There are many things about this practice that I love. The staff is amazingly friendly and they are very digitized so everything is run very efficiently. I got Invisalign and I've been generally happy with my experience. I love the fact that they're also have flexible hours. I always have my appointments on Sundays.., what is my biggest dissatisfactions is their pricing? I went in for a cleaning the other day and had been emailed an estimate of what it would cost. I had a question for my dentist and she came in and spoke to me about the lineup of how we would approach treatment and I was charged for that an additional $12. I've been coming to her for two years and have spent a significant amount of money I cannot believe that she charged me for what amount to about a seven or eight minute discussion about what order to do our planned services in. Considering the amount of money I will have spent with her in total in the thousands I cannot believe she charged me for that ... I was absolutely horrified and due to that and also unrelatedly the fact that she is very far from my home I won't be continuing with her. read more

My experience with this practice wasn't great and I was let down. Especially because most of the reviews are positive, and now I have to look for another practice. Here was my full experience: I had a dental plan with them but waited until my insurance kicked in to book my crown prep appointment. Once I set up my appointment they changed what I was initially supposed to get done which wasn't agreed upon my last visit. They booked me in for 4pm and confirmed two days prior. I called in advance explaining that there was traffic and that I would be 5 mins late. They called me at 4.05pm asking where I was (which is completely fine) but I was still in traffic and would be there in about 10 minutes but if it was too late I could reschedule and turn back to go home. They assured me that it was ok to come anyway, and that they would only have time to do one filling: 1. Turned out that they planned to do two fillings, which I was not aware of. 2. Told me to come in but once I arrived told me my appointment was nearly over and they weren't going to see me 3. My initial treatment plan was to have a crown prep completed but for some reason unknown, they changed it to a filling without informing me why. 4. Upon arrival, they told me that I was 30 minutes late. (I arrived 10 mins late) I pulled up my confirmation email and message that showed 4pm. The woman at the desk was very demeaning and tried to locate the email to 'show me' the appointment was at 3.50pm. When she seen that it was at 4pm she proceeded to say 'oh. regardless you were late' - An egregiously disrespectful manner of addressing a customer. Again, I get that I was late but a practice should not put the blame on a customer for having their own times wrong, a lack of organisation, and telling me to come in and not letting me get work done. They should also be transparent about what their treatment plans entail and not change them without advising the customer. Vancouver isn't short of dentist, I would totally recommend avoiding this one, especially if you are looking for transparency and a positive customer experience. read more

I LOVE THIS OFFICE! It's clean, organized, and they really care about their patients. As a dentist myself it's important for me to send people I know to other doctors who I know will take care of them. I've come to know this office through Dr. Neda Rafati and I have to say her work is fantastic. I refer my friends, family, and patients who live in Vancouver to Dr. Rafati and they all have nothing but great things to say about her and the care she provides. She really takes her time with patients, her explanations and consults are very thorough, and her work is impeccable. She creates individualized treatment plans for each of her patients. She really cares about her patients and the work she does and it shows. She also has a lot of experience doing big cosmetic treatments and I trust her completely. I'm so happy I've found this office and have somewhere to send my friends/family/ and patients. read more

