My experience with Arctic Air was very disappointing. After my unit was initially installed, I noticed it was not cooling properly, so I contacted the company to address the issue. When the owner came out, he was extremely rude. At one point, he even told me that he did not like my smart thermostat. Despite the thermostat having already been paid for, they removed their thermostat and took it back. Later, a technician came to my home for what was supposed to be a routine service visit. During that visit, the technician was rude and attempted to charge me for several additional services. Since the only service I wanted was a tune-up, I decided to use my home warranty company instead. Because of the technician's behavior, I eventually asked him to leave my home. I reported the situation to the owner and the company, but no one ever followed up with me or attempted to resolve the issue. When I later called to schedule a tune-up, I was told that I had requested to be placed on their Do Not Service list. This was completely false, and I never made such a request. Instead of addressing my concerns, I felt that the owner tried to gaslight me and shift the blame onto me. Throughout all of my interactions with Arctic Air, I remained respectful and professional. I was never rude or confrontational. Unfortunately, I cannot say the same about the way I was treated by the company and its staff. Based on my experience, I would not recommend Arctic Air. read more

Good service. Business relationship started off a bit rocky but has since improved. Member of their Comfort Club (annual membership $$$) and it has saved a bit on maintenance and repairs fees over time. Technician named Gilberto is professional, friendly and honest. I did, however, had to have my roofer fix the drainage system they set for my A/C unit because another tech set it to where the condensation was collecting in a bad spot in the roof. It could have been the previous company that set it, but Arctic did not catch it. Thankfully my roofer is also professional and honest. 4/5. read more

Muy buen servicio, hable a las 5:30 porque mi refrigeración no enfriaba. llegaron rapido, le faltaba gas para enfriar e inmediatamente resolvieron mi problema. Es la segunda vez que les marco y contenta con cada una. Gracias read more

Cesar the owner never returns calls and never takes the time to solve your problem. All he cares is to get your money and disappear. He has people working for him who are very unprofessional and useless. Please be careful when doing business with this company .... You will regret it. read more

DO NOT USE ARCTIC AIR. These people are crooks. They go "by the book" and overcharge for everything. I had an issue with my heater and only called them because they recently fleeced me changing the blower, in the event it was that because it is still under warranty. They came and told me it was $360 for a new capacitor (a $50 part max), reluctantly I said go ahead and replace it. Then came the $199 service call. So over $500 for 30 minutes worth of work and a $50 part. Biggest frauds in the Valley. Do not use them. Literally anyone is more honest and reasonable. read more

I was very pleased when the air conditioning technician attached my thermostat which was duct taped to the wall. It is so much easier to turn off and on now. He went above and beyond and I am very appreciative. read more

Arctic Air sent a technician when my air conditioning unit stopped working. I was told three critical parts needed to be replaced, and that they would call and return the following morning to perform the work..it was middle of summer and 112 degrees. I paid $85 for the diagnostic. I did not hear back from Arctic Air the following day as promised, so I had another company come out. They advised me that two of the expensive parts Arctic Air said had to be replaced were fine, and replaced the one part that was in fact not working, at a much lesser cost then I would have paid for parts I did not need. I also repeatedly asked Arctic Air for a receipt which they have never provided. My request for a refund for the erroneous diagnosis was refused. I will not use this company again..based on my experience they will mis-diagnose problems, charge for costly unnecessary repairs and not accept any responsibility for errors on their part. read more

Ethically a bad company. They overcharge, do a bad job, take money and then dont come back to fix the deficiencies in their work. They charge three times the product cost and not do a shody job. Will never deal with them again. read more

These people were fantastic. It was 105 degrees at 3 p.m. in the afternoon and the air conditioner wouldn't cool. I explained the problem and was told their technicians were all out on jobs but as soon as one was free they would call. 15 minutes later I received a call back and a technician would be at my house by 5 p.m. Technician shbowed up before 5 p.m., diagnosed the problem, showed my son the problem and gave him an estimate of new air conditioner unit. In two days the new unit, new duct work and thermomstat were installed and working perfectly. Very happy with the service and the new a/c. read more

Manuel is personable, knowledgeable and knows A/C and heating mechanisms inside and out! Two very happy customers. He responded quickly, efficiently and did an OUT-standing job! Thank you Arctic Air and Heat, and Manuel. read more

Definitely DO NOT recommend Arctic Air and Heating. Sold my mom, who is elderly and wheelchair bound and easily confused a $199 maintenance contract and when the technician came out for the summer inspection, he CLAIMED he found the motor to be overheating and that the bearings needed to be replaced. My mom had the office call me regarding this. I felt there was nothing wrong with the AC so I called a friend of mine who also does A/C's and he found NOTHING to be wrong with her A/C unit. Arctic Air wanted to charge me $280 for labor for something she didn't need. You hope to trust companies to do the right thing, but this is not the case with this one. I feel they saw an opportunity to take money from an elderly, confused woman and I will NOT do business with them again. read more

Has to be the worst customer service in the valley, Called Total protect home warranty for after hours service call (7:30) pm. They sent a tech to service our AC and he was unprepared to handle claim. He did not understand how a warranty claim was processed. After another hour on the phone with warranty company tech started work. He wrote up a work order with parts he found broken and covered by insurance. 2 weeks and 6 phone calls to Artic Air and no return calls. Followed up with Total protect and Artic closed claimed as complete (Insurance Fraud ?) Now waiting for a second repair company to show and complete Artic Airs blunder. The owner MUST be out of the area because his company will not last because word of mouth and social media is alive and well. Take your chances and be warned and look for BBB complaint to follow. This is second review ( first one was removed ) lol read more

This is the worst heating and air company in El Centro. The only reason we use them is because we have to, they have a contract with our home warranty company. They NEVER show up on time. Again today they are over two hours late. They will spend hours doing who knows what...every time I go back there the technician is on his cell phone on a personal call. If I could rate them with no Stars, I most certainly would. Take your business elsewhere because they DO NOT put their customers first!! read more

These people answer the phone by saying, "Arctic Air, where the customer comes first." Totally the opposite! I had a small issue with a part they installed because it broke prematurely. Not their fault. The problem is how they dealt with it. I left 4 messages for managers to call me back but they never called. Every time I call to speak to a manager, somehow, no one is ever in. Then they wanted to charge me for an inspection in order to warranty the part. After the inspection, they told me they couldn't do anything about it. Terrible company to deal with. read more

Terrible customer service, had them come to my house on one of the hottest days of the year. Tech came took out my air filter and said that was the problem. Had to deal with them for the whole weekend, took three days to resolve the issue. I would not recommended them to anyone. read more

Upon calling for after hours service (7:30) pm a polite tech shows up on a Total home warranty service call, AC not working. This technician was very polite but did not know if he could start the work b/c he was unfamiliar with insurance claims. What furthered the problem was the language barrier ( him Spanish primary, me English ) I asked to speak to a manage/owner and he replies as best he could he was not allowed to call them. After calling Total protect on phone and making him talk he finally started the work. Total time to fix ( 35 minutes ) yet he leaves at 10:30pm. He recommend replacing parts and are approved and we never hear back from Artic Air. I've called 3 times asking to speak with manager and on 3 separate occasions no return call. Does this company not care that a bad review and horrible customer service wont hurt their company ? So if you want to take your chances or not really care then this is the company for you. If not use another ! Complaint to BBB following this review. read more