Came on a Monday when all the ski shops and bootfitters were closed in the area. Harley took us in…read moreand was incredibly welcoming, knowledgeable, friendly, and he took extra time to explain to us what to look for in choosing boots, which was super helpful because it was our first pair of boots! He was transparent about all the prices and accommodated our desired budget. He explained the fitting process in full detail making sure the boots were a comfortable fit and would work amazing on the slopes. He also answered all of our questions patiently. When one of us was deciding between two ski options he gave us an accurate side by side comparison so we could make an informed decision. He also gave us marked down prices to reflect the summer season. He sold our friend to come here next season to buy skis. He knew we were leaving town the same day so he got the ski bindings done in 15 minutes! The policy with the skis also includes a two year fitting warranty. Thank you Harley for being fire!!

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Lee's the shit! Super helpful. Gave advice, recs and was very kind. Everyone that works here is…read morevery helpful.

Best in the business, super helpful and love that they are always open and servicing snowboards…read moreyear round!

Fast easy, friendly, and knowledgeable. They have great selection of demo skis if you're looking…read moreto try new gear for a purchase

The customer service and selection are fantastic. I called to rent a kayak for a half-day and they…read morewere so helpful, the price was better than I anticipated and was actually able to keep it for a full day. When there are numerous options to rent/purchase similar items customer service and friendliness will always win!

I stopped in at BlueZone the other day as my ski boots had become exceedingly painful and was fully…read moreprepared to buy a new pair. As it turns out, thanks to Nate's help, the boot that was the most painful had an extra footbed in it. Nate had me try on the boots after removing the footbed and gave me a few tips when putting them on. He then helped with sizing me for custom insoles, which were likely to help even more (and were a fraction of the price as new boots!). Bonus: Nate was also very helpful when I struggled to get the cuffs of my slimmer jeans down past my calves. We definitely had a good laugh and workout in the process.

I love companies that make efforts to minimize we humans' negative impact on the world... And this…read morecompany does that, by repairing and rejuvenating and maintaining outdoor equipment and gear... And the owner, Jason, seems really concerned about doing good in the world... Which I really appreciate. Plus, Jason seems to be very knowledgeable about how best to preserve/repair/maintain gear, which avoids it being thrown out and replaced with expensive new purchases.

Daniel and Jason are mostly helpful in saving my Big Agnes tent zippers, I almost resigned to…read morepurchasing a new tent for this 10+ years 100+ days well-loved Copper Spur but they gave it a new life. Thank you so much. Daniel also replaced a Thule ski/snowboard bag strap that was pretty beaten up from weekly use in Sapporo subway a few years back. It's still going strong! Truckee is such a fantastic community because of shops like Daniel's.

What a great find here in Truckee! We happened to stumble upon Alibi when another beer hall ended…read moreup being closed for the night and were happy we did. Alibi was a cool spot with awesome wall art inside their bar and in the adjacent dining area. You order at the bar and can choose either scene to enjoy your food and drinks. The dining hall was more lit and made a cozy spot to catch up with friends without too much loud noise. I ordered their seasonal Asian Wonton Salad ($15) with a sweet dressing and loads of cabbage, carrots, and onions, and it was a refreshing bite to pair with my draft beer. Drinks were fairly prices and had a great selection of local choices. If I'm ever back in warmer weather, would definitely enjoy checking out the outside patios.

I had quite literally the worst experience I've ever had at any establishment in my life at this…read moreplace on Thursday, July 9th. My fiancé and I were celebrating our ENGAGEMENT with a party of 9. We had been looking forward to this place for SO long and were so excited to spend an entire evening here. For VERY important context, both my fiancé and I were restaurant and bar managers for several years. Neither of us have ever raised our voice at anybody working at a restaurant, bar, etc. We are literally an entire crew of service workers or former service workers who are very respectful of the entire industry and its practices. When we walked up, the older blonde woman working the front was extremely hostile and rude from the jump. I was trying to ask questions about the venue, food options, etc before we went in, and she began barking at us for IDs immediately. Not a single hi, welcome in, etc. Just immediately aggressive. My fiancé, who is 27, gave her his Oregon ID. Considering this state is literally a few hours away, you would think they are fairly familiar with this ID, but apparently not! She began aggressively and repeatedly bending the ID to the point we sincerely thought it was going to snap it in half. Despite it being obviously real after looking at it under a light (Oregon has very specific and complicated patterns, it's widely known as the hardest ID to make a fake of), she said she didn't believe that it was real. We were a bit baffled, and insisted it definitely was. She asked my partner what his zip code was, and because we had just moved, he gave her our current zip before realizing she meant the one on his ID. She laughed and said "nope, i'm keeping this! This is a fake". She said because he said the zip code wrong, she wasn't going to give it back. At this point I got angry. I told her that 1. It is 1000% a real ID and 2. It is completely illegal to hold somebody's ID hostage. Her and her coworker got really defensive and told me to "just calm down" despite her continuously bending it and laughing. She kept saying "I'm allowed to keep it if it's fake" which it WASNT. It is completely illegal what she was doing. This is THEFT OF PROPERTY, so I was absolutely not going to calm down. My fiancé called his parents to hopefully get a photo of his passport to diffuse the situation. The older woman who was holding us hostage demanded to TAKE HIS PHONE and speak to his mom. She then grabbed it and walked all the way down the sidewalk, spinning around and giggling. It was one of the most bizarre things I had ever witnessed, and frankly, we believe she was intoxicated. Her coworkers looked incredibly embarrassed and wouldn't even make eye contact with us. She finally came back and we took the ID and phone back from her. She never once apologized for stealing our property, almost breaking it, and falsely accusing us of committing a crime. Not even an inkling of remorse. Just giggling. I told her how absolutely unprofessional and illegal everything she just did was. Luckily, we have legal resources that we will absolutely be exploring this week, because no patron deserves to be held hostage, have their property stolen, and not even receive an apology. Not only did RMU tarnish what was supposed to be one of the happiest nights of our lives, they lost out on thousands of dollars (that we spent elsewhere that night) from our party because their hostess had a major power trip. To make matters even worse, we had other folks join up with us later that night who also stopped by RMU and had equally unpleasant experiences. They all said that the same rude hostess was bending the ever loving life out of their IDs and being incredibly snarky.

I was moving into a new apartment and was furnishing it with furniture from thrift, ND and…read moreCraigslist. I found a lot of great pieces that needed a little TLC. I was in Ace wondering thru an aisle full of paints, stains, finishes...OMG! I was about to go back to my Cave and read and YouTube for a few days when Nate walked up and asked "What's your Project?" It went on from there. He was genuinely interested in my projects. He walked me through the processes, options, basics and pitfalls. He did a sample stick that I've used routinely in the last few months. Nate is knowledgeable and passionate about his work. I highly recommend him. He's a credit to Ace.

I was visiting Northstar, and my driver side windshield wiper broke. With a big storm coming in I…read morehad to fix it, and I didn't have the right tools, so I came to Mountain hardware. Nate came up with a creative makeshift solution that got me back on the road safely. Excellent customer service!