I appreciate the fact that the upper management really hands on in solving my scheduling issue…read more Pros: Indoor Instructors quality and patience Online system Great Phone customer service Cons: Costly Complicated online scheduling system Any cancellation will automatically revert to "make-up" class Some lessons are automatically cancelled by the company Limited Male instructors availability Not allowed in the water before the class time. Tips: just try ur best not to reschedule your class time to avoid confusion and misunderstanding of the policy I was glad finding an indoor swimming class, esp since Im a LA FITNESS member. I dont mind the high price too, even thou its almost as expensive my kids' private figure skating/ ice hockey lesson. What i do mind was the frustration from the scheduling system. I purchased 4 lessons package and scheduled my 3 kids lesson back in May. The extra 1 lesson was converted to make up class because I canceled 1 future lesson. A month later i saw the make up lesson was gone, and i was reading the "help" section that I need to pay another class so that the make up credit will be available. In which i did (so now i have 1 make up lesson and 1 paid lesson) I have 3 kids and i want them to have an equal chances to any activity, so i ended up paying 3 extra lessons and scheduled them back to back (at this point i have 1 make up lesson and 4 paid lessons). Next morning, i found out one of the class was cancelled, and i called the customer service. Thankfully she was helpful and she helped me in scheduling my kids lesson around. I wanted to use all of my lessons (paid or make up) so i wont need to worry about this complicated things anymore and will move forward finding other company. When i checked my online account, i noticed some of the classes were marked as make up lesson, and missing one class. I called again, and another rep saying i still have one paid lesson and that make up lesson is way of the company give it for free. How could it be for free when money already taken out from my account? Oh my GOSH. So frustrating! The reason i purchased 4 extra single lessons so that I can save time taking all of them together at the same time frame. Felt that I have to either let one class gone, or purchased more so i can scheduled all of them together again. Its your take, either you want to take in my review or not, but as a single mom with three kids and 2 jobs, dude, i work hard for my money (like anyone else) and for time off work to take them to activities, so I dont appreciate this back and forth confusion and complications. Another cons, as a first timer, we didnt know what to expect and noone greeted us when we arrived. I told my kids to go in 5 min prior to stretch in the water, on the side, so they wouldn't bother others, and that was not allowed. So for more than $29 lesson per 20 min, child should jumped in on the first minute, lesson, and out on the 20th min. The instructors Muna and Christian were good. I appreciate they let me know where my kids were in their skills.

My daughter had a great experience learning swimming at waterworks located in Diamond Bar location…read more Coach Muna teaches her throughout the whole time, she's friendly and knows how to work with kiddos. My daughter enjoys her swimming class and couldn't wait to take her next class. I highly recommend waterworks and coach Muna is the best.

This is my second year with this company for swim lessons…read more In 2022 my daughter had an instructor named Lauren that was AMAzing. this was at chino hills high. She was super happy and hyped up to work with the kiddos each day and it showed. This last year 2023, can't say the same thing at all. The instructor was ok she was more laid back and not as excited it seemed. Maybe younger and a bit more serious. Didn't get her name. My daughter still enjoyed swim nonetheless but the energy this year was definitely different! The company is nice enough and ran pretty well otherwise.

Love this place! First brought my son for swim lessons, and…read morehe's on their team now! It has helped him so much with his self esteem being on the team now. I recommend to any parents!

We love Coach Mia! Originally we were only supposed to do a…read morefew classes to teach our boys the basics but we ended up staying a year. Coach Mia is great with kids and knows how to make learning enjoyable. The kids learned a lot during their sessions and Coach Mia always gave us a run down after class on how they did in technique and what they needed to work on. Highly recommend her classes.

