I had my jewelry appraised here and the sales staff took the time to explain the rationale for each piece's valuation. No jeweler has ever done that before! read more

The staff is pleasant & efficient. In 2019 I brought my diamond engagement ring to check on the prongs. One visibly lost a tip but the other 5 were in good condition. They suggested I have it assessed with their goldsmith and I agreed. When the assessment came back, the goldsmith said the entire head had to be replaced. The price: $600. I took my ring to a private jeweler/gemologist for another assessment. He looked at my ring and said the damaged prong could be repaired and the others were in good condition. The price for the repaired prong; $45. Fast forward 2024. I notice a different prong tip missing, take the same ring in for assessment & am told the tip was missing & another looked "weak". It is sent to the goldsmith and am told the entire head had to be replaced - again. Price: $600. I take the ring to Ambassador and am told repair of the damaged prong & the weak prong would be $60. Total replacement of entire head $140. Work complete in 7 days. I'm not certain as to why the vast difference in cost. Ambassador has a 5 star review and friendly service. I try to bring business to family owned establishments, but I'm not returning to this one. Perhaps Thigpen should consider using a repair service with more reasonable prices. A Google search will reveal the average cost of repair of a prong is $45-$75. read more

TLDR - Avoid Thigpen Jewelers. My wife and I went to Thigpen Jewelers to inquire if we could replace the diamond in her wedding ring with an upgraded loose diamond we bought. Here was our experience. Walking in, the place felt overly humid and the air stuffy. Overall, just an unwelcoming feeling. Little did we know it wasn't just the HVAC causing environment issues. We were approached by a thin, blonde haired lady in her late 50s - early 60s. She asked what we wanted, if we even knew what the loose stone we had was, and overall just very haughty and talking down as if we were not worthy to be in the store. Once we explained what we wanted to do, she told us it would cost at least $1200, and 8 weeks to get done. We asked for a breakdown in the pricing, and she said that was impossible to give without a jeweler present. We asked when s/he would be available and she said it would be hard to say. Unable to justify your pricing and timelines... hmmmm... So, we went to a competitor; McGuire's Jewelers. They completed the work in 2 weeks at a cost of $280. They even (gasp) provided an itemized invoice of all the costs. Needless to say, Thigpen lost a customer for life. If you are wise, they'd lose you too. read more

Friendly staff and reasonable prices! Support local Tucson! Nice selection of jewelry.

Bill Thigpen and his staff, including Mari Frye, are great folks to deal with. They are the best jewelers we have known, from San Diego to Boston to Chicago to here. From them, we have purchased jewelry, had jewelry appraised, and just received good old cracker-barrel advice from them. You'll see in the photo that they are open for biz via appointment. read more

Thigpen Jewelers - Jewelry Near Me - Tucson, Arizona

Bill Thigpen and his team are outstanding. Thigpen Jewelers is my "go to" place for new and used items and repairs. I trusted them when I lived in Tucson still use them although now I live in Washington state and have for 17 years! read more

after reading a few reviews, i now understand why i felt so out of place in Thigpen Jewelers. i guess because my mother's engagement ring wasn't a 5 carat diamond, it wasn't worth looking at it, never mind helping me with my issue. which was simply trying to make it smaller so it would fit. it's a real shame that Mari was so rude to me. i hope that, some day, she finds her heart where ever she left it. my mom's ring means more to me than anything else. all it called for was a little compassion. so with this all said, i recommend that anyone with jewelry, that didn't cost a mint, stay away. there are other places out there that will treat you the same as anyone. i found one and i will never go anywhere else again. they helped me with my ring and at a fraction of the cost Mari quoted me. $100 vs $700. plus they charged me $22 to resize it when she had told me they couldn't. thank you for nothing. :( read more

Bill the owner and staff worked out any issues. Wonderful people to work with. Lots of beautiful items to choose from. Will be back.

The jeweler was great! I had my ring sized and cleaned and it came back looking brand new! The service was pretty good, they were not the friendliest but otherwise they are a pleasant company read more

I needed to get an anniversary band soldered to my wife's engagement/wedding bands. The engagement ring has (had, sadly) a very pretty filigree on the outside that we wanted left exposed, so I left the rings with Thigpen's with instructions to solder the loose band to the wedding ring side, leaving the filigree exposed. I know this isn't the traditional way these bands would be connected, but it also isn't that complicated. Well, when the rings came back two weeks later, it was soldered on the wrong side, covering the filigree. They assured me this could be fixed. A few days later, I come in to pick up the rings again and they are now in the correct order, but the exposed filigree has been filled in, barely visible anymore. Presumably this is from where the ring was soldered on the wrong side and removed. They offered to try and fix it again, but I'm not sending my jewelry back to the person that already messed it up twice. I am extremely disappointed in the level of craftsmanship and attention to detail demonstrated by this establishment. read more

My husband bought my engagement ring from Thigpen's and loved them so much that we went back together to get our wedding bands. My family had two very old rings passed down from great-grandparents, and my husband worked with Thigpen's ring designer to create a custom ring for me- by removing those diamonds and putting them in a new setting, together. They were able to remove the diamonds while keeping them in perfect condition, and created a beautiful engagement ring. Their staff was kind, thoughtful, and receptive to both what we were looking for while being respectful of our budget. They will definitely be our go-to jeweler from now on! Highly recommend! read more

