I bought a pair of Sam Edelman sneakers from SAks. What a disappointment- after a few months of…read morewearing them (and not every day), they have started to peel. The issue is that the suade is peeling from the actual heels of the soles. Looks terrible. Very disappointing and I would never purchase another pair

I bought the Sam Edelman shoes which i liked the style . But the heels is poorly made . I had to…read morepay $30 to fix missing part of the heels I bought another one 1/2 size bigger . After wearing 3 times this happened to the heel again

This is a really nice store to shop. It seems like Banana Republic is all over NYC. This was one of…read morethe nicest I have ever seen. They had a lot of winter clothes for sale. It was December after all. I have enough warm clothes and really wanted to find some springy clothes. That's ok. It was fun to browse and thr guy who greeted us was very friendly. I had fun looking around and will remember this location when I come back in the future.

Everyone who is near and dear to me KNOWS how much I love a plain white or black BR Luxe Touch T…read moreshirt. I'm actually wearing one rn ahaha. It was my uniform. Like Steve Jobs in his patented black turtleneck and blue jeans, you could find me in some black Zara pants and a BR Luxe Touch T. However, in a senseless act of cruelty and what has since become a top 5 world mystery, BR changed the blend of their Luxe Touch T's... Well it's not a mystery those things would shrink like a mf but just buy a size up and it was good money!! I could have summed all that up in one simple sentence like "With my birthday behind me, I had a few returns to make y'all know how that goes ahahaha" but whatever. I strongly dislike the feel of the new Lux Touch Ts so I came in here yesterday to make some returns and see what I could come up on. I entered and thought I had just walked into a Restoration hardware. I had no idea BR Home was a thing, but this store is beautiful. Fairplay to them. After I returned my faux Luxe Touches, I forged on through the furniture section that my $123 gift card wouldn't make a dent in and made it to the mens section upstairs. After reminiscing on the past glory of my Luxe Touch Ts and scanning the sale rack for any remnants of them, I stumbled upon the most beautiful lightweight pin striped suit jacket I have ever seen. It's one of those ones that you see in Italy or in a custom tailor store in Tribeca that cost over a rack. One of those ones you say "When I make it I'mma get that..." I was determined not to spend over my $123, but this jacket clocked in at $350. As I was licking my wounds and picturing myself looking BEAST in the jacket, a BR employee, Alejandro, came down like an Angel from the heavens to try and help get the price down as much as possible. He could see in my eyes how much I wanted it. If I signed up for the rewards it would be 20% off and with the promotion they're running it was another 25% off yadda yadda yadda. But MAN did that price come down. I still came out of pocket like $70 more than I said I would but y'all know how that goes ahahha. He also helped me pick the sizing, and seemed genuinely happy to be helping me only 30 minutes from close which I know is annoying as all hell. Shoutout to Alejandro man. It's experiences like this that made me start writing these reviews in the first place. I had no intention of reviewing a Banana Republic store yesterday, but Alejandro forced my hand. The Alejandros of the world need their shine. It might even make up for them changing the blend of their Luxe Touch Ts... IG @jnov_ Tiktok @jnov__

I love some of the designs from free people and fp movement but I got to say not all of their items…read moreare worth the prices. Some of them are not good quality. This store is nicely organized and laid out and very big. The sales here are nice.

I rarely review retail stores, but I just went in here and the sale dissociate were so nice and…read morehelpful. That just doesn't happen any anymore. It made me wanna shop there again and keep them in business!

I find reasons to stop in when in the soho area. On my last visit I got to try out the repair…read morecenter downstairs. The staff member on-site was so patient and helpful. I had two items to repair, one was done in 5 minutes. The second I would get back in 6 weeks but I appreciated all the options being explained to me, and we were able to strategize on how to mend the item without affecting usability. The store was busy, but I enjoyed the quiet of the lower level and got to look through some repair fixings. Shout out to C who was working when I visited.

Been going to the Patagonia Soho store for 30 years. The staff at the current Crosby Street…read morelocation are the most unfriendly crew I've ever encountered. Not one smile in the bunch. Big difference from the crew when they were on Wooster Street. It started declining at the store on Greene Street but Crosby Street is the worst. On top of that, they creepily follow you folding clothing that you handle. It's too bad, this store used to be a friendly welcoming place...

The worst return policy ever. If you buy something on sale and want to exchange the size, they…read moremake you return it and re-purchase at full price. No refunds. Why?? You guys are awful.

I bought a pair of vintage flip-flops that were $98 and they started breaking down iIMMEDIATELY…read moreupon wearing them. NOT worth $98. Unfortunatly I cannot return them since they were vintage. DO NOT buy vintage for Reformation. It is absolutely not worth the price.

I've been seeing Cuyana leather bags getting great reviews everywhere on the internet for a few…read moreyears now. I decided to come to their store on Prince Street. I picked up a leather zip tote and added a strap and machine washable laptop insert. Totally modular:-) New customers get 10% off and I'm so excited to have this Italian made quality grain leather classic tote. You can also add up to 7 gold embossed letters for $15, while you wait if that's your thing. Lastly, the salesperson I worked with was patient, had a sense of humor and provided five star service.

I had a wonderful experience at Cuyana today at the NOLITA location. I was assisted by Chanel who…read morewas very pleasant and extremely helpful!. I was looking for a tote bag. Chanel made suggestions that guided my decisions about size and color. I purchased a zip tote bag in olive green, a thick strap for comfort and an insert for organization. This was so much better for me than buying online as I prefer to see what I am getting. The store is very low key and welcoming . I am happy with my purchase and definitely can recommend shopping here .

Restrictive (store credit only) return policy. Didn't have all sizes in stock of the Jacket I was…read moreattempting to exchange. Given average price point, expected more.

Nasty attitude from the salesman even though I was the only one in the store. This store operates…read morelike the one in Soho where they don't do returns, even for new items purchased at full price and returned for any reason. They only give store credit, so do not buy unless you definitely 100% are going to keep the item(s). Really crazy policy that they don't tell you about except for some fine print signs in places you wouldn't actually look or see. I think this brand is dying and this awful return policy is the early indicator. Beware.

They turned a new customer into a "NEVER!" customer in under 24 hours. Placed an order last…read moreevening for 6 shirts, less than $300. Wake up to an email that they can't "fully verify" the order - call them. How annoying - this isn't exactly ordering 10 iPhones - but whatever. Call them, same questions over and over and over - what's your name, what's the name on the card, what's your address, what's the address linked to your card, same combination of questions in different orders. (Name and address on the order and on the card are exactly the same.) They have to research further. Get another email a couple hours later. I have to call my card issuer to get some verification code. (I thought I used my AMEX and gave them that info on the phone - apparently I used a VISA. The only way I knew to double check is they specifically said to get the "VISA verification code" when I called Chase. The could have just said, "we show you used a VISA" when I called them the first time since it obviously isn't super secret proprietary information as they included it on this last email. Anyway, I'm not spending another minute on this absolute nonsense! All they have to do is call VISA/Chase and verify that the billing AND shipping name/address on the order are EXACTLY the same as on the card account. They act like they have some monopoly on shirts I suppose. PRO TIP FOR CT: YOU ARE NOT AND HAVE LOST A CUSTOMER FOR LIFE!

Great selection and exquisite customer service!! I will definitely be using their online options.read more