1. Arc Energy Systems

    1. Arc Energy Systems

    0

    Charlotte, NC

    Arc Energy Systems

    5.0 (7 reviews)
    Closed 9:00 am - 6:00 pm

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    3 years ago

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    2 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    Home Genius Exteriors

    Home Genius Exteriors

    (11 reviews)

    Starmount

    Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

    We hired Home Genius to replace our siding and windows. While the quality of the finished work was…read moreok, the overall experience getting to that point was extremely frustrating. Our project began the week of June 8. We were initially told the siding would take about a week to complete and that the windows would be installed in one day once they arrived. Unfortunately, that timeline was never met. Shortly after the siding project started, we were told the crew had run out of materials. From there, the project was delayed multiple times. The windows arrived, and I took time off work for the scheduled installation and then received a call the night before saying the crew wouldn't be coming. We were given several new installation dates, but each one came and went without anyone showing up. Throughout the process, communication was disappointing. We often had to repeatedly call for updates, many calls went unanswered or to voicemail, and we were frequently given conflicting information. It felt like we had to chase someone down just to find out what was happening with our own project. Due to the conflicting information given, they agreed to put siding at the top of the front porch, however they did not. I have holes in the walls in the inside of my home where they put the nails in the siding, when I brought this to their attention, they said there was nothing they could do about it, that that was a common issue. Before I agreed to go with this company I was told they had insurance for any issues they caused but was then told the holes in the walls were something they would not fix. In the end, Home Genius did complete the siding and window installation almost 2 months later. However, the weeks of delays, missed commitments, lack of communication, and the inconvenience of having an unfinished home, made what should have been an exciting home improvement project far more stressful than it needed to be. I would not recommend this company to do any siding or window work based on my experience. Update to previous review I came home this morning to my siding falling off of my home. I have reached out to several people including the project manager, the sales rep, the project managers manager and the 800 number to let them know. I am highly disappointed, it has not been 30 days since the project was complete, and my siding is coming down.

    Joyce Windows, Sunrooms & Baths

    Joyce Windows, Sunrooms & Baths

    (6 reviews)

    Starmount

    First question I asked when they called was whether they service my location in Western NC on top…read moreof a mountain. They put me on hold and then confirmed they absolutely service this area. They even called two days prior to appointment to confirm the visit. I scheduled my day around this appointment, including traveling from out of town to meet them, and they called 1.5 hours before the appointment time to say they would not be coming due to the distance. So, even if they confirm everything with you, don't count on them doing what they say they will do.

    My experience with Joyce was subpar to say the least. The salesman came out and did the quote and…read moredidn't even know of the finance offers the company had. That should have been our first sign to go elsewhere. When they did come everything was blue! The frame and all. we just said we wanted a blue door. We even had a conversation with the salesman about painting the door a different color. The frame and everything was supposed to be white and only a blue door Our fault for not checking the salesmans paperwork. The guys who installed it were friendly enough and went and got white molding so it matched the inside of our house however they put a hole in the wall and when they went to caulk it it was awful. my cat could have done a better job. I called the supervisor (Dennis) before they left and said this was unacceptable. He showed up at our house within the hour and said he would come back next week and fix it but we needed to sign the papers for the finance company. Sketchy. We did not sign as the paperwork said only sign when satisfied. The supervisor came back the following week and did fix the caulk but the screen door is crooked. you ca. even see light coming through so I text him (to have it in writing) and showed him a picture the whole point of the screen door is so you can have it open but now ants and bugs can get in. Thats was Sept 29. I heard back from him two weeks later saying everyone was sick and asked if we could fix it. I said no it's crooked. Have not heard a single word since. For $14,000 I would expect a door that is on properly and communication from the company. To say the least we will be going with another company for the windows.

    Storm Guard Roofing of Charlotte

    Storm Guard Roofing of Charlotte

    (6 reviews)

    Starmount

    These guys are very friendly and professional. I made a…read morecall on the morning for potential roof leaking this morning. They show up right in the noon. Although they cannot find any issue in the roof, they give me detail instructions on the leaking point, which is the vent pipe, without charging me anything. I would call them again when I have new roof requirement.

    Wanted to pass along a recommendation/endorsement for Chris Munro and the team at Storm Guard…read more A crazy storm came through at the end of June, a couple weeks after putting my house on the market. Crazy concept - buyers actually want a roof in good condition!!! I messaged Chris on Sunday evening and he and his team were checking out my roof on Monday morning. They did a great job of walking me through next steps and setting my expectations. Due to the storm wreaking havoc across multiple residences, my insurance company didn't have an available adjuster and asked that Chris and his team take detailed photos and document the work they were proposing. Storm Guard's write up and estimate was so thorough that the 7-10 day review process was complete in 2 days - with approval for a new roof given!! Chris and the Storm Guard team have been so patient and super responsive with all of my questions. Working through this in midst of trying to sell a house has made me extra neurotic, but they've been amazing partners to work with. Hopefully you won't have to ever need them, but rest easy knowing that Chris and the Storm Guard team are in your corner! Contact details are below: Chris Munro O: 980-237-9904 C: 704-651-2323 cmunro@stormguardrc.com

    Arc Energy Systems - windowsinstallation - Updated September 2026

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