This company is the worst. A year and a half ago this company was assigned to fix some electrical issues that took out my power post-Harvey. He no called-no showed once and called to reschedule twice (both times when he called to reschedule his appointment window was about to end). He finally showed up five days after the initial service appointment. This was on Friday afternoon of Labor Day weekend. He completed the work after five, so the City of Austin could not restore power till the following Tuesday. To be clear, power went out Saturday night, initial service request is Monday, he actually shows up Friday and power is not restored till the following Tuesday. I had another electrical issue this weekend. My home warranty company scheduled Arc Fault again. And again, Cody called near the end of his appointment window to say he needed to reschedule. This time I decided I didn't want to deal with the hassle of this guy and just called my home warranty company to ask if they could provide a professional electrician instead of this guy. I would recommend the same to anyone else. read more

Looks like I'm not the only one that had the same experience. Home warranty company assigned him as a contractor, I spoke with him and we arranged an appointment. The day came and it was a no-show... Called him and he said he was sorry, we re-scheduled and then got the second no-show. Wasted a lot of my time! read more

Cody came out and trouble shooted what I had asked for, from my apartment management office. He was quick and efficient and found the problem and fixed it. He even fixed my doorbell, which I had not asked for originally! I recommend Cody and will call again, outside of the management company in the future. Five stars. Out of five. read more

Cody is easily among the worst contractors I've ever worked with. Unfortunately, there is no zero stars option. Showed up with a bad attitude, as if he was doing me a favor by showing up. Walked in like he owned the place and trampled right through my vegetable garden. Immediately tried to pull a fast one to try and double up on the home warranty fee, and only came to his senses when I told him to pack up and get out. Diagnosed the problem... supposedly that is... and said that he needs to submit the evidence to the home warranty company to get approval. Two weeks pass - nothing. Called Cody, he says he's waiting on the home warranty company to respond. Called home warranty company, turns out he didn't submit anything and just sat on his hands for two weeks. Called Cody again, he got defensive, gave a bunch of excuses (including his favorite, "communications breakdown"). I gave him time to get things back on track and he of course did nothing. I then asked the home warranty company to remove him from the project. What an absolute joke. Arc Fault Electrical does not deserve to be in business. Stay far away! read more

3 different times Cody scheduled an appointment with us only to not show then reschedule again, and all 3 times has a different excuse about why he couldn't make it. Very unprofessional and unreliable read more

We were referred to Cody through our home warranty company. After he diagnosed the problem I told him I wanted to move forward with the correct repair regardless of if it was covered as we had NO AC or REFRIGERATION. READ EMERGENCY. Days later I am being told gibberish about how they had to wait to see if the warranty would cover it and his partner taking two days off this week so he can't start the job till for three more days leaving us a week without power. He doesn't seem to understand why "My buddy is taking two days off later this week" when we asked him to move forward last Friday is not considered decent customer service to me. Don't waste your time. Now we have to seat over with a new electrician because he is not equipped to handle the job we hired him for last week. read more

Same tactics. No call back during 48 hours of opening the claim. I opened the claim on Monday 12th. I called him up on Wednesday 15th. He said he will come next Thursday and will call me next Wednesday in advance. Nobody's called next Wednesday. Nobody answered this Thursday. So here i am 10 days after opening claim, no service and no hope of such. I would not use his services if he paid me. read more

If you happen to be going through a home warranty company, and bothered to check this review (probably because it's been an unreasonable amount of time and you have not been able to speak to anyone), call your warranty company and request that they stop using this company. Just scroll through the rest of the reviews if you need further evidence. I have actually paid the service fee to this company twice, and they have so far not fixed anything. They put me off for weeks, left the one time they showed up without finishing the job, then put me off for weeks again until my warranty company just assumed it was cool. Who knows what the warranty company paid for the unfinished work. A year later, I manage to get a few days to sit around and wait for electricians to show up and finally fix my outlets and switches (at this point, I could probably go on Youtube and figure it out myself, but I paid for my f***ing warranty, so I shouldn't have to), and unfortunately, I find out my warranty company has contracted the same fools. I called them repeatedly for days. Voicemail is full, no answer, over and over. I finally get somebody and he says he is driving and doesn't believe he got the service request from weeks ago, but he's going to check on it as soon as he can and call me back. So a few hours later, when he hasn't replied, I called my warranty company again to explain the situation and request someone else. First, they had to double check with him...somehow, he's still driving and still planning to "check" on the service call when he gets wherever he's going. The one time a guy showed up after ridiculous hand-holding and shepherding, he was very nice, but, nothing got accomplished. The owner obviously DOES NOT CARE or this would not be continuing and the negative reviews would not be unanswered. I'm a business owner. A negative review on Yelp or other site kills me. These people DO NOT CARE and do not deserve your business. read more

