Gayle and I had dinner reservations at the Pump House and needed a cab for the multi-mile drive out there. Our Hotel (Springhill Suites) reserved the cab and he was early. On our trip, we received a colorful synopsis of his life living in Fairbanks, in his Wife's village along the Bering Straight, his Lithuanian heritage, and various stints in the the Army. As a bonus, we were given home work to look up James Kari, a notable UAF linguist. We couldn't get a word in edgewise, but what a short education is was! The trip itself was a straight path to the restaurant and we arrived safe and sound. read more

Nice Younger gentleman drove half way up CHSR on a very icy day after a snow and in the rain to pick Me. Was very patient and drove carefully. I found the price comparable to an Uber, and He actually showed up! Five Stars! read more

Do NOT trust any ride service in Fairbanks to to be available to you. Any time, or anywhere. Be warned. You may get a ride from the hotel to the restaurant. But getting back will be difficult in -20 degree weather, on any day, or any time. Rent a car! Do not trust any ride service in this town! read more

The jerk that picked myself and my 8yo daughter up was no way a qualified cab driver!!!! He was so damn rude!!! I (being 7mos preg.) had to load AND unload my groceries from the cab by MYSELF!!! Than on the drive he had the window rolled down during the damn winter with my 8yo daughter sitting behind him!!!!! This jerk face needs to be fired!!! My money is helping his ass get thru this pandemic!!!! If he don't like WOMAN OR KIDS Well dude FIND another Fckn JOB!!!!!! WORST DRIVER EVERRRRRR!!!!! read more

Do not call this cab company. Eagle yellow cab. My family member has a disability and a driver named Alfred was sent and he was hostile, rude and unprofessional. Alfred was shouting at the passenger to get in if they want a ride! He shouted what are you disabled or something?? He parked in the middle of the street and Refused to drive up to the door. He was driving aggressive and being argumentative. He threatened to take the passenger back home not caring they had a shift starting at 6am. The passenger was uncomfortable and disliked the way he was speaking to them so they called dispatch and dispatch acknowledged they were receiving complaints all night about Alfred and sent another driver and when the new driver arrived he presented a handheld device and instructed Alfred to breathe. The passenger was late for their shift because of this situation. To add insult to injury the passenger is now blackballed from calling a cab with this company. When they called a cab on another occasion the dispatch said they had been blackballed; accused of calling the police and of ordering a drug test on Alfred and hung up. These allegations are false and slanderous This is concerning treatment for someone that has a disability and limited mobility. I encourage anyone with a disability to not call this company. Thankfully Lyft and Uber are great sources of transportation! I hope to see their businesses expand in Fairbanks. This experience warrants an official complaint with the DOT, Office of civil rights and the Adult with disabilities act. read more

Randy was prompt and courteous. We ride with him several times and highly recommend. Dispatcher was professional and reliable. read more

Great place if you like being picked up an hour late and not having anyone answer the phone!

Very, very unprofessional behavior from the dispatcher. I had problems getting a ride, and called this company after another taxi company recommended them. The dispatcher did pick up (putting them ahead of the other options I had) and warned me that I had a half-hour wait (which was disappointing, but understandable). For some reason, I was asked if I was booking with another taxi company. When I started to say that I was trying multiple options and they were the first to respond, the dispatcher interrupted me and told me that I wasn't getting a ride with them, and hung up. Due to my situation, I ended up calling back a few times, and they didn't answer the phone. Extremely rude and unprofessional. I'd only use this company as an absolute worst resort. read more

I'm reading the comments and seeing a lot of people complaining about the dispatcher... as to why he hasn't been fired or this company hasn't been shut down I don't know... so my puppy locked me out of my car while I was picking up a check from the office. I called so many cab companies and none answered except for eagle cab and they said they could get into my car for me. it was -10 so I was so excited that someone was going to be on the way! he asked for My location and I could Not read the street name (it was a very long street name) as soon as I stuttered he told me I was a waste of time to come and help and if I couldn't give him a street name he didn't care. i said "sir I am trying to pronounce the street name" and right after that he went silent and then he hung up. And was quite rude to be and said a couple other rude comments. would not Recommend read more

Unreliable! Used them last week and first trip was fine. Called for another ride & gave me a pick up time of 15 mins. Started calling after waiting 30 minutes and no answer. Tried calling several other times, no answer, no show. read more

I called a bit before 7am on a Sunday. I will note there were no Lyfts or Ubers available. The dispatcher picked up the phone nearly immediately. Asked for my name and pickup location and said someone would be on the way shortly. A friendly cab driver arrived in ~10 minutes. He asked me where I was going and if I had a preference on the route. Dropped me off quickly and safely. read more

