My dad lived here in the independent living apartments until he needed rehab and moved to assisted…read moreliving temporarily. He really liked his apartment, the food, and he made friends. The assisted living facility was dreadful. He did not have dementia but the nurses treated him like he did. And they would not help him to the bathroom at night. They told him to use his Depends and ignored his pull chain. He got up by himself, fell and broke his hip and died within a month. It's not continuing care if the assisted living is no good.

Temporary living in the rehab section is not so good. Luckily it's temporary. Dated bedrooms,…read morestaff unfriendly or does not look up from their desks, not too much interaction or activitites

My mother is in the Memory unit at Kensington Park. She's getting very good care, around the clock…read more She likes the food a lot - much more than what her in-home caregivers used to prepare. There are musical performances and other cultural and healthful activities. It's difficult for anyone to adjust to a new environment, and even more so for an elderly person with dementia. The Kensington Park staff do their best to welcome and acclimate new residents - which, with the added problem of Covid, is a challenge. They are kind and attentive, dealing with irritability and other behaviors with grace and patience. The management is very open to communication from family members and every issue is addressed. Visits from family members are easily scheduled. It's a good place.

The supervisor, Christine (I believe) is in the wrong line of work. I went to visit a lady I cared…read morefor for almost 2 years and was told evening visiting was canceled. This was a direct lie to my face. Subsequently, I spoke to my friends' daughter who told me "since her mother broke her arm, she was not participating in activities, and was too tired from too many visitors. The supervisor's recommendation was no visitors other than once a week from each daughter, as per my friend. My friend is 97 yeaars old. The elderly NEED verbal stimulation, not isolation. My friend, the elderly lady, does not like this place and has expressed it in no uncertain terms. My experience with ideas like this ends in the life of the elderly person in less than 8 weeks. My friend (the daughter) has placed her mother in a prison because caing for her mother is an inconvenience.

I moved into homes on Quaker lane ( which is connected to friends house) in April and I thought I…read morewould not be accepted since I am younger but when I moved in I was accepted happily by everyone and the thought left my mind there is always something to get involved in it's a community and the good is great I am going to live out the rest of my years here

My Mom had a stay at the Friends house rehabilitation Center in Sandy Spring, Maryland. I have…read morenothing but rave reviews for this facility and staff. The staff is loving and caring to the patients requiring care there. Attentive to their needs in a timely fashion. Personally, Peter the regular nurse on day duty is excellent. The physical therapist, occupational therapist and speech therapist provided exceptional care in getting her ready to return home. The facility is very clean and provides a safe environment for those who stay there. The food they serve is prepared by a chef and is not institutional food you find in many hospital centers. Mom had no complaints and enjoyed her meals. Administrate process was very easy getting her in and releasing her. Chris was very helpful. I would highly recommend this rehab facility to anyone in need. Dr. J Valentyn

Our experience at Montcare Potomac was deeply disappointing. My mother was admitted here to recover…read morefrom hip surgery and receive regular PT and OT. While the physical and occupational therapy teams met expectations, every other aspect of her stay fell short of professional standards. The facility lacks clear protocols or any sense of a standard schedule. Our arrival set the tone for the entire stay. No one was available to meet the ambulance, and our family was forced to wander the halls just to find a staff member. Once she was settled, the lack of oversight became even more apparent. Because my mother has dementia and cannot advocate for herself, we remained by her side. We witnessed firsthand as call buttons went ignored. When we finally stepped into the hallway to find assistance, we were often told staff members were at lunch. It feels as though the staff does the bare minimum, especially when they believe no one is watching. Memory care should never be an excuse for providing less than adequate care, yet that is exactly what we witnessed. I am particularly frustrated by what felt like a "bait and switch." I toured the facility beforehand and was shown private rooms on the first floor which are in much better condition. The second floor, where my mother was placed, is a stark contrast--peeling wallpaper, broken furniture handles, and bathrooms that feel unclean. The clinical follow-through was equally poor. Despite having a nutritionist on staff, no one ever consulted us regarding my mother's dietary restrictions. We explicitly instructed the nursing staff not to give her sugary juices to avoid spiking her blood sugar. While they acknowledged the request, they failed to follow through, delivering orange juice with her breakfast the next morning. Had we not been there to intervene, her health would have been at risk. Furthermore, basic administrative tasks were handled poorly. The social worker was asked to order a wheelchair and ordered the wrong size. While I recognize that having family advocates present can add stress to a team, the staff showed no extra concern; if anything, they backed off, seemingly assuming we would handle her care ourselves. Everyone here seems to be passing the buck, ignoring patient health, safety, and comfort. These facilities are paid significant sums by Medicare and private insurance, yet Montcare is not delivering on its promise of quality care. We have moved my mother out of this facility to ensure her safety.

MontCare Potomac:…read more We were very dissatisfied with this facility. My mother was placed here for about one month in 2024. The furniture was quite old and dilapidated -- think busted drawers and broken handles on cabinets. We worried about our mother's safety as dementia patients were allowed to wander in and out of her room.We were required to direct these dementia patients (thankfully, they were women) out of her room. The nursing station, although nearby, was understaffed and was unable to monitor patient rooms. Our mother contracted COVID-19 at this facility and when we complained to management about the strong likelihood that she got it from dementia patients wandering into her room, our concerns were dismissed outright. We were told that, "it could have been one of the nurses". When we countered that by stating if all nurses were on duty nightly (we came every night/evening), why were there no absences among the nurses? Furthermore, we asked why the facility isn't testing its staff, to which the management replied that it wasn't necessary. The management personnel just reiterated that we had no proof it was from one of the dementia patients. As our mother was elderly, the physical therapist (a young lady more concerned about her Instagram page) was totally disinterested; and in my humble opinion, did not conduct an adequate assessment to determine that my mother wouldnot receive physical therapy. If your loved one is quite elderly or very incapacitated, think twice about this facility. Its good rating does not reflect the reality.

I have lived here for 7 years. It is quite expensive, and annual monthly fee increases are way…read moreabove cost-of-living, Social Security, and pension increases - 4.5% for 2021. It was pretty resident-centered when I moved in but the culture has changed to be much more staff-centered. They will make changes for the convenience of staff almost instantly even if they are a great inconvenience to residents, e.g., requiring residents to submit meal orders by 8 AM the day before the meal. They have been moving work normally done by staff to residents. For example, they switched trash/recycling contractors to one which will recycle much less. Residents are now collecting much of the recyclables and transporting itself to the Transfer Station. On the positive side, apartment layouts are superior to any other community I visited. It is a very friendly community.

I can't say enough wonderful things about Ingleside at King Farm. The staff, the activities and…read morefacility are all top notch. Did I mention the food, it's also amazing. My Mother lived at IKF for many years, she started in assisted living, but then transitioned to the memory care unit. The staff was so wonderful to her. My sisters and I were so happy with the care our Mom received. Matter of fact, even though my Mom passed away several years ago, my sisters still tell me that it was the best thing I ever did, finding IKF for our Mom. We called her Eloise at the Plaza, because she felt like it when she was there. Madelyn F