I have Fidelity Home Warranty and Cody's was the company that they sent for my claim. After reading his reviews I was a little hesitant. But, he called me immediately to schedule an appointment. I actually called him back on Easter Sunday, and was surprised that he answered on a holiday. He came to my home as promised and took care of the problem immediately. I found him to be very professional, and not at all what some "Yelpers" had put. Go ahead and give him a call. But if you have a warranty company - and the company doesn't cover certain things, you cannot blame Cody. He left me with my dining room light working once again. Thanks Cody! read more

Cody at ARC Fault gave me the worst customer service experience of my year. His poor planning and lack of communication skills wasted my time and cost me a half day of work. 1) He didn't even respond to the home warranty claim that contracted him as my vendor. He said the email went to his spam folder. I had to call him multiple times just to get an appointment on the books. 2) He gave me a window of 12-3pm, and he agreed to call me when he was prepared to come to the job. I waited till 2:30, and eventually called him. He told me he forgot he had a chiropractor appointment that morning, and that he had received another call and was headed to Cedar Park. He never called me about changing the schedule, I had to call him, and he STILL went to another job first. 3) Over two hours later (4:45pm), I received a call from Cody telling me that he was wrapping up with his other job. This is two hours AFTER our original timetable. I informed him that I took an afternoon off of work in order to make this appointment, and I asked if he'd still be able to work on my broken porch light after the sun went down, since that seemed to be the only way the service call was gonna happen now. He asked me multiple questions about a light fixture, even after I explained that the issue was not a fixture, but a light bulb socket- a piece of hardware wired directly to the house. He then became agitated, raised his voice and spoke over me on the phone, at which point I told him the claim was cancelled and that I'd report him to my home warranty company and plaster his name all over the internet. 4) While I was filing a complaint with Home Warranty America, Cody called them. The customer service agent kept me on the line, then told me that Cody told them he called me at 1:30 (an outright lie.) Home Warranty America informed me that ARC Fault would no longer receive work orders from their company. Cody was extremely unpleasant to deal with. This is my first Yelp reviews, and it's in the hope that I can help you to avoid dealing with this guy. read more

I had a similar experience that Lauren had. Cody came about as the service tech assigned by my home warranty company. After an automated appointment schedule, I called to confirm verbally and establish the date/time. I called him on the day and he was completely lost and could not even find the work order. He said he will come tomorrow morning. Tomorrow comes, no call, no show, no response to my voice mails. Never calls back. I call him again and he is again as lost as he can be. I figure I am glad he did not actually come at this point, so I can find someone who can reliably fix this issue. read more

Waited over 48 hrs for him to call and schedule my appt from my home warranty. He NEVER called. I called him to get him scheduled and he put me off to discuss with my home warranty. Never called me back. So I called again and he totally forgot what my issues were. Finally scheduled me for the next day. There were some issues and parts that needed to be approved and ordered through my home warranty. After 2 weeks and him telling both me and the home warranty 5 times he was turning in the report, he NEVER DID! I have texts with him telling me the report was and approved, but 1st American NEVER GOT IT!! What a crappy way to do business. I hope first American removes him from their contractor list and I would never use or recommend some with such a lack of follow up and customer service. Seems like a nice guy, but I don't have time to waste and I hate getting the run around. read more

I scheduled 4 home warranty repairs at the same time. The other 3? Still waiting. Cody came out on time...early actually, diagnosed and fixed the problem. Done. No more appointments..No phone tag with annoying receptionists. read more

My home warranty company assigned Arc Fault Electrical when I submitted a claim. I called Arc Fault and left a message that evening. Two days later (they told me contractors are supposed to contact you within 48 hours of you submitting the claim) I still had not heard from him so I called again and left a message. No response. The next day I called First American Home Buyer Warranty and they put me on hold and called. Cody answered for them and told them he never got the work order. They submitted it to him again and he told them he would call me that evening or in the morning. After 10am the next morning (a Friday) when I had not heard from him I called him again. This time he answered and told me he would need me to call the home warranty company and get a work order number in order for him to do it but that he could come out Monday around 12. I worked Monday but told him that was okay and I would take off work to meet him. I just asked that he text me 30 minutes before he arrived so I could leave work to meet him. At 1130am on Monday I text him to ask if 12 was still good. He called and said it might be closer to 1. At 120pm I had not heard from him and text him asking when he would be there. His response was "Yes ma'am. I'll be on my way shortly." He said he was baout 30 minutes out, maybe less. I left work with enough time to meet him at home. at 1:54pm he text me with "Are you still goin gto be around or do we need to reschedule?". I was at my house waiting since he told me he was 30 minutes away at 1:20! I asked if he was still coming and he called and said yes but that he was about 30 minutes away. At this point it was cutting it close because I had to leave at 230pm to get my daugther from school! He never showed. He told me he could come Friday after 130pm. Friday morning I text him to confirm and asked that he let me know when he has a better idea of the exact time. Crickets. 230pm when I haven't heard from him I text to ask if he's coming today. He said yes and that he is finishing up a job in Pflugerville. He said he would be there between 3-4 and that his schedule got "dramatically changed" this morning. Well...a heads up would have been nice. If he knew that morning, he should have let me know! He said "Sorry for such late notice but some things I just can't control".At 340pm I got a text that says he had to rearrange things again because of an outage issue and might be able to make it by 5. At 345 he text with "I will let you know as soon as I know something".....I never heard from him again. When I saw his other yelp reviews I just had to add my story. STAY AWAY. Cody is not a good business man and doesn't' care about wasting your time. At first I just thought that he was crazy busy and didn't have anyone working for him so his schedule was over booked...but if that's the case, stop taking more work or hire someone else. The lack of respect for my time and me taking off work (HE KNEW I was having to leave work to meet him) is ridiculous. I missed out on hours at work AND dealt with the electrical issues for a week waiting around on him. The second person the warranty company sent out was AWESOME. He came the next day and called an hour before he got there. I will be going to leave him a positive yelp review. Moral of the story: DON'T use ARC FAULT ELECTRICAL. Sorry for the long winded review but I think seeing just how many times he left us hanging is important. read more

We have used ARC Fault Electrical Services on 3 occasions and we could not have been more pleased with the quality of service and the communication leading up to the appointment. Very professional staff and I highly recommend using these guys the next time you need electrical contractor services. Very affordable prices too! read more

I was referred to Cody through my home warranty company after losing power a couple of times. I put in the claim and that night, lost power and couldn't get it back on. I called first thing in the morning and he agreed to fit me in that day, arrived by noon, and fixed the issue. Nice guy...not the most complicated repair so can't speak to bigger issues than mine but he does good work as far as I can tell! read more

I used this electrical company from a friends recommendation and they were polite and extremely professional not to mention they did a fantastic job at a very reasonable price. I don't usually give a 5 star to any business, but had to on this one. I highly recommend them. read more

Cody was great! He came out even on a day when he was very busy and had to squeeze us in. He quickly diagnosed our electrical problems and fixed them. He also was very polite, professional, and helpful. read more

I called Cody after I found information about Arc on the Internet. I explained that I needed to have disconnects installed on 2 electric water heaters that I had just had replaced, to comply with Austin code. He said he could do it in a couple of days. When I didn't hear from him I called him back and he asked what amp switches were needed and I told him they were on 30 amp breakers, if that helped. He said it helped and he would pick up the needed parts. That is the last I heard from Cody or anyone at Arc. I have since contacted M. Electric, scheduled an appointment and they arrived on time and completed the work in a very professional manner. read more

The home warranty company referred this company when a light fixture wire went wonky. The electrician came out late on a Friday night and fixed my electrical problem. Nice guy. read more

Waited 24 hrs+ for Arc/Cody to schedule appt to fix electrical issue via Select Home Warranty, but, when Arc didn't call, I googled him and found majority one-star (*) ratings due to Cody's NO-SHOW history. Called Select to request another contractor, but, no one was available for 2 weeks(?), so, I called Arc to schedule appt. which Cody set for Friday, 1:00-2:30p with him promising to give me a call if time, etc. changed. When he did not show or call by 4:00p, I called Select Warranty to contact Cody when he informed them (not me) that he would not be able to get to my job that day and did not work on Saturday! In spite of asking Select to assign my job to a different contractor, they again re-assigned Arc even after I told them I did not want to waste any more time waiting for Arc. So, Select Warranty is equally responsible for my issue still being in limbo since they seem to contract with companies that have little to no work ethics or concern about the well being of the customer!!! read more