In a phrase: "Eh, good enough." They got my order right, and my food tasted good. There were napkins and condiments and so forth. Good enough. But definitely not first-class or anything to recommend it. Every station was dirty (not filthy, but napkins were strewn, straws were in disarray). Trash cans needed emptying, tables had crumbs on them. There were only three people working, and while the inside wasn't busy, the drive-through was, so maybe they were too busy to clean. But I got what I wanted, so I'm happy. Nothing to deter, nothing to recommend. read more

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Service was good. Lady at the counter was very nice. Food, on the other hand, was horrible. Got the runs after eating it. Also fries weren't fresh. read more

This restaurant is not handicap accessible and idk how it passes codes inspection. The parking lot doesn't have a full access lane or a full size ramp. The bathroom doesn't have room for wheelchair and doesn't have appropriate ADA bars. For that reason we chose not to order and left. read more

Arby's - Fast Food Near Me - Salem, Virginia

Got Fresh Fries as requested and the roast beef was delicious and fresh. The dinning room was very clean and looked brand new. The service was excellent as well. read more

Very friendly staff and great deals. 4 roast beefs for $10? Forget about it! They are open pretty late and easy to find off the interstate read more

There customers are nice and great and they provide me great service Also Including in drive through they helped me and provided me with a great orer since i hadnt know what i wanted read more

On August 2, 2022, around 8:30 p.m. in a lovely Tuesday evening, we pulled up to their menu board to order some Sammie's and fries only to be told they were out of roast beef. That sent me into peals of laughter. The more I thought about the harder I laughed. It's like CVS being out of aspirin or a bank running out of money.... Where are the owners/managers of these establishments? Have they quit too? Doesn't ANYONE care about providing service in their respective industry anymore? Isn't it a shame that the pandemic has turned this world upside down in more ways than one? No only doesn't anyone want to work anymore, those who do are so lackadaisical about their jobs, they would be better off staying home. No one knows the meaning of hustle anymore. No one understands what customer service is. As long as they get their minimum wage of $15.00+ per hour and they can still browse their Facebook page on company time, all is good. And these are the leaders of tomorrow! God help us all. read more

Same problem that has previously been reported. Dining room closed still. Went through drive tru at 11:30am and was informed that they would not open until 11:45 or noon. Foolishly went back because I wanted to try new Burger. 5 cars in front of me and it took 15 minutes to get to ordering kiosk. They were delaying taking orders on purpose. When I arrived at order kiosk it took another 5 minutes for anyone to greet me and take order. Another 9 minutes to get to window to pay. Waited another 8 minutes to get food after paying. What is that 37 minutes?!! Burger was ok but an enormous amount of shredded lettuce that went everywhere. Also, ordered ice tea and arrived with three to four ice cubes. Not cold to say the least. Avoid this place unless you have all the time in the world!!! Really not worth the wait. Chick-fil-A is two blocks away and much faster choice with dining room open! I would rate it a zero and will not go back as I live local. read more

1) Restrooms were filthy. 2) Dining area: A. Carpet was dirty with food particles all around. B. Tables needed cleaning. I had to clean food crumbs off our table myself. 2 Self serve drink dispenser was totally out of every selection. We had to get the associate working the counter to fill our drink order from the drive through machine. 3 Food was good and served hot. Clean the place up and it would be a winner. read more

Bought 2 roast beef and two buffalo chicken sliders. Now my spouse and I are sick! 6/18 around 4:45pm. Never ever again! read more

Went by a couple of days ago. Received 2 cold sliders (straight from the freezer cold), a moldy bun on one of my sandwiches, burned fries, and a large Dr Pepper with no ice or it was a forgotten drink and the ice had melted. Never been so disappointed with a restaurant before. read more

I have been to the Arby's on West Main Street twice in the last 5 days. Neither visit has been that great. I was excited to see that the Pecan Chicken Salad Market sandwich was back, it is one of my favorite things on their menu. I am also loving the new Crinkle Fries. The first time the sandwich was put together with the pieces of bread not lining up top to bottom and the fries were good, but room temperature at best. Not that bad, I fixed the bread and the fries were good and crispy just not very warm. The second visit was not so good. I did go through the drive thru and the young lady taking the orders was nice and personable with a friendly voice. I ordered the Pecan Chicken Salad Market sandwich combo with the sandwich cut in half, ask to have it upsized to a medium, with crinkle fries and a Dr. Pepper with no ice. First issue, they would not cut the sandwich in half because of the nuts? This confused me but this is the 2nd year of Covid! I received a small curly fry and a small Dr. Pepper with no ice. I will give them props that the sandwich was put together correctly and I was only charged for a small combo. The curly fries were at best room temperature and their oil REALLY needs to be changed out. The fries had that acrid edge to them they get when the frying oil has been used too much! What really prompted me to do a review on Yelp was that when I went to Arby's survey site they would not take a survey for this location. I am not interested in doing a survey just to get a free sandwich or a sweepstakes entry and the chain should want people to give them feedback so they can make changes, either for the good or the bad comments, when necessary! I am sure no one from Arby's will ever see this review, but at least I got to leave one!!! read more

Had enough time while waiting in the drive through I was able to knit a sweater and file my taxes.

