REI is a major retailer of outdoor apparel and equipment. Whether it be camping, sailing or…read morebiking, they have what you need. Don't want to invest in expensive equipment? They also have rentals. They offer classes as well.

I ordered online to pick up in store. My coat wasn't what I expected so I decided to buy something…read moreelse. I found service was subpar. I walked around for over 15 minutes and not one sales person asked if I needed assistance. Also sizes and colors were limited. I don't know if this is the norm or maybe it was like this because it's holiday season. I left and ordered the Helly Hansen coat I wanted directly from the website. I don't know if I'll return to this REI location. The experience is so much different than NYC.

I love Patagonia. This is a lovely store on the UWS. Not the largest space but a decent selection…read more I'm sure I'll be back.

Staff is excellent. They were a big help picking out some new gear for my multi day hike. Never…read morefelt pressured for a sale.

I stumbled on this gem during my summer holiday. They have a tight lil setup, lots and lots of…read morestuff in there (i.e. jackets, bags, pins, hats, you name it) piled up all around which is ok if you're comfortable in closed quarters. There is literally a narrow line to weave thru in the event there are say more than 7 people, aside from the staff browsing throughout the shop. A lot of the good picks can be hard to buy depending on the season (i.e. there was a dope fishing boonie that was neat and the perfect size for me however it was floor model only and likely previously fitted by many individuals). This is my first time to a physical MIL surplus store as I typically shop online for them and had no knowledge before my visit that this particular one was in operation for well over 50 yrs, kudos. One thing though is that if you plan on returning or exchanging anything you should discuss all the details PRIOR to purchase. For myself, def learned this the hard way as there was some gear I bought, accessories and tees (pd in cash) but changed my mind on some of them after a couple of days. Then I checked online and their store policy is 5 days with original receipt. So I returned with my goods, namely a T-shirt and was told it is NON-REFUNDABLE due to it being "underwear" and the fact it "touches your body". I was thinking "ok..." and my face def showed it, as this was the first time in my life that I heard of a business that bent their return policy. Maybe it was because of the fact that I paid cash for my gear, not sure and the owner did not want to refund me, but I got past it. But as a heads up, if you do think you may have any sort of wrinkle with a return it prob is better to put it on your charge card so you can work it out with the issuer/card company for any disputes. Overall 2/5.

It's a wonderful store the people are great. There is a lot of Military paraphernalia in there…read more They have been there for over 60 years it is a family business.

Horrible boots! I thought it would be great to have boots that were custom made for me. However,…read morethey are the most painful boots that I've ever had! So much money, and multiple attempts to readjust, and finally, I just gave up. My shins couldn't last a day in those boots and then they would hurt for at least a week. Sure foot insinuated it was my skiing, but I know of extreme expert skiers that feel the same. Don't waste your money

My family and I have had Surefoot boots for several years. They have helped our skiing immensely…read more The service at the NYC store is excellent. The staff are very knowledgeable and eager to help with any issues. I highly recommend Surefoot.

Purchased a jacket online, it was on sale and not refundable. I communicated via email a number of…read moretimes and never received a response. The jacket I ordered is a men's size medium. It arrive today and there's absolutely no way it's a medium--I couldn't get my arms through it. I asked someone who wears a small to try it on and they couldn't either. It has to be women's sizing. Finally, it was advertised with a full price of $800, making the discount I received seem sizable. The full price on the garment tag shows it as $500, not $800. Just incredibly disappointed with my whole experience and will never shop here again.

Terrible customer service…read more Provided wrong stock counts on website for recent collection release. Refunded without warning or explanation after a considerable amount of time. For the stock that was available - waited over a month with no arrival, contacted the carrier but was referred to the 'sender' as the shipping label was created but the item was still awaiting. Meaning the stock was potentially lost sometime in-between leaving the store and arriving at the post office. Tried to avoid leaving a review but am receiving minimal clarity in their email responses. Slowly accepting will probably have to accept the loss. 10/10 will never shop here again. Hopefully Quiet Mountain Cafe will choose an alternative store to release through next time. Appalling.

Excellent customer service. Excellent selection of comfort shoes. Very convenient to the 59th…read moreStreet subway.

Need a nice warm scarf here today. It's cold and windy…read more Found a few too small Barbour scarves in colors I wasn't quite looking for at all. I found some other larger scarves, but still no bright or fun colors. I decided to go with a neutral color to go with more items. Found two cashmere sweaters for the trip, since I will need more warmer sweaters for the rest of our time here, it seems. Service was decent.

I work on the ocean and needed some special gear. They came through for me in every way. Very…read moreprofessional, timely and thorough. They are my go to now. Thank you Urban Angler

I set up a casting lesson for my wife in I in anticipation of a fishing trip to Montana in several…read moreweeks. Jon (the founder) gives an incredible lesson. My wife has never even held a rod before, and within minutes her casting was on point. I haven't cast in 20 years, and he had me going in just a few minutes as well. We feel confident and fully prepared for our upcoming days of fishing. Jon is thorough, and breaks down all of the equipment, mechanics, and physics in a few minutes so you understand the cast, rather than just learn a single way of doing it, and gives a fun lesson on how to cast, with more than enough practice time. Also.... Jon is a really great guy. Nice person to spend some time with, friendly and personable. The lesson was worth every penny and we will be loyal customers of his shop going forward. I even recommended him to a coworker this morning for him and his son and a bone fishing trip they want to go on.

Been going to the Patagonia Soho store for 30 years. The staff at the current Crosby Street…read morelocation are the most unfriendly crew I've ever encountered. Not one smile in the bunch. Big difference from the crew when they were on Wooster Street. It started declining at the store on Greene Street but Crosby Street is the worst. On top of that, they creepily follow you folding clothing that you handle. It's too bad, this store used to be a friendly welcoming place...

I find reasons to stop in when in the soho area. On my last visit I got to try out the repair…read morecenter downstairs. The staff member on-site was so patient and helpful. I had two items to repair, one was done in 5 minutes. The second I would get back in 6 weeks but I appreciated all the options being explained to me, and we were able to strategize on how to mend the item without affecting usability. The store was busy, but I enjoyed the quiet of the lower level and got to look through some repair fixings. Shout out to C who was working when I visited.