I came to Arbutus North Dental because my beloved dentist retired so I was looking for a new one, and I also had a painful filling that needed to be replaced. I am very torn about how to rate this dental clinic because parts of my experience were great, and others really were not. The good parts: This clinic has all the up-to-date diagnostic technology and the dentist I saw was very thorough in his examination of the issue I was having. I felt confident that he understood the problem and had all the tools he needed in order to resolve it. And resolve it he did. He was patient, understanding, and did his best to make my experience as stress-free and painless as possible. I liked him a lot, and was ready to start seeing him as my new dentist. The not-so-good parts: Altogether I think I had about five appointments in the course of three or four months there, and the clinic called me before the majority of these appointments to reschedule them. I find this very annoying because my time is valuable, and when I book an appointment, I clear my calendar to make room for it. To have to change it again, more often than not, was extremely inconvenient. This is a corporate dental clinic, which quickly becomes obvious when the upselling starts. After having my filling replaced, I went for a new client appointment. The dentist was going to recommend having at least 8 or 9 or my fillings replaced, and that I get invisalign because I have a small gap between two side teeth. This seemed excessive to me. I know all of those fillings don't need to be replaced, and I certainly don't need invisalign. I didn't actually end up hearing what the dentist was going to recommend to me, because they don't tell you when you go for your new patient appointment. You need to go back for another "consultation" to get the results of your new patient appointment. This was new to me. Since when can the dentist not tell me what he things then and there? Ironically, they called to reschedule the consultation (the afternoon beforehand) because the dentist I liked had left the clinic. That was the last straw for me. I am going back to a non-corporate dental clinic where I feel more valued as a patient. read more

I experienced tooth pain/sensitivity for over a year after a filling with Dr Short. After trying to adjust the bite for me once, she didn't return any further calls about ongoing sensitivity. Finally had to pay out of pocket to have someone re-do the entire filling. After all of this, the office refused to cover any of the cost. The office manager is nice, and gives decent lip service to trying to fix problems. But in the end, there was a disappointing lack of follow through. ****important tip- if you're calling to get something resolved, you must ask the receptionists to put a note on your file that you've called. Otherwise the office will just say there is no proof that you tried to make contact. read more

I recently joined this dental practice as a new patient. Everything was very easy and actually enjoyable! Being able to watch Netflix while having a cleaning done is a huge bonus, and it made the process go by very quickly. These guys are very thorough which I haven't experienced at this level before at a dentist. They take many many photos and xrays when you first join to make sure they know all of your history and specific needs. Very glad I was recommended to this business. Will be going again for sure :) read more

I used to really love going to this dentist! Dr. Neda and the hygienist team are phenomenal, especially because I hate going to the dentist!! The front desk and business team could definitely use customer service, business understanding, and emotional intelligence. Over the last three months I have had multiple issues with the back service team. No one got back to me for weeks after cancelling an appointment on their mobile app, and after having the same insurance provider for one year they had no idea when my insurance dollars would be used up. More investment and training needs to be given to the front desk, as they are the first point of contact to customers, and most of the receptionists are rude. read more

I've been extremely disappointed by Arbutus North Dental. For me, everything was fine at the clinic as a regular patient. Yet, when I suffered an extreme dental emergency, they did not make time to see me (despite several calls and conversations) and the emergency dentist did not answer or call me back. Several months later, I was called by a staff member to schedule my regular cleaning. When I explained that I didn't know if they were my regular dentist anymore, given that I was amidst getting dental work elsewhere due to the accident, I was informed that they had "dropped the ball on so many levels on my case," and that the head dentist would call me to discuss my situation and the best way to move forward. Nobody ever contacted me again. My recommendation would be to find a dentist that can be responsive in a time of need. read more

Of all the times for my tooth to crack, during a pandemic is NOT the time. Arbutus was one of the only dentist offices still open . Everyone who worked there was beyond helpful , very professional and got me into my appointment quickly and safely. Before you even got into the appointment safety measures were enforced. All paper work was done outside in your vehicle. Your temperature was taken also at your vehicle. Then you were outfitted with glasses, a mask and hand sanitizer before even entering the gorgeous office. I was wisked right into the dentist chair and seen almost instantly. The work was done so fast and so gently I was in and out in no time. She also gave me alot of information on my mouth and teeth and why certain things were happening to them while I was being worked ,on which I found very interesting. I am new to Vancouver , I definitely have found my new dentist office. The whole experience was actually pleasant. Who can say that about going to a dentist ?!! read more

I have been going here for many years and have always got the best treatment with the latest tech, it is a professional and friendly place...all my treatments have been painless, thanks to Dr. Karla and Cinthia ! Highly recommended read more

