I went to Parcel plus with two items to return. I had two prepaid Fed Ex labels. The seller asked…read moreme to put my items in a free Fed Ex box. When I asked for a Fed Ex box the attendant said they don't have Fed Ex boxes. I was told I would have to drive to Wilmington to get a Fed Ex box. I asked if they had a box I could put my returns in. Each box was 0.79 and the labor to put the return in the box and tape it up was 7.50 for each return. I am shocked it cost $16.58 for two boxes and tape. The store was empty and quiet. I can understand why. The quality of customer care and value for the money was not worth it. Unfortunately, I needed to ship these items today. Next time I will do better research before I leave work during lunch to take care of a return.

We were quoted $50.00 to ship two states away The customer service rep. Said a bunch of false info…read moreand I had already did my own research with a completely different estimate! We to UPS STORE 5 minutes away! & was quoted $19.99 same thing! Don't go there!

I am still fuming ... pi_ _ ed off if you will…read more First, I will admit that I am a little bit over 50 so in person service especially related to technology is always my preference even though I am still able to work my way through my I-Pad, my notebook, and my smart phone (Yes, I have all three so I work both in the Windows world and the world of Apple as well.). I am here in Delaware and have an important work project that needs to be printed. I saved the project as a WORD document but felt that since there was a Staples store within 5 minutes of my location that I would go there to ensure faster service. I really needed this print job completed by midday tomorrow. The Staples location near my home has always been really great about working with me on various projects always providing excellent customer service. So, I walk into this "attractive Staples" store and smiled noticing that in the print shop there were no customers and three employees just hanging out. One was leaning against the counter playing on his cell phone. It was BINGO ... I won't have to wait to get this project taken care of. As I stepped into the PRINT SHOP section a young man literally sauntered up to me. It was almost as if he was demonstrating what the COOL in a COOL walk is. There was no smile ... there was no "Welcome to Staples" ... but I was still hopeful as I pulled out my I-Pad to show him my project. THREE PRINT SHOP EMPLOYEES ... maybe FOUR ... all standing around ... no customers other than 'moi.' And, I tell Mr. OH SO COOL ... I have a work project that needs to get printed. His first words ... did you go online? DID I GO ONLINE ... NO, I am in your store to get your help to get my project printed HE _ L NO ... I didn't go online. Actually I didn't say that to him but I pled innocence saying I have my document here can we upload it to get it printed. His words ... you need to go home and upload your file or put it on a thumb drive (He may have used a different term but by now I am thinking about the middle finger that he is clearly invisibly pointing at me. Mr. Cool is now Mr. Annoyed with the old man who expects him to do something.). I then asked, when would it be printed ... late tomorrow afternoon ... no earlier than