Poor customer service skills on the drive thru. Dining room closed. Out of most of what we ordered. Long wait. Wish I had gone elsewhere. This chain is normally my favorite. Assuming they are doing the best they can. read more

The restaurant wasn't busy but still took 15 mins. For our food. All the tables & floors were filthy. I had to personally clean my table as I also did for another customer. We as a family have visited this location for many years, & the AC still doesn't work I know for 2 years. If the owner doesn't care about her customers then why should we, as customers, bother to come in for food. As we have sat here eating there has been 4 families have walked out bc the employees never Acknowledged the customer. THAT'S JUST BAD BUSINESS!! While the employees are arguing & bitching back & forth. The manager hasn't even bothered to stop the complaining employees so people are leaving. I think corporate or the OWNERS need to come in & revamp the store. It's a insult for the employees that need a job to have to work in this kind of environment. LIKE I SAID BEFORE ITS JUST BAD BUSINESS!!!! read more

This restaurant served the highest quality Arby's I have had in years. Everything was fresh and delicious. We had a large order via the drive-thru and it was perfect along with friendly and professional customer service. So rare to find these days that it really stands out when you see it. Thank you! read more

Says it opens at 10. I pulled up at 10;45, had to call. He said today they aren't opening until 11. Oh well, looks like just dodged some good poisoning according to the recent reviews. read more

We chose this restaurant due to the large parking lok and ability to walk the dog in the area. Food was typical for Arby''s fast food. Nothing remarkable. read more

Welcome to Arby's can I take your order? Yes I would like a number 10, large sized, with Sierra Mist and curly fries. Would you like that as a combo? Um, yes, that's why I ordered a number 10. Would you like curly fries with that? Yes I would like a number 10, large sized, with Sierra Mist and curly fries. What would you like to drink? Yes I would like a number 10, large sized, with Sierra Mist and curly fries. Large size? Are you serious? Is this really happening to me? You either have a microphone that is malfunctioning, or you need to shut your mouth, pay attention and let me finish what I'm trying to say and actually listen. And then I had to ask for my drink before pulling away from the window. read more

Normally the customer service at Arby's is really decent. However, this specific location has the worst customer service of any fast food in the Roanoke area. It took 10 minutes to get a chicken salad sandwich in the drive-through, and when I asked for horsey sauce and Arby sauce as I was getting ready to pull away, the drive-through attendant literally threw the sauce packets at me. Horrible. read more

Large sign "Dining Room Open" but that's not true. Small sign on door says due to staffing, dinning room is not open. You can't have it both ways!! False advertising at its finest!! read more

I ordered the chicken cordon blue meal with curly fries and a chocolate milkshake. The sandwich was hot and delicious. It looked like one of the pics in an ad. Amazing! The cashier asked if I wanted chocolate drizzle on make shake. What, huh really?! Of course! That added touch just topped it off. I ordered wayyyy too much food. But every attempt at a bite was delightful. read more

I called this (Salem) Arby's location at 10:08pm tonight (Sunday, March 22, 2020) to inquire their hours of operation. They informed me that the drive-thru would be open until 11pm. When I arrived to the area at 10:52, all of the lights outside were off and nobody was answering at the outside order spot. I drove to the drive-thru window. There were two people inside, cleaning. The registers had been cleared already and the empty drawers were open. An employee came to the window after I had honked my horn. She was very rude and told me they close at 11. I showed her the clock on my phone and pointed to the store's clock on the wall behind her and told her it wasn't 11 yet, and that I had called ahead to make sure they would be open. She was still really rude telling me "it is 11:05 on our clock." I once again pointed to the clock in the store and told her that the store clock confirmed it was 10:55. I asked to speak to the manager, in which she identified herself as the (assistant) manager. She then proceeded to slam the window shut. My friend and I left and drove to a store down the street. I called back to Arby's at 11:02pm. A male employee answered the phone. I asked him if he could provide me with the phone number for the corporate office. He obliged with no complaints. I then asked him if I could have the name of the assistant manager working with him right now. He hesitated, I heard whispering.. Then he got back to the phone and told me "we're not allowed to give out that information." I specified to him that I had just been through the drive-thru and wanted corporate's phone number to discuss her actions and behavior and that I needed her name as well. I told him that if he didn't provide me her name, that it would be looked into by corporate as to who was working at the time and they would be able to find out who it was either way. He got really quiet again, then he said very quietly "Her name is Crystal." I thanked him for the information, then we disconnected. I had not eaten all day. I am pregnant and was starting to feel sick. All I wanted was some hot food. Most food places have closed down due to the the coronavirus pandemic currently happening in the world. The only other place open for hot food was Sheetz (which their Philly cheese steak was better than anything Arby's could've made). Needless to say, since the assistant manager- Crystal- was so rude and unprofessional, and decided to create her own closing hours apart from the store's actual operating hours, we will no longer be back. I also plan to call the corporate office. read more

It's your average fast food. We stopped in on our way home from vacation. The place was clean and organized. The cashier and assistant manager didn't know what ingredients went on each menu item. That was dissapoiting, but not the end of the world. The food came out fast, and was hot. Overall, good experience! read more

great food! only thing bad was the milkshake machine was broke! great service as well!

Nicholas is hands down the kindest, most helpful food service employee that I have ever encountered. I needed 20 ham sliders for a funeral, and he volunteered to let me borrow their serving tray and made sure everything was just right when I picked them up. He also expressed his sympathy several times, and he was so sincere. Of course the sliders were excellent, but that's not why I'm writing a review. Nicholas is not just a great spokesperson and employee for Arby's, he's also an amazing young man. I hope he's getting a paycheck equal to the value he brings to your business! read more

The manager, Wayne Ross, was extremely nice and very helpful. He could answer questions about the menu very quickly and with ease. We had a family pack coupon and we thought that it had come with a couple drinks, however, it didn't. Mr. Ross kindly gave us two drink on the house and insisted on us taking them, he wouldn't take them back. By far the best service I've ever had. read more

Totally adequate for fast food. The place is clean and organized, and the food is about as edible as any other Arby's.