I have had huge fears in the past and fired my last dentist for many reasons. .A coworker recommended Dr. Lockhart and her team and i have never been happier with a dentist. I also have a hygenist who is so gentle i no longer need freezing for cleanings (yes, I was that bad) and perhaps most importantly if i have ever had an issue of any kind it is dealt with swiftly and professionally and politely. Too rare these days. Every person i have encountered from this practice has been friendly and made me feel very comfortable. I highly recommend this dental practice. read more

This place is fantastic. I know that sounds odd to say about a dental office, because, let's face it; Most people don't enjoy going. At least no one I know. I really really can't stand going. I don't like being poked at, and I don't like needles in my mouth, or feeling like I'm going to get lockjaw 'cause it's been hanging open for ages. That being said, when I come here, I know I'm going to be in good hands of lovely people, beginning to end. The gals at reception are efficient, friendly, really on the ball. I've had 2 dentist here; Dr. Lockhart, and, i can't recall the correct spelling of her last name, but most of them refer to her as Dr. Monika. They are both fantastic. I can't say that enough. They're both excellent at what they do, but they also genuinely care about their patients, and it shows, and they do everything to put you at ease. Everyone on their staff is like this. I'm not saying it was an enjoyable experience, but I've had the best experience I think it's possible to have every time. It's really nice to not have that "Ugghhh. I have to go to the dentist" feeling. Thanks everyone at Arbutus North Dental! I can't recommend them more highly. I don't recall what their exact hours are, but I think they close at 5pm, M-F, but I believe they're open 2 Saturdays a month but those book up very very quickly. By the way, they are moving in the first quarter of the new year, so if you happen to give them a try, make sure you know where you're going! read more

If you have extended health insurance be warned, this place is a "filling factory". They'll take you through their fancy office, with state of the art xrays and then tell you there are cavities in all your teeth. I was cavity free for five decades, moved to this dentist and suddenly I had many "cavities", actually just a few weaknesses in my teeth with no sensitivity and would be fine with regular flossing. I stupidly believed the dentist and staff at this place, only to discover the fillings given were extremely shallow, and according to three other dentists (two in another city) unnecessary. One tooth got shaved down to make room for one of the fillings and the filling wasn't placed correctly. I had to go back twice more to get that fixed, free of charge except of course for the time for the assistant. Steer clear, or just tell them you don't have insurance, submit your receipts to your insurance yourself and you'll likely get better care. read more

I have no problem with the service they gave me. I just don't like the receptionist who picked up my call today, she was a bit rude. I don't know her name, but I would write it down if I knew it. I understand she probably had a long day or had been picking up thousand calls, but didn't mean she should be rude at the customer, right? Moreover, she wasn't only cut my conversation when I was talking, but also she hung up on me at the end of our conversation right away. It was very abrupt. I have been coming to this dental since 2013. I like the service that they gave me, but today I couldn't tolerate it. Most of the receptionist are nice, perhaps today wasn't my lucky day. I'm considering to change the dental in the future, thanks rude lady, you made my day! read more

I really really wanted to like this place as I use to live at 3rd & Arbutus, so just a 5 minute walk to 4th, which made coming here very convenient. I had a initial cleaning/x-ray on my 1st visit and immediately they tried to up-sell me on extra services and procedures. Imagine taking going to dentist, but getting the feeling that you are at a auto dealership having your car serviced. Dr. Karla kicked off the conversation with "Let's build you a treatment plan" without the service starting, which means how can we charge you more. They recommend procedures that I did not need, and I was able to verify this as I went to two other dentists in Kits for a second and third opinion. Their main goal here is to drive up fees and services, without really any focus on patient well being or quality of your teeth. I would not recommend. read more

