We ordered at 1pm. Food still hadn't showed up at 2:30. Food came about 10 minutes after calling…read moresaying they were remaking it. Still had missing items! Drinks were watered down and sandwiches were room temp. Said they would remake it and redeliver. It's been 2 1/2 hours and still nothing. Usually never have a problem at this location! At this point I'd rather have a refund.

As Jimmy John's is the only restaurant in Jacksonville, IL that delivers (Door Dash is too…read moreexpensive!), I often use them to deliver my lunch at work. However, today will probably be the last time. I made my order at 7:00 this morning. I requested delivery between 11:00 and 11:15 AM. I received my food at 11:44. Last week, it was the same thing, only that time, I had ordered online the night before requesting delivery at the same time. I got my lunch around 12:00 PM. I can understand it happening once, but twice in a row is two times too many. From now on, I will either bring my lunch, or I will leave work to get something at Casey's or Subway. Jacksonville, you need more delivery options that don't break the bank!!

When an employee loves their job so much that they stay after hours to knit and complain to other…read moreemployees who are on the clock, it creates a negative atmosphere. I understand McDonald's is a fast-food restaurant, so my expectations aren't very high. However, I am paying for a service, not to hear yelling in the kitchen or employees complaining about their jobs constantly, even when they are off the clock. This has been a very disappointing experience with cold food and unprofessional behavior. As a manager at a bar and grill, I strive to keep both my staff and myself professional at all times. I believe this location has a lot of room for improvement. McDonald's, please do better.

Anything but fast food, was stuck in drive thru for over 30 minutes. What's the point of ordering…read moreahead on the app if you either sit in line for a ridiculous amount of time or go in to pick up your food only to be ignored.

My order was wrong and I didn't notice it until I got home so I called and I spoke to a manager…read morenamed Hunter. He was polite, efficient and remade my food and it was delicious so thank you Hunter. I appreciate you and your kindness.

Great affordable food , spotlessly clean always and nice workers especially a wonderful hard worker…read morenamed" PAT", she is the best ! Thank you Pat for going out of your way to make sure everyone is taken care of . The manager Julie does a great job too ! The food is always good and hot and very affordable. You can get your moneys worth here. Thank you guys for great food and great service ,we appreciate you all !

Delicious food and great service don't let the outside change your mind. Clean friendly highly…read morerecommend

Walked and was seated immediately. The restaurant is full of locals. Everyone talking and seeming…read moreto be enjoying themselves. We received our drinks shortly after sitting and gave our food order. I asked for hash browns that were more white. My husband requested hash browns extra crispy with onions. I received scrapping of hash browns while he got a mixture of crispy and regular hash browns. Somewhat disappointing for me. Took awhile to get refill of decaf coffee. Got the end of pot. Thought it took so long because they were making a pot but no. The eggs were perfect and not burnt toast. If in the area again we would come back.

Don't listen to these chumps, it's a fine establishment, they just need to keep the red velvet cake…read morebatter shake on the menu.

Sonic's is my favorite fast food restaurant, I love the onion rings and nerd slushy, I wish they…read morewould keep the cake batter shakes on the menu all the time though because it comes and goes at random. One comment - I came here with my boyfriend and after we ordered and was waiting for our food we were talking about the song playing on the radio and making fun of it. The red button you use to order through was turned off and the screen just said "Your food is on its way" or something so it didn't look like they could hear us but after I made a negative comment about the music, they changed it. I don't know whether to be satisfied about that or not.

it's just every location gets worse and the person who answered the phone says they'll give me a…read morecredit? How is that gonna fix the fact that the person that ordered it now has 12 French fries as a meal Good job I'll take my money elsewhere moving forward as I don't think a simple lunch that costs 40 dollars should be messed up at all get it together it's just a disappointment

The place is consistently great, when you go to pick up your pizza, you can see back into the…read morekitchen and it's always clean and well-maintained. The food is always hot and delicious.

I stopped by Steak 'n' Shake for dinner with my husband. We were enjoying the food (which was…read morefreshly cooked and great as always) when a woman at another table complained about her food. The waitress helped the lady who continued, along whomever was eating with her, continued to complain about everything they could, including that the burgers were flat (had they even eaten here before?) In front of the staff. Loudly. Despite seeing her shoulders slump and the smile leave her face for a moment, she kindly gave the couple their check, asking if there was anything she could help them with. She wished them a good night without a response and still managed to check on us with a smile on her face.

I am lactose intolerant but I swear to you I will risk it all for a Steak 'n Shake Milkshake. To…read moredate I haven't had one better... that is all.

I ended up ordering 4 beef crunchy tacos with a summer punch and cherry fiz drinks to go. The wait…read morewas not long and the employees here are very nice. The dine in area was nice with plenty of tables that were clean. Overall this restaurant was pretty decent with no problems at all.

We got our order very fast, which unfortunately was because everything was sitting there at room…read moretemp. Nothing was even warm. We were starving and it was late so we ate it anyway but jeeez at least turn the heat lamps on or something. Gross.