While Dr. Curley is nice, the service and staff at Phoenix Pediatrics is the WORST I have come across in years, and I will never send my kids here again. This office has lost one consent form after another, and the office manager, Julene, was the worst of everyone when I brought this to her attention. How does a pediatrician's office lose a parental consent form that has been provided 3-4x in the past? I wish I could have given 0 stars. read more

I have been so disappointed with this office lately. We have been coming here for the past 10 years, and the doctors have been great, but unfortunately that was before we started needing a bit more than wellness visits and care for the random virus. I have now been going back and forth between this office and a specialist for over 2 weeks just to get a therapy approved by our insurance. First, Phoenix Pediatrics had to send a prescription to the specialist, and they coded the wrong diagnosis on the prescription, which resulted in a denial from insurance. I had to go into the office to get the correct code, and apparently no one was able to fax it to the provider, so I had to actually mail it myself. Then the insurance requested a peer to peer conversation. This request was made 5 days ago, and it still hasn't happened. I keep calling and first they can't find the request, then they tell me that the doctor is not in and we have to wait until she returns the following week, when ANY doctor could complete the request. Very frustrating when you have a child with special needs and are already dealing with a number of providers, insurance, school and administrations. The pediatrician should be the easy part! read more

We made the mistake of picking this pediatrician's office before our daughter was born. The office staff is frequently very rude, though more recently they seem to have hired some nicer people. This office also is very unethical with insurance billing and will charge for an office visit in addition to a well visit no matter how careful you are about not asking any extra questions and only coming in with a healthy child. Most importantly though, I highly regret ever choosing this place because they may have put my daughter's life at risk. After having every single concern I had brushed aside for 2 years, (and we saw at least 4 different doctors at this place) I finally switched to another pediatricians office and quickly found out that my daughter has a rare degenerative spine disorder. There were plenty of signs that made the new pediatrician concerned enough to order some x-rays and discover the rare disorder. I would never recommend this place to anyone unless they had a healthy child who is perfect in every way. If you ever have concerns about your child's health, find a different pediatrician! read more

The physicians in this practice have always been good- however, the staff has always been exceptionally rude ; mainly the front office staff and whoever you are unlucky enough to get on the phone if you must call. I've been coming here for years and finally reached my limit. My kids have aged out, thank God we rarely needed the pediatrician - but with my last child getting ready to graduate high school soon and head off to college next fall, I wanted to make sure he was up to date on vaccinations (meningitis, HPV). Had one semi frustrating talk earlier in the day with I assume a medical assistant (are we from different planets trying to communicate?) about bringing my son in for these final vaccinations. Mentioned several times that he was already 18 even though still in high school. But When I called back later in day to make appt, they now told me THEY ARE DISCHARGING HIM FROM PRACTICE - THEY REFUSE TO FOLLOW HIM THROUGH COMPLETION OF HIGH SCHOOL. This new MA I spoke with kept contradicting herself as to why - it was either Bc he hadn't been there in a couple years or Bc he had already turned 18. She kept saying both reasons were why they refused to see him to give him his "going away to college" final vaccination. I told her she should inform the rest of the office employees of this since I had had a long conversation earlier in the day with another employee, asking him about the vaccinations, and he had not said anything about discharging my son from the practice before he is even out of high school. I have had numerous frustrations like this arise over the years and have even spoken some years ago to the office manager about rudeness issues but it seems to fall on deaf ears. Time to move on. I would have done so loooong ago if my kids had needed to be seen more frequently. I know good help is hard to find, but REALLY! Start by answering the phone with a smile instead of such a rushed voice that says to the person Calling "I am too busy for this call so hurry it up". And how about telling someone when you are going to transfer their call - don't just send the call abruptly into dead air space. (That happened to my call today). Common courtesy is NOT too much to ask. read more

The receptionist is rude and should really consider setting a better tone for the patients.

As a foster/adoptive parent that has lived in both Arcadia and North Phoenix, I have had my children cared for by a variety of pediatricians. The pediatricians and staff at Phoenix Pediatrics have been my favorite! They consistently provide quality care for all of my children! They understand the unique needs of a foster family, and children placed in the foster care system. I am also a parent of a child with special needs, and each of the doctors at this practice have been able to meet our needs. While wait-times can be a little long, I do understand that it is often because there are many patients, and only so many rooms and doctors available. Overall, we have enjoyed Phoenix Pediatrics! read more

We have only seen the PA here. It's the office staff that you interact with more and they're unresponsive. I called on Friday to get a copy of vaccine records - can't talk to a live person, left a message. I needed records for alternate care for Monday. We went to the office at 8am on Monday and requested the records again. After a little wait I was told the lady won't be getting around to it that day. I told them I was in a bind. They didn't care. Had the care provider fax a request. No response. It's now Wednesday - no response. Terrible customer care. read more

Good response from office staff as well as the doctor. They treated our kid really well and the medicine shot given to my kid really worked.

So far I am unimpressed. I wanted to switch pediatricians after having a bad experience at another practice. When I called to make an appointment it took 15 minutes for someone to answer the phone, by which time by newborn was crying so I had to call back. Another 10 minutes before someone answered and I could schedule. Then they told me to call the other practice to have them fax over the records. When I did, they said they need a request form from Phoenix Pediatrics. When I called them back, was on hold for 10 minutes before getting the scheduler, then transferred to records, I was told I needed to come in to fill out a form for them to fax it over to the other practice. Or I could do it online and fax it to them... because everyone has a fax machine at home right? So far I'm not impressed. Hoping my experience will finally be better once we get there or I'll be looking for another doctor yet again. read more

After waiting for about 1 hours to be seen and with a sick kid I just inquired how long it was going to take only to hear back that I "better calm down and be patient". I wasn't being rude nor anything, just asked (unhappy, of course) how long more it was going to take since I had been sitting for an hour. I replied that "I don't feel I need to come down and instead I would appreciate an answer otherwise I will just go somewhere else", to which I heard "that's enough, I need you to leave". What? The office was empty. There was only one more person in the waiting room. A month later I received a letter saying they were "withdrawing" from providing me healthcare and informing my health insurance because of "aggressive" and "rude" behavior! When my wife read the letter she couldn't believe it! I don't know what's wrong with these folks, but they have a serious problem with office management. That's what happens when you hire cheap people to work for you. read more