim/adjuster processes and contractor availability/supply chain issues. We are grateful to Jose and his team for their attention to our needs and quality of work performed. Photos show before and after work. Highly recommend. Exceeded expectations.

Pros: Jose and his crew did a great job with communication through out the renovation process. They…read morewere very nice and also provided a lot of good recommendations on how things should look. If you want to get your walls repainted or light fixtures installed, then I would recommend them. Cons: I wouldn't necessarily recommend flooring as we are having issues where the baseboard does not connect to the floor and there are gaps in places. They are suppose to come fix it but communication has been sparse ever since we paid them (back in August) and to me this is disappointing. We also had a huge issue with backsplash and it took several attempts to fix it and I am still not 100% happy with how the backsplash came out but we needed to move-in ASAP and settled for an okay job. Lastly, when going through inspection, I noticed paint was stained on our carpet and brand new counters and it was a pain to remove the paint. Overall, I'm giving 3 stars especially because after several attempts to contact them, they have stopped responding even though they said they would come fix their mistakes with the gaps in the floor. I will update the review if they contact us with an actual date and time to come.

Hi everyone chose American standard restoration water damage in my restroom they come on time fixed…read more the problem I had they all doing great job very respectfully. I like them all. Thank you all Yodit.

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

When our upstairs bathtub plumbing failed, it took our entire bathroom and most of our downstairs…read morekitchen ceiling with it. Having been through insurance-related water damage before, I knew I needed a construction company I could truly trust. Boulder Peak was the sixth company I interviewed--and the last. The moment Moses explained that they work directly with insurance companies, I was sold. He came prepared with an incredibly detailed estimate using the same software insurance adjusters use and fought hard on our behalf, from securing two coats of paint when insurance wanted to cover only one, to submitting change orders to bring our electrical up to code. Moses and Helaina were also fantastic design partners. They guided us through every decision, created multiple 3D renderings, and were endlessly patient when we changed our minds (more than once!). They even designed custom shower glass to accommodate our upgraded bench. The crew's workmanship was pristine--and that's saying a lot because I'm very particular. Today, we couldn't be happier with our new bathroom. I would 100% recommend Boulder Peak to anyone needing construction work, insurance-related or otherwise.

We hired this company after finding them on Yelp to address a drainage issue that had caused our…read moregarage door beam to rot and sag. They took the time to investigate the problem thoroughly. Moses, the owner, brought in a certified structural engineer and identified that the garage hadn't been built to code, which contributed to the damage. They explained the scope of work clearly, including the need to rebuild the front of the garage and the deck above it to resolve both the structural and waterproofing issues. While their estimate wasn't the lowest, they were transparent about pricing and focused on doing the job properly rather than just a quick patch. Mauro, who led the on-site work, was methodical and took real pride in his craftsmanship. The crew stayed focused on our project instead of jumping between jobs, and they communicated well, always checking in about schedules and making sure things worked on our end. The repaired garage looks brand new. More importantly, it's solid and dry even after several rains. When some old wall stains resurfaced, they promptly returned to confirm there were no leaks, and repainted the area just to keep things perfect. We've already recommended this company to a friend and plan to work with them again next year. Moses, Helaina, Mauro, and the whole team were professional, communicative, and reliable from start to finish.