I get the feeling that dentists in Vancouver buy their Yelp reviews, so I'm not sure how useful this will be, but here I go. I booked an appointment here after seeing a good review in the Straight. They sent me to their offshoot clinic instead (can't remember what it's called). The feeling I got after filling out the intake form was that this place was heavily focused on sales of cosmetic procedures (there's a long "what don't you like about yourself" section). The head dentist happened to be there when I was paying, and we chatted at length. Between her and the dentist I saw for my appointment, it seemed like 60% of the conversation was them trying to sell me new work. The dentist I saw was not bad. I think he was a new dentist who was sort of being shadowed by a more experienced dentist. However, in terms of addressing the problems with my dental work, he treated the situation as if I'd just had the work done, even though I explained that the work had been done several years ago. That is to say, he ignored the fact that I know what this work is supposed to feel like and I know when something is wrong. He told me there was nothing wrong, and then proceeded to give me beginner instructions on how to care for it even though I've been caring for it for several years. Anyway, it wasn't a disaster, but that's my story. read more

Doctor Lockhart is hands down the best dentist I have ever had, she is warm, inviting, gentle and so friendly. Through Arbutus North Dental, I have had Invisalign as well as other work (fillings, whitening etc) and I have never had a bad experience. The office is clean, modern, classy, and they have a great area for kids with toys, TV, Wii , games, books etc so when I brought my 4 year old daughter for our back to back appointments she was able to play in the kids area while I had my work done. The staff has been more than accommodating when it comes to flexibility with appointment times frequently booking me in on evenings and weekends so I do not have to miss work, and even flexibility with payments, letting me pay in bi weekly portions (since I do not have insurance) and not charging me for smaller things to help me out which I appreciate so much. When they tell you the things you need done, I do not believe for one minute its in a 'money hungry' way. I believe they point out the things you could do to make your smile as close to perfect as it can be, and its up to you to say rather you want to move forward with it or not. If you are open with them, and say "look, I have a small budget, I can only do what is necessary" they will not push any other dental work on you, I know this from experience. When I first became a patient, I had a larger budget and more flexibility than I do now, so we went over everything I could potentially do to improve my smile/mouth health. Now, a few years later, I have much more on my plate and in addition no insurance, and as a result my dental budget is significantly smaller than it was before. I simply stated my concerns with Dr. Lockhart and she mapped out what was necessary right now and what could wait, and then in addition she allowed me to pay in payments, making sure I was able to get necessary work done now with out stressing about money. Amazing! I really cant praise this office enough, I will continue to recommend them, my daughter is now a patient, and I encourage you to give it a try if you want an awesome dentist who actually cares about their patients. read more

I had the great pleasure of going to this dentist yesterday, and let my tell you, they care a lot!!! It was my first visit in 6 years(I just recently learned benefits are much easier to use than I thought, and they direct bill!!!), and I knew it was going to be rough. I sat down with the dental hygienist(Alexandra), and in the nicest way possible, she let me know I'll need another hour of cleaning. I knew that was my fault, but they never made me feel idiotic or any hint of condescending tone. They showed me so much care, and we're so professional, answering my questions along the way. Unfortunately, due to my MIA status with dentists' I also had two fillings which had to be performed. My dentist(I know the CDA was Allie but I can't find information on the dentist' name. She was a younger woman, darker brown hair) took great attention to make sure that everything was properly done, and I even got to watch the real housewives on the TV. In total I spent 6 hours there, but man do my teeth feel brand new!! I am so excited to go back, and show off what I have learned. Anyone and everyone should go here, they are great!! read more

Dr. Neda Rafati was very positive and supportive. She offered some useful insight for my next appointment and different suggestions for X-rays and maintenance with specific issues I have been dealing with a long time. The hygienist Alex was amazing. She has the most gentle touch and I felt more relaxed after my visit then before I went in. I do not have dental insurance or any type of student discount and I found their pricing reasonable if not competitive with other dentists I have worked with in the past. read more

I have had disappointing experiences with dentists in the last 8 years in Vancouver. Not any more!! I have been for 2 regular cleaning/checkups with Dr. Flo and I am so happy. I no longer feel stressed out that something bad may happen (which it did with another dentist requiring me to straighten my teeth....). The front office staff, the wonderful hygienist Rachel, to the relaxing colour palette and decor. I love this place!! read more

