They have been great for me the 5 times I have used them to get my drunk butt home. They normally answer pretty fast, though one time I had to wait 6 minutes on hold before I just hung up and tried something else. No way it's that busy that it takes longer than a few to answer. One time I got dropped off at the wrong hotel. Which made me laugh cause the driver was cool, but still the wrong place. Had to walk like 40 minutes to get to my hotel. Meh I'll be using them again for sure. read more

Do not use this company! If you make a pick up appointment they will not show up! We call the day before for a1:00 AM pick up to the Farbanks Airport. At 5 minutes to 1, I called to verify. The older woman that answered said she didn't know and did not make the appointment. I asked clearly, are they coming? Her response was how dare me to accuse her, of what I asked. She then hung up. We were lucky enough to call another cab company and made it to the airport just in time. Very bad! read more

Leaving a disabled person stranded is horrible! A round trip medical voucher was requested. You dropped him off, but you didn't pick him up.....TWICE! read more

Arctic Taxi - Taxis Near Me - Fairbanks, Alaska

Called to book a ride, booking was confirmed later that same day when I called again (warned by other reviews) and on the day nobody showed up. When I called to know where my cab was the dispatcher said they didn't take bookings. ended up having to get a cab from another company and barely made my train. Do not recommend. read more

Called to order a taxi 2 hours in advance of when we would be needing one. My husband called first and the dispatcher hung up on him after waiting on hold for 10 minutes. I called and was able to get through. I told dispatcher when we would need a taxi and that we are on base at the hotel. First I was told that I probably wouldn't get a taxi at that time (5:45pm) because most of the drivers would be gone. Isn't this supposed to be a 24 hour taxi service? Then I was told that I could put my name on the list and "take your chances". What kind of customer service is that? Definitely would not recommend. read more

Driver was very professional. The taxi ride was reasonably priced and the inside of the cab was clean i rode in taxi 134 and I hope that a lot more people has as good of a experience as I had. I strongly recommend this company to everyone and they are a lot my reliable then Lyft and Uber up in Alaska. read more

Called from the airport for a ride. The dispatcher was very short; he asked my name and hung up. No ETA or anything. 20 minutes later I got a call from a cab driver saying he had been dispatched and was 7 minutes away. When he arrived the 6 other people who were also waiting on a cab tried to get in. He agreed to take one of them in addition to me...and dropped that person off first. When I got to my destination he added $5 to what the meter read and said it was because it was an airport pickup...but no one told me there was an extra fee. The driver was nice and a safe driver (hence the 2 stars) but I will likely not use this company next time I am in Fairbanks. read more

worst Taxy service i ever had point!!!, the dispatcher acted like an as****!!! was super short just asked for the name and hung up , then I called back because it said that king Alaska cab is with them and he cancelled the cab the only reason why I will give them a star is because if u don't put at list one the review won't send read more

I broke my ankle, called this cab company explaining i might need some assistance. Cab arrived, saw me struggle to get to and in the cab, driver looked at me, never helped like opening the door. Same when I got to the hospital and got out of the cab. And she got upset when I pushed on the wrong thing on her phone to pay. HORRIBLE woman driver! read more

My truck broke down just off badger at 2am. They refused to send without a home address. I had just the day before, tipped $33 to a sort of gruff looking driver whom did not mind circling around a bit looking for the address I needed. So I walked 3.6 miles. Oh well, I could use the exercise. One driver missed out on a hefty tip, though. read more

We just used Arctic cab 127 and were very displeased with the service. We drove from the shogun steak house to the hamptons inn and it was 17.70 for two people paying with a credit card. They say they charge a flat rate of $2.00 plus a dollar per additional person and $.10 every third of a mile. 2+1+3.5 miles x 3=13.5 since we payed with a credit card that adds an additional dollar which is 14.5. We were forced to pay 17.70. Which is an additional $3.20. On top of that, the taxi driver's card reader wasn't working. We both used our cards to pay for dinner and then hoped into the cab and both were declined. We then went to the ATM inside our hotel to get cash but that has a service fee, by the way both of our cards worked perfectly fine here, as well as at the grocery store an hour later. This made the cab ride 20.70. Lastly his service was awful. He ran a red light, when we tried to talk to him about the fees and mileage he turned the music up and would not talk to us. This was the worst experience we have ever had and I refuse to use their service again. I find it ridiculous to pay 17.70 or 20.70 for a 3.5 mile ride with no traffic that took no longer than 10 mins. The service was shitty, the price was inflated and this ruined our night. read more