My son started at this swim club less than a month ago. I love how it's an indoor, heated pool! I…read moredon't have to worry about the fall/winter months coming up. I like how there are plenty of changing rooms and two restrooms for use. The facility is clean. There is a separate waiting room from the pool area. It has large windows for you to observe your child if you didn't feel like sitting along the pool. The facility does smell heavily of bleach. It is difficult to make up sessions. The staff is friendly but some of them speak minimal English. Will update on my son's progress.

Extremely Disappointed! Don't Waste Your Money…read more As a parent, I had high hopes enrolling my 3-year-old in British Swim School, thinking she'd learn basic water safety and build confidence in the pool. Instead, I spent a significant amount of money watching her sit on the ledge week after week, playing with pool toys and barely participating in any actual swim instruction. My daughter was clearly uncomfortable and scared of the water, which I voiced to multiple instructors over the course of the program. Unfortunately, no one seemed to care or offer any kind of personalized support or strategy to help her overcome that fear. It felt like the staff was going through the motions with no real investment in the kids' progress. If you're a parent of a toddler or young child looking for a swim program that actually teaches safety and swimming skills with patience and structure this is not it. I would strongly recommend exploring other swim schools before committing to British Swim School. This was a frustrating and disappointing experience from start to finish.

Wow, as I sit here watching an instructor work with my 9 year old. I'm observing such an amazingly…read morepatient professional encouraging instructors. One working with my daughter the other one working with a much older I individual despite of the age differences between both customers the instructors continue to remain so calm, encouraging and friendly. I'm so blessed and fortunate to have found British Swim School in Walnut Thank you ladies for your exceptional customer service and really taking care of your customers

This positive review is specifically for Coach Vayda. We…read moreallotted only 5 lessons with waterworks through my daughters homeschool charter and in those mere 5 lessons Vayda has done TREMENDOUS work with my daughter. She has a positive but firm demeanor. She is EXTREMELY patient and kind. My daughter went from lookin like a drowning starfish to a strong, controlled swimmer. Granted she still has a way to go but considering shes only had a few lessons I am just extremely impressed with how much she's improved and I feel that's a direct statement on how Vayda teaches. If you were on the fence about trying waterworks I can definitely say that Coach Vayda made this a worthwhile endeavor and if shes still with waterworks next year I may opt to re enroll my daughter for more lessons. Thank you Vayda for doing what you do. We appreciate you!

We've had a wonderful experience at Waterworks and I even recommend it to my extended family,…read morefriends, and coworkers. My 5 year old has been receiving lessons for the past year and she absolutely loves going to swim class, and that's all thanks to Ms. Sarah. Ms. Sarah is kind, patient, engaging, and really understands how to work with young children. Every lesson is fun, intentional, and structured - with feedback and a recap towards the end of class. I've been so impressed with how much confidence and skill my child has gained in the water during this time.

This is a scam. They instructor never showed up. Then texted multiple excuses and rescheduled. Then…read moreon 3 reschedule number was disconnected.

Catch May is extremely professional! In just 10 lessons, My…read morekids learned backstroke, freestyle, breaststroke, and butterfly--all of them! The lessons are well-structured, efficient, and easy to follow, making it the perfect choice for anyone who wants to learn swimming effectively and with confidence. If you're serious about improving your swimming skills, Catch May is absolutely the best choice! ‍

My son had taken many swim class with different swim instructors, but he was always scared to get…read morein water, but this swim school was different, the teachers took their time and were very nice. Armando was one of the best teachers he was nice and was very funny.

While they are expensive our instructor was great. Wished we could continue but had to pick…read moresomething closer as well. Whitney was a great instructor, friendly and firm. My son would try and distract her but she kept him on lesson and he made so many strides.

I highly recommend parents to be very careful with this company. The coach we got spent 10 minutes…read moreletting kids play with toys and 15 minutes actual swimming lessons. Also they suddenly changed the policy so no make ups allowed. I told them ahead of time I'm not going to be available for upcoming 2 classes and asked for make up classes and they basically said they don't care. I tried to drop from the class and am told they will only refund 25% of the monthly payment due.