These reviews are easily overridden by companies however I guess every 'genuine' review helps. I signed up with this dentist as it was conveniently close and looked nice and clean, everyone was nice and friendly- looking back now I understand why. I went in with a small concern which was swiftly overlooked and I was bombarded with a whole load of other issues and recommendations they wanted to pursue. $$$-of course! I have no interest in cosmetics only healthy teeth. However after being convinced I needed a few cosmetic restorations -I stupidly agreed. I now have way more than a small concern- I have infected unhealthy teeth and an empty bank account to go with it. The dentist are very young, and they have a really high turnover of dental assistants! Arbutus North Dental Care is all about the $$$$ no true concern for you or your smile. read more

I refer all my friends to Dr. Lockhart and the caring team at Arbutus North Dental. They have taken care of my oral health and beautiful smile since 2011. They always make me feel like part of the family. Book your appointment today and get ready to feel special! read more

I'm starting to think some dentists buy their Yelp reviews as well. I was looking for a good place to get my teeth realigned nothing huge just a small adjustment as I already had braces previously. My friend suggested Arbutus North for invisigline so I thought I would give them shot. My initial reaction was oh everyone here seems so nice and explained everything to me and made you feel comfortable. They even had TV's and such for you to watch as you were getting your dental work done. Since I wasn't pleased with my initial dentist I decided to switch everything to Arbutus North because they seemed nice. My initial reaction to them was great but don't let the friendlessness and small chat fool you. after being with them for several months I experienced a series of mess ups. When I get my dental work done they told me I needed to fill a cavity - my tooth never bothered me before but I figured the dentist would know best. After they filled me tooth it started to hurt, I went back and they told me now i need a crown on the same tooth they JUST did a cavity filing on. Again just to remind you before all this my tooth NEVER bothered me. Another instance they messed up my profile with someone else's profile and after informing them that it wasn't me on my next visit they forgot to correct it and my information was STILL mixed up with someone else's profile. ( I had to redo my x-rays ) And yet another instance I would make an appointment with them for a check up and the assistant thought she was putting braces on me. And yet ANOTHER appointment to check up on my invisigline and switch them for new ones they claimed to have forgotten my stuff at home and asked if I could re-book and come back again. It was just mistake after mistake, I m starting to question their professionalism and knowledge. NOT recommended. In fact I'm on the hunt for a new dentist. read more

I really did want to like this place because it was so close to my house and because they offered the student discount. But I have to say that I was very, very disappointed by the quality of the service I received. I went in to get my teeth cleaned and have my "new patient exam" (which costs a bunch of money and I think may just be a scam to milk patients for fees they know insurance will cover.) The cleaning was fine but the x-rays were super painful because they had left a new technician to do it by herself and she didn't know that they had a smaller teeth holder thing so she kept jamming this huge one into my mouth - then she would bump either her elbow of the arm of the x-ray machine into my face. It sounds trivial but it really hurt. She got the procedure wrong and it took forever. After a few of these, I told her that I had had x-rays taken before and it had never hurt my gums so mcuh! She said she would talk to someone about maybe findign a smaller teeth holder thing to put in my mouth and, of course, half an hour later, she did. When it came time to pay, it cost what they said it would cost and I was happy. They also said I had to come back in for some filings but that it was nothing major. They knew I was a student and did not ever give me an estimate of how much the filings would cost nor did they discuss my options given my insurance coverage. A thousand dollars later, they did not submit my form to my insurance.They also said I still owed them an additional $139 from my first visit. Arg! So, my advice is to avoid this place at all costs. If you insist on going, get estimates in writing and insist they stick to them. Don't go though. This place sucks. The staff speak in syrupy voices but treat you like crap. Also - after all those expensive fillings, my teeth hurt for a month! read more

Mavis the manager called to apologize for the staff behaviour and for them not to honour the quote. She continued to say they have frequent problems and staff meetings about these issue. She bagged me to take down my review and asked me to come back! Mavis did not do her homework or even bother to read the emails before calling me to ask to take this down. That alone just shows you what type of costumer service this place offers. read more