Thigpen Jewelers is a small, independent, local jewelry shop. They have been making and selling jewelry since 1981 and are honest, reliable, and knowledgable. The staff is never pushy and they are always willing take as much time as necessary to help their customers. Thigpen makes and repairs jewelry in-house. Their chief jeweler is Bill Thigpen himself, but it's not uncommon for them to have additional staff jewelers. They are capable of doing any repairs you need or designing and building custom pieces from scratch. Thigpen Jewelers stocks interesting estate jewelry ranging in age from the 1830s up as well as modern pieces from a variety of manufacturers. There's always something new and interesting in the displays. I highly recommend Thigpen Jewelers. If you're looking for a local, independent, cozy jewelry shop this is it. If you want thousands of items to choose from or bargain basement prices then you'll be disappointed. If you want a unique gift at a fair price then go to Thigpen. read more

Recently moved to Tucson and had been desperately looking for a jewelry and jewelry repair shop, preferably one that was family owned with a decent reputation. Walked into Thigpen and immediately knew this was THE ONE! Got my watch repaired, jewelry cleaned (cleanings are free), and got a reasonable estimate to clean up and get my wedding bands re-dipped. Mari and Bill were so kind, professional, timely and seem extremely trustworthy. Mari also assisted me in finding a new silver chain and some small silver hooped earrings. Decent selection even after Christmas and again, reasonably priced. I would recommend Thigpen for your everyday jewelry, your fine jewelry, jewelry repair, jewelry design and the awesome customer service that comes with it! read more

When I walked into Thigpen Jewelers, I knew I wanted an engagement ring, but I wasn't sure of much beyond that. Bill, the shop's owner, patiently led me through my options until finally we came up with a plan that felt perfect. And it was. My fiancée could not be happier with her ring, and I could not be happier with my experience at Thigpen. Thank you, Bill, Joanie, and Mari, from the bottom of my heart. You made two people very very happy. Best to you all! read more

I went to this place with my antique platinum ring. The shank was cracked and it had been poorly repaired in the past. After a talk with the owner, who for once was knowledgable about this ring, he fixed it for me on the spot. Getting platinum fixed properly and promptly has been a difficult problem for the fifty years I have worn the ring almost daily. I recommend this place highly if you have antique jewelry. read more

Great service. Fixed wifes ring next day. Saved my rear end. Highly recommend!!

Went in to have couple links taken out of new watch. What outstanding service and friendly owner and staff.

I got married 6 months ago and decided to get my ring polished. The owner agreed to polish my ring and when he brought it back, one of the sides was obviously flattened from overpolishing and he polished through inlaid millgrain. He told me that the manufacturer must have made a mistake. I told him that I know my ring very well and that he way overpolished one spot. He agreed that this was possible and I asked him if he could do something about it and he said no. I couldn't believe his response. My wife and I designed a custom ring in Nebraska and spent a great deal of money on it. Perhaps I caught Mr. Thigpen on a bad day and maybe he is a decent jeweler, but based on this experience, this man is not someone you want to do business with, especially in an industry already fraught with smoke and mirrors. After all this, keeping my cool the whole time, I asked him what I owe him and he rang me up for the full charge. He then told me he ran out of receipt paper and handed me my card back without charging me, so that was good I guess. read more

I took a ring into be fixed today. He did it while I waited, explaining what he was doing. Very friendly service, and reasonably priced. Super convenient location, next to St Joseph's Hospital. I would go back. read more

I've been going to Bill Thigpen's shop for 30 years and recommend him to the skies to all my friends. Beautiful jewelry, he's absolutely honest and helpful. I have a 5 carat diamond ring and he is the only jeweler I would trust to clean it. I recommend him without reservations. read more

Thigpen Jewelers was recommended to me so highly by so many people, and after my very first visit last week I understand why. They did a beautiful repair on my ring at an amazingly reasonable price, and treated me as if I'd been a client for years. I was impressed by the range of their jewelry selection and the affordable prices, especially their sale on cubic zircona rings. Thigpen is a Tucson treasure, exactly what I've been searching for since I moved here eight years ago. read more

My wife and I stopped in this week-end to get two sapphire rings repaired and resized. They did a beautiful repair on my ring and they were reasonably priced. It was a pleasure working with a friendly, professional jeweler. I recommend this business. read more

This jeweler was recommended by a friend. I have expensive jewelry and I would not trust it to just anyone. I left my job to focus on school so despite owning expensive jewelry I am on a very tight budget right now. I had them repair two necklace chains totaling $45. I trusted my friend that they were an honest fair priced place, however when I inquired about separating a sodered platinum wedding ring from the band they quoted me $300!!!! Not to add platinum, not to do anything else to the ring, just separate it! I was under the impression they did in house work but the woman said they would "take it " to their jeweler. They also wanted $90 to appraise the ring they had already appraised for the previous owner (my friend), when I asked why it was so much money to appraise it if they had already had the appraisal on file, she dropped the price to $50. I decided to check around and research other local jewelers and found S. Silverberg and Sons at 5420 E. Broadway. Despite the feel of a much higher end jeweler (guard at the door, huge showroom, jewelers and attendants in full suits) and rave reviews, Silverberg is only charging $25 to separate the ring and $50 for the appraisal. I did not ask what they charge for chain repair but I am sure it is less (probably half) of what I paid at Thigpen!!! I don't know how business' can gouge like this and continue to get decent reviews, inflating prices 100% plus above industry standard is a form of dishonesty!!! read more