I had one good experience with eagle cab and this morning changed it all. I will never use this company again! A lady driving a cab was EXTREMELY rude to me in line at a coffee hut. I accidentally pulled in front of her in line (she was waiting significantly behind the next car in line and I didn't realize it) and instead of simply asking me to go behind her she was incredibly rude and yelled at me in a very nasty tone. She also stated, "You're not from here and you just expect everyone to be so nice to you." And she proceeded to threaten me with taking my picture with her phone.. to do what with I'm not exactly sure. Anyways, I would have gladly gone behind her in line if she would have just been polite about it. I did end up going to the back of the line but I was extremely frustrated that someone felt the need to be so mean for no reason. I called the company to tell them about this experience and they stated, "There's nothing we can do about it, that's between you and her. You can write a review but in this town that won't matter for our business." This may not reach many, but I hope whoever reads this does not use their company and realizes how poor their customer service is and how rude their drivers are. Will forever and always be an uber and lyft customer now!! read more

Nicest cab drivers! Very accommodating and conversational Our first driver helped as with our luggage and their was a lot of it. Our second driver made room for us even though there were too many of us Both gentlemen were very nice and chatty and made us feel comfortable read more

I called a cab and watched the front door for almost an hour and never saw a cab. So I called and they told me they already sent one for me and picked me up. How can I be picked up if I'm still here and never moved for an hour watching for them. Not to mention the dispatcher was very mean and rude. What a joke!! I don't recommend this cab company to anyone. read more

on vacation in fairbanks. called a rude dispatcher. when i asked how long it would be before we were picked up he replied well i can't call til i get off the phone! had them come anyway! cost us over 60.00 when uber was 45.00. went home through same company. ugh cars were old and stinky and rickety. next day needed to go to north pole village paid 68.00 when we ran into friends coming from same spot paid 47.00. the driver told us we needed to pay 50.00 waiting plus the fare. round trip would've been over 150.00 in another nasty stinky car. we ubered for less than 50.00 my husband refused to get back into one of their vehicles bc of the smell. they must spray something to cover up the odor. he was actually nauseaous. check your options. read more

Worse company ever. Dispatch was rude saying they don't do time calls when I called twice for time calls. Wanted to take to a manager and the dispatcher had the balls to be so fucking rude giving me the number too fast and I'm like you son of a bitch. He didn't let me talk at all when giving my address for a time call. Don't ever go to this company read more

They also go by: Yellow Cab We used them 3 times, they were always quick, usually within 5 minutes, cars are a bit beat up, more expensive here than other places I've traveled. read more

This service was terrible and uncomfortable. The driver wanted to push his political agenda instead of being a driver. We had to try and steer the conversation three times before finally finding something that was not political in his eyes. Just wanted a ride in Fairbanks, not an anti-Obama monologue. Second time I used this service, (thought maybe I just got unlucky the fist time) the woman gave me gruff about moving the car seat out of the middle row. We had three people and she expected us to shove two adults in the back WITH the car seat. She moved it when I asked for the second time. Use uber or some other service. read more

I literally just got off the phone with the dispatcher and he was so rude! He snapped at me the whole time and I didn't appreciate it. Hopefully the driver has better manners than that guy. read more

I hate giving bad reviews, but for this company, make sure to anticipate having bad operator service. He just yells at you about not knowing what you are supposed to do and hung up. Be sure to be clear and concise about where you are and what you want, because they aren't the nicest people. read more

The worst taxi service I've ever used use lyft instead, walking is much more enjoyable.

Rude and incompetent. Today I called them at 2:30 for a 3:00 ride the airport, and the cab arrived at 3:30, causing me to miss the cutoff for checking luggage and therefore miss my flight. I will add that a google map will show you that my house is easy to find and does not require 4wd to get to. The dispatch operator was rude to me. I have had issues with some of the drivers from this company being rude in the past. I'm now seeing a pattern and will never call them again. read more

Used them 3 times while being a tourist in Fairbanks. They showed up promptly as promised, and got us where we needed to go. Cars were, as the other review said, a little beat up, but they did the job. Drivers were interesting people to talk with, too. I recommend them. read more

The operator was so rude. I never saw one like this. He yelled to me and hang up without answering my question. Cab driver was OK however I will never use it again. read more

me and my husband where in town visiting when we called for a taxi disbatch was so rude to him and then hung up so i called back to ask for a manager or someone higher up and asked for his name he said he would give out his name so i could call a manager later and then rudely got hung up on i feel bad for your drivers cuz i will never again call this company read more