Attention to Everyone Seeking a New Dentist!! My just overall impression of this dental office was that the front desk was very helpful , kind and caring towards my concerns and questions. At my first arrival they had asked me to fill out a form that had quesitons about my dental history and personal information ( this was about 5 pages long - felt like I was writing a novel about myself) My appointment was at 2:30pm and it took me about 10-15 minutes to fill out my forms, once completed I had given it to the front desk lady in which she told me she will pass my forms to the dentist and they will be with me shortly. 15 minutes passed by and no one had attended to me , however the 2 front desks girls kept asking the ladies at the back when they were going to call me in which should initiative that they have not forgotten about me completely. Once in the dental chair I found the dentist to be nice and seemed like she cared but for myself it seemed to over drastic and fake not ginuwine. After having a "new patient exam" for one hour with the dentist I was seen by a hygenist right after for 1 hour. I found this rule of this office ridicolous in terms of having a new patient exam done first prior to a cleaning, they will not schedule you a cleaning unless otherwise having the new patient exam done first which by the way costs $177 The hygenist was really friendly, informative, and taught me as a patient alot about my own teeth that | didnt know, which I found this type of information should of been passed to me through the dentist. After both appointments were done, I came out to the front desk and the girls at the front were very pleasent, helpful in terms of payment and financing and had a smile on their face. I didnt feel forced to schedule any more appointments if i didnt want too and felt i was well informed in terms of costs for my next appointment if i did go ahead with the treatment. Only thing I found odd is all the girls at the front desk spoke using the same dialogue as if they were trained to speak a proper way seemed very robotic and unnatural. Overall experience with the staff was great but with the dentist was not. read more

THE BEST. Arbutus North is, in my 30+ years of seeing a dentist, the best I've ever experienced. Dr. Florence is very informative and provides detailed information and options on every procedure. Her staff from the front desk through to the hygienists in the back are all well trained and a pleasure to speak with (even through a dental dam). It sounds ridiculous to speak so positively about the dentist but I don't hate going in for check-ups and refer anyone I know to Arbutus North. They remember your name even after a 6 month hiatus and provide a better guest experience than any other business I know of in town...and this is a dental office. To top it off the work they do is top notch and done in minimal time. I'm headed there today and look forward to watching TV while wearing geriatric-style shades and a fluoride mouth guard. read more

My husband and I have gone to this clinic for 3 years and no issues until lately. They decided to bill him and my Blue Cross insurance for his last two visits. Thankfully I caught this error, as I don't think they would have, and they agreed they owed me $276. Well that was 2 months ago. Multiple phone calls later, and there still isn't a cheque in the mail. I'm beyond frustrated. What kind of shady office double bills for a service and then has the gall to not pay their client for 2 months?! Makes me really question the lack of organization of this clinic. My dentist there was alright, but there's no way I'm returning to such as unethical place. Keep your fingers crossed for me that I actually get my money back!! read more

Me and my family have been with Arbutus North Dental for a couple of years now until we decided it was time to go. At that time, my employer had a good insurance coverage and we did not mind the extra unnecessary work they did - and this includes the freezing of the teeth when it was being filled and the higher than usual cost of cleaning, We did question the necessity of freezing as it was both an extra cost and inconvenient when the procedure is done (you cannot eat or drink properly for a couple of hours) - but they continue to do it anyway. In those past few years, I had my not so nice chats with the front desk people - such as warning me that if I do not cancel within 24 hours, we will be charged and that I should provide them with changes in coverage before the start of the procedure, etc.. All these non-personal treatment after 2 full orthodontics for my children that lasted for 2 years (which was promised to be done in 1 year). If you are looking for some personal relationship with your dentist, this is not the place to be. They have different dentists that will work on you. I felt that all they see are dollar signs from their patients - as much $$ as they can squeeze out of your insurance coverage and the patient. read more