Worst service ever!! MY CAR WAS 50 DAYS AT RICK CASE HYUNDAI PLANTATION-One of the most frustrating…read moreservice experiences I have ever had. I brought my Hyundai Tucson in for an intermittent electrical problem covered under warranty. My vehicle stayed at the dealership for 50 DAYS!!!The first 27 DAYS, they didn't even inspect the vehicle, according to the dealership, because they were short-staffed. During that time, the service advisor Jesus Martinez assigned to my case rarely communicated and repeatedly failed to return my calls. After 27 days, I requested a loaner and were told they couldn't provide one because there was no diagnosis -- because they hadn't even checked the vehicle! Eventually I had to escalate the situation to Hyundai Motor America. After a lot of arguments and few times trying to contact the service Manager at the dealer, finally they agreed to give me a loaner, remember it was 1 month already! And 3 days later, we were told to pick up the vehicle (my car) from dealer because they couldn't replicate the problem!! (more than a month they never check my car and in 3 days they said they don't have a diagnosis!) I picked it up and within approximately 5 minutes of leaving the dealership, the same problem happened more than FIVE times in less than 10 mins. driving back to my home. Unbelievable!!! We called the manager and he asked us to bring it back, the only reason I did it was because the repair was covered under warranty. The car stayed there for another 2+ weeks, with the same lack of communication. We had to repeatedly call and leave messages just to get updates. We even provided information about similar cases and possible diagnostic solutions. After 50 DAYS, they finally ordered a part that we had already suggested they look into earlier. The most frustrating part isn't just the 50 days -- it's the lack of urgency, communication, follow-up, and accountability. And I don't even want to mention the experience when I pick up my car back, service advisor and manager were very unprofessional and the car was completely dirty (inside/outside), smelling very bad inside the car. If you are considering Rick Case Hyundai Plantation for service, especially for an intermittent or difficult-to-diagnose problem, or any other situation, do your research first and consider your options carefully. I hope that I never need to go back to Rick Case Hyundai, because after this experience, I never want to deal with this service department or any other department in this location again!