We have used Locke Air for over 35 years and have never been dissatisfied. The technicians are very knowledgeable and Brent (and Bobby before him) have always been very responsive and helpful! I highly recommend! read more

Locke Air serviced all of the units on our commercial building in LA. Some of the units are 40 years old. We appreciate that Locke Air kept us informed about the process throughout the multi-day service period including providing pictures of work be performed on the roof and suggestions for upgrades. The price was very reasonable given the amount of work completed. We use them for both our commercial and residential properties. Locke Air folks are friendly and conscientious. I highly recommend them. read more

Our air conditioner went out on Sunday afternoon with the temperature outside at 110 degrees. Our 94 year old mother lives with us so we naturally were very concerned. We phoned Locke and a repair man was at our house within 15 minutes. He repaired the a/c in record time. It turns out he wasn't even on call but realized that the man that was on call was inundated with repair calls and it would take him a longer time to come help us. Since he considered out mother's age, he took the call and came himself. We are so indebted to Locke Air. They do a great job in a very professional manner and certainly in a very compassionate fashion. Pepe, the gentleman that came to our rescue, is wonderful! Need a/c repair? Try Locke. read more

They were able to replace the air conditioning unit the very next day. They were quick and very professional. They explained everything they were doing and why. read more

I would rate this company 0 stars if it was an option. Don't use this company unless you want to be overcharged and still have problems with your air conditioning and heat. After they replaced the coil in my HVAC system, I called Brent Locke to inform him about an odor and asked if he could have someone come take a look at it to ensure that there isn't a problem. He was very condescending and unprofessional and told me that if he came back to my home, he would have to charge another service fee. What company charges a second service fee to check that their work is done correctly? As you can see from the other bad reviews, this company is not reputable and you should seek another HVAC professional. Wondering if their technicians are even certified/licensed??? read more

Living up in the mountains, it is far too cold for the heat pump system that came with my home (I had only recently moved in). Bob Locke inspected my heating system, and explained that the appropriate size of the system based on my home's square-footage would entail a system approximately twice as big. The cost to place what Mr. Locke deemed as an "appropriate-sized" heat pump system far exeeded my budget. Therefore, we decided that as a "quick fix," adding heating strips to my current system would be a cost effective method of heating my home when the temperature outside would be too cold for my existing heat pump system. I spent $900 to have his technician install heat strips to my system. After the Locke Aire technician installed and tested the system during the end of the week, I proceeded to use my new heat strips throughout the weekend.....after about five to ten minutes, the fuse connected to the heating system in my fuse panel was tripped resulting in the heating system to shut down. I reset the appropriate fuse and it happened again. This routine replicated itself on each successive attempt. I called Locke Aire throughout the week at his business number to discuss this problem, and specifically asked for owner Bob Locke. I did not receive a call back. I considered this a semi-emergency as temperatures throughout the week of having no heat dipped down at night to the high-twenties. Having Mr. Locke's cell phone number, I called him that friday. He told me that he installed the heat strips although he had already told me during our consultation that my electrical system running the heating system was wired incorrectly! First Question: Who installs a heating system for a customer KNOWING the electrical system is faulty? Apparently, there were two wires running into a single breaker of the wrong size in the fuse panel; an electrician later explained to me this was the reason for the heating strips to consistanlty short-out and thus trip the fuse. At any rate, Mr. Locke proceeded to tell me "I told you that you really need to add another heat pump system." Incidentally, he wanted to charge me around $9,000 for it! I maintained that I wanted the heat strips that I had just paid for to work properly, and asked him what I should do? Mr. Locke told me that I needed to go outside and pull out some electrical pull-out device under a panel next to the heat pump everytime I desired to use my heating strips. I would later be told by my electrician that this is dangerous and only an electrical professional should be working in the pull-out panel area. Mr. Locke then told me -- after I spent $900 -- that I was "wasting his time!" Need I say more about this business? read more

Use this company only if you have lots of money to spend and are willing to wait to have your a-c unit fixed. Their staff is not knowledgeable enough to fix it right the first time or even fix it! Then then want to charge you a fortune for their work. I wonder if their tech's are certified? Only the owner seems knowlegeable but not usually available. Good luck if you use this company. read more

Oh my gosh, I had the absolute worse customer service EVER with Locke Air Conditioning! On Monday morning I called Locke air trying to get an appointment for a yearly tuneup/service. After what must have been 10 rings a lady answered the phone. She asked me what I needed and I explained that I wanted a Ac/ tuneup, she then asked me some bizarre question that had nothing to do with what I had just said. At that point I was confused and said this is Locke Air conditioning right? Thinking that maybe I had called the wrong number. She replied yes and so I explained again what is was I wanted. She then asked me if they have ever serviced me before and I responded No. At that point she then asked me if I could hold for a minute, I said sure. She then placed me on hold for close to another 10 minutes before finally coming back on the line. I at this point was then asked again how they could help me, I again for the 3rd time explained that I would like to schedule an A/C tuneup. She then asked me again if they have ever serviced me, which I said No. She then finally told me that they have an appointment available on Thursday morning. I said that was fine, knowing that I work nights and get off in the morning I would just force myself to stay up for awhile in the morning when I get home and wait for the A/C tech. I asked her what time in the morning to expect him and she said between 8am to 1pm but that he would call before he came. I agreed and that was that, finally I had an appointment at least. Well today Thursday morning I get home from work and I am waiting and waiting all morning and no call and no show from the A/C tech. Finally at 2:30pm I call Locke Air back and let them know that I had an appointment for this morning and the Tech never showed or called. It was at this point that the same lady who answered my call on Monday tells me that she had put in the notes that the AC tech could come either Thursday or Friday morning and since he didn't come today he will be there tomorrow. Argh I calmly explained that they had never said anything to me about him coming Thursday or Friday and that I had worked all night and waited up all morning now for a Tech that never showed up. Argh so frustrating, so here I am extremely tired and what a waste of a morning for nothing. I really hope this AC tech shows up tomorrow, we will see how that goes. read more