Always takes GREAT care of me when I come in! Regular customer. I will continue to do business @…read moreFast Fix

AWEFUL, WORST experience. They charged 175$ to "fix" a 14k jump ring on a chain. Literally wore it…read moretwice and it snapped. Took it back and they warranty their work for 1 month, when they said at the time we committed to the fix they warranty their work for a year. Quoted us another 50$ to fix what they couldn't do right the first time! Never, ever going back there again. Do not give these people your money, you will be severely disappointed.

Good work on ring resizing but very expensive. Unable to repair gold link bracelet & showed little…read moreinterest in helping me resolve the problem.

Their service is amazing. Everyone is there to help and find a solution. I have been going there…read morefor decades. Never disappointed

R & J is the absolute best with jewelry and watch repair! I have now taken multiple watches and…read moredifferent types of jewelry there when I needed help and every single time they have been amazing. I've had a ring re-sized, earring wires replaced, and they even helped when I made the mistake of taking a watch somewhere else to get it fixed and got totally taken advantage of by that other watch repair company. Robert saved the day and fixed what that company had made worse than the original problem I'd gone to them with. I'll never stray again! I also took a watch I was giving as a gift there to have it sized correctly. Robert was kind enough to teach us how to use the watch even, since it hadn't come with any sort of owner's manual. In addition, I have had rings rhodium plated. I've also purchased jewelry from them -- they have a lovely selection of various types of jewelry including rings, necklaces, and watches. They also special order things, and I ordered a beautiful pair of gold hoop earrings. They are quick and communicative as well as extremely knowledgeable and friendly. Do yourself a favor, and if you need repairs for your jewelry, look no further than here!

I came in with an issue with my Omega watch. I don't know too much about watches and the worker was…read moreable to solve my issue. I didn't catch the employee's name, but he was very knowledgeable. Great central location in town, honest work, and they know their stuff. I would come again if I have issues with any of my other watches.

Olga, the owner provided my husband and I with outstanding Customer Service. She listened to our…read morerequest and provided beautiful options. I walked out with the perfect Ring. We will be back!

Went here after another jeweler couldn't fix my wife's ring. We'll they said they could but it just…read morefailed again. Sais quoted the fix, then identified that the ring was created wrong and had to fix the gem basket, so they did without any added fee. Now I believe the ring is properly fixed.

This place is a fantastic local business !! Tucked away in an old two-story building. I'm glad that…read moreI found them he has excellent customer service, excellent workmanship and excellent pricing! Has also has nice things to sell at very good prices. I highly recommend

I brought in several pieces for repairs, a couple were a little tricky, but George did a great job…read moreand I am so happy to have my jewelry to wear again. Give this place a chance, you will not be disappointed.

I had my jewelry appraised here and the sales staff took the time to explain the rationale for each…read morepiece's valuation. No jeweler has ever done that before!

The staff is pleasant & efficient. In 2019 I brought my diamond engagement ring to check on the…read moreprongs. One visibly lost a tip but the other 5 were in good condition. They suggested I have it assessed with their goldsmith and I agreed. When the assessment came back, the goldsmith said the entire head had to be replaced. The price: $600. I took my ring to a private jeweler/gemologist for another assessment. He looked at my ring and said the damaged prong could be repaired and the others were in good condition. The price for the repaired prong; $45. Fast forward 2024. I notice a different prong tip missing, take the same ring in for assessment & am told the tip was missing & another looked "weak". It is sent to the goldsmith and am told the entire head had to be replaced - again. Price: $600. I take the ring to Ambassador and am told repair of the damaged prong & the weak prong would be $60. Total replacement of entire head $140. Work complete in 7 days. I'm not certain as to why the vast difference in cost. Ambassador has a 5 star review and friendly service. I try to bring business to family owned establishments, but I'm not returning to this one. Perhaps Thigpen should consider using a repair service with more reasonable prices. A Google search will reveal the average cost of repair of a prong is $45-$75.

Sandra and Deborah are simply outstanding. They know their business and do everything possible to…read moresatisfy their clients. I highly recommend them!

On a whim, my husband took me to this bead shop while we were visiting family. Let tell you, this…read moreplace is jam packed with inventory. The prices are very good and the owner is wonderful, very knowledgeable, and personable. I can hardly wait to go back!

Quina has an amazing talent....your treasured pieces will shine…read more She has does beautiful wedding sets, I highly recommend her. A great story teller as well (;

I had my wedding band and engagement ring resized. Very helpful and fast service. Pleased with the…read moreprice too. I highly recommend. The store is located in La Plaza Shoppes where there are many good galleries and shops. Classy