Try to arrange a ride this morning...this lady by the name of Angelica was super rude...terrible phone manner...shame on her...just hang up when she picks up the call...what a loser!!!! read more

Not only is the Arcadia Transit fixed route system the most unreliable bus system ever invented, but this company has the most horrific customer service I have ever seen. RIDERS BEWEAR!!! Let me break it down for you: 1.) Like most other transportation systems, you have to deal with the late buses, or, on rare occasions, one that doesn't show. However, this system takes it up a notch. If it doesn't show and you decide to politely ask the next driver why it did not show, all they give is attitude. And then say something like, "maybe that person didn't show up for work today." This very thing happened to me about a month ago, and when I asked why they didn't have a cover for that person, the driver just said that the company doesn't do that. So basically if someone doesn't show up for their shift you get screwed and the company doesn't care. 2.) If there is ever construction going on along any of the routes, don't count on being picked up at all. And if you do manage to wave down a bus you'll get nothing but attitude. So much so that they make you feel like you've done something wrong. Furthermore, It is common courtesy for any bus service to plan, map out and notify the public about any temporary changes. A.T. doesn't even do that. They tell no one, and they just send their drivers out and make them find their own way around. 3.) to make matters worse, if you call to complain or ask questions over the phone, you are greeted with the same horse turd attitude given by the drivers. That is if you can find a working number. Sure the website gives you a number to call, but it brings you to another company all together. They have the managers number on there but she never answers the phone. If you really wanna get through you gotta call the number on the side of the bus. This morning for example, I was at the bus stop at exactly 7:35am waiting for the bus that is suppose to come at 7:45. IT NEVER SHOWED UP!!! So I called the only number that works to ask where it was. After putting me on hold the guy over the phone, some jerk named Ariel, told me that he spoke with the driver and the driver claimed to have passed by that stop already at exactly 7:45. I told Ariel that no bus came by here. Then, in a tone that sounded like he thought I was lying, he tells me this: "Well he had to have come by because that stop marks the beginning of his shift. Pissed off, I yelled at him and hung up. Later around 5pm I was trying to get home and the bus, which comes at 5:14, just speeds passed me without picking me up. AGAIN I called, and spoke with some guy named Brian. After being on hold yet again, became back and confirmed that there was nothing he could do the bus already passed. I demanded that the driver turn around and pick me up (his fault after all), but they refused. The. He just said your best option was to wait until the next bus that was to come in an hour. HELL NO. Not in 95 degree weather!!! 4.) Finally, as if that wasn't the straw that broke the camels back. They don't a crap about their customers. Not one little bit. My family and I were going out one Saturday morning a few weeks ago. We got at the bus stop at 9am it was suppose to pass around 9:20 ish but it never showed. The only bus that was in sight was a dial a ride bus. So we waited for the next one. When it came, around 10am the driver said that she was going on break and couldn't possible take us to our destination. We tried to reason with her but wouldn't budge. She told us that the next bus will for sure be able to take us. So again we waited. At around 10:20am a third bus came but this driver claimed he was going back to the station because it was the end of his route. And after giving us attitude (making us feel like worthless trash) he told us we would have to wait for the next one. After he left, and about 10 minutes of trying to call, we finally reached a customer service member where she checked into it and said that she would send on out to us in a few minutes, and guess what, no bus came. I called avian, and got the same girl and she said that there won't be one coming until after 11:30am and that we had to wait. I asked what about the bus you said was going to be there for us. She claimed she never said that. To throw more salt onto the fire, the girl wouldn't let me explain the situation. She kept cutting me off. By this time it was after 11 we had been out it 90 something degree heat and we had gotten nowhere. My girl has sever asthma, I'm prone to heat stroke. We can't Handel being out in this heat. Do they care though? NO!!! So long story short we didn't get to go anywhere and just went on home. So if you ever are considering taking this particular mode of transportation think twice. Do you want to go through the same hell me and others on this yelp page have had to go through? I'll leave it up to you. read more

Completely unreliable!!! It doesn't show up on occasion or some drivers don't stop at the scheduled stops. Also, be careful when you get on the van to announce your stop to the driver or they wont stop and you wind up going around in a long circle around the City. read more

The attitude of the operators are always bad, especially the ladies. They just hung up after saying "OK" and the tone again is bad. I feel like "did I do something bad?" There is one time they didn't book it for my child pick up from school, make my child so worried. When I called to check about the booking, the operator asked who booked for me, I said I don't know because they usually hang up after saying "OK". They don't understand how a parent feel if their child does not have pick up. Their drivers are friendly though. Please think about giving a confirmation number or saying their names at the end. read more

They've been great with scheduling for pick ups @ times when either my car was down or I didn't have a car. They are relatively punctual. I love this service and it's helped me out a lot read more

Very rude lady or ladies answer the phone. Supervisors never replies my phone message and email. The system for picking up children from school to home is very bad, non-sense, and unfair. The school doesn't care about it. Very bad service. My child says the drivers are mean and inside of the bus is loud and crazy with usual kids. read more

Best car service I have ever used !!!! They pick up my uncle on time everyday for the last few months. Very nice and friendly drivers :) wonderful experience read more

I want to give a shoutout to one of their drivers. Thank you so much for making this short ride fun. I usually don't converse with the drivers, but he was so friendly and easy to talk to. This made my day! The operator who took my call was also very nice. I have had unpleasant experiences before with scheduling but this time, I gotta say I was pretty satisfied with the whole thing. read more

One of the longest-standing and most efficient and economical means of public transportation in Arcadia, used by school children, retired people and everyone in between. read more

it is Christmas Eve and we were left stranded and not picked up! My brother is developmentally disabled and in a wheelchair not transferable and NEEDS the transit for transportation.We missed Christmas Mass because the girl who took the reservation last week did not enter it...It is a big ordeal getting him ready to go out.. up with the lift and dressed..He looks so froward to Christmas Mass..I was on the phone with her for a while arriving at the times...it was confirmed...and we are standing on the street ready for church and NO SHOW. They were of no help on the phone...could not get anyone to come pick us up and my brother is devastated. This is the third time something like this has happened...and I have never complained before because we are dependent on this transportation for him. I hope the employees of this transit also owned by Access transportation never end up disabled, wheel chair bound and dependent on people like they are now...it is a difficult life.Or, maybe they just don't like picking up a large developmentally man in a wheel chair and are discriminating? It went downhill after Access took over and they now only have one or two drivers for the disabled... read more

I have live in Arcadia for more than 5 years, I have been using their service since then. They offer the best service and I have depend on them to take me to grocery shopping, doctor visit, hair cut, post office and mall, anything you name it. The drivers are professional, honest and friendly. The operators are so nice, Arcadia transit offer the best service! read more

The operators always have some kind of attitude and sound constantly lazy. They tell you to "hold" for ridiculously long times. They're timing is a bit iffy; always coming early or late, never on time. It's like they want you to miss you're ride. The bus only waits for a minute upon arriving and speeds away without a second glance. And if you call to complain about a late bus, they seem to give the same excuse everytime: "the bus did come, but no one was there so it drove off." Really, I understand it's cheap public transportation, but please, work on your customer service or something. One minute is not enough to ensure that your customer is coming or not. If you are thinking about booking a ride, be ready to come 20 minutes ahead of time. read more

I called in so far 4-5 times to request service pick up for my kid at school. Every single times, someone answer the phone with very unfriendly tone and asked questions very rude. I hated to call in this place. One time I complaint to the supervisor and whoever was the supervisor or even was the pretended one was so rude as well. OMG this is my home town and knowing this kind of people working at this dept. Hope I will not have to deal with these people again next year. read more

Dispatch guy Ariel has a very very bad attitude. And it was at 8 am. Too early for his shit. Then when i asked to speak with someone else, he said nobody else was there. Then i asked for the supervisor, he said shes not there. Very very rude. He must be very unhappy with his life. I feel sorry for him. read more