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    Recommended Reviews - ARC

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    3 years ago

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    FLATS Film Lab - FLATS Classes

    FLATS Film Lab

    (12 reviews)

    Montrose

    Flats Film Lab has been my go to place to get my film developed for the past 3 years. They have an…read moreeasy peasy process: 1) Fill out a form at their 24 hour access drop off box. They have other locations, but hours vary, 2) Pay online at flatsfilm.com or scan the QR code on the form, 3) Send your roll off on its way! They will send a confirmation email once they receive your roll and have a 7-9 business day turnaround for up to 4 rolls. And usually they're quicker than that! They will send your scans to download via email in a convenient link. The quality is great and the prices are reasonable. Honorable mentions - they hold classes, have a community darkroom, and host fun art exhibits. I LOVE FLATS!!

    I had a very disappointing experience here. When we arrived, we rang the bell for assistance and…read morehad to wait for awhile before anyone came to help us. This was our first time developing film, so we weren't familiar with the process or the different scan options. We were excited to try it and asked a couple of questions to better understand. I apologized and mentioned that it was our first time, and her response was, "Well, there's a lot of information out there," while pointing outside toward the drop-off box. This came across as dismissive rather than helpful, especially as first-time customers who were genuinely trying to learn. After my friend completed her transaction, we left the store feeling frustrated. As I was walking out through the exit doors, I made a comment to my friend saying "f that b" out of frustration that was likely still within hearing distance (even though that wasn't my intent). The employee then came outside, approached my car, and confronted us. During the confrontation, she mentioned that she had been dealing with customers like that all week. She was the one who denied continuing with our transaction and insisted on issuing a refund. I explained why I was frustrated and agreed to the refund, but she continued arguing even after we had accepted it. As first-time customers, we were hoping for patience and basic customer service. Instead, the interaction felt unwelcoming and escalated unnecessarily. I hope management can address this and ensure customers--especially beginners--are treated with respect and professionalism.

    ARC - copyshops - Updated May 2026

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