Short ride from my home to hospital. Driver arrived within 10 minutes. Marcus was pleasant and professional. Great experience for my first trip with Arctic Cab. I see them all over town; lots of folks use their service. read more

If you want the meanest most unprofessional taxi service in town this is your place! I was transferred to dispatch to order my taxi and when asked my location he proceeded to chastise me about giving the address and not the name of the apartment complex. I apologized for giving him the address and he just kept going in and in even asking me if I knew where the address was and then answered his own question saying if course I did because I lived there. My husband heard the whole exchange at which point he took the phone and asked the man why he was speaking to me in that manner ww just needed a taxi and the dispatcher hung up on us! It was the most bizarre thing and I don't understand. Maybe he was having a bad day but it was so uncalled for I couldn't help but voice my concern. They do have a monopoly in the area but go somewhere else who is more grateful for your patronage. read more

The drivers were wonderful. We had three different drivers in one day and all three were fabulous! They were friendly, helped us with our bags, and gave us short stories about themselves or the area. Greg was awesome! The dispatch was awful. The last time we took the taxi, we waited on hold for 35 minutes. Someone else should run their office. read more

This is probably one of the best taxi rides I've ever had! The dispatch was prompt to answer the phone spoke clearly and was easy to understand. Clean cabs. Smell free. Can even opt for a smoking cab. The driver I had got there quick. Very friendly. The driver was extremely polite, took interest in my voiced opinions. read more

Tried getting a ride and the person over the phone was rude and hung up on me. TWICE. you guys are annoying and inconsistent. Rude. Inconsiderate. Strongly dislike this taxi cab service. read more

So today 10/18/2016 at approximately 10 am. my wife locked herself out of the car at Denali elementary school. So I told her to call artic taxi because two days prior we received new phone books at our door and I found coupons for them and two of the coupons happened to be $5 off a lockout. Well she tells the dispatcher about this and he says they don't exist. The driver shows up and she shows him the coupon and he says oh those are like three years old which is impossible because I just got them two days prior from the phone books plus on the bottom of each coupon the expiration date says 10/31/2017 so why was this coupon not honored. The drivers have to much discretion and little repercussion for what they chose to do. Me and my family were loyal artic taxi users but not anymore. When a company compromises there integrity for 5 extra bucks. read more

Arctic Taxi - The coupon not honored - Taxis Near Me - Fairbanks, Alaska

Really busy company, took 20 minutes on hold. The operator was very friendly. Took half hour for ride to show up at the airport. Told the driver multiple times on how to get to my destination and also told her the address. She had really no clue where it was. I am a visitor to Fairbanks. She should have plugged it into her onboard computer. Also the credit card machine would not work. Will most likely try another cab company in the future. read more

Asked specifically for a post past driver so i could go to work, two drivers, sent neither had a post past never calling again.

I've used this cab company several times in the past usually they're pretty good but today must have been a bad day for someone. I called the cab told them the address. I work inside a warehouse and I'm really glad they always call when they arrive. So I get a call maybe 20-25 minutes later it's from the dispatcher Yelling at me that the driver has been trying to call me and he's getting ready to leave. What made me so upset is the fact that NO ONE had called my number except the dispatcher. And I answered him on the first ring. I really appreciate cab drivers and I always tip. I could have waited outside...got that. But I will not use or recommend a company who yells at me and lies. Why would I call a cab and then NOT answer when they call? read more

Yes just called for a 1:00 pick dispatched thought he hung up but he didn't and his comment was yeah b**** think she's going to get a cab at 1 clock so guess what don't use this Cab Company because they have Bad Manners read more

Car arrived quickly. Dispatcher was friendly and spoke clearly. Driver and car were clean. Felt safe in the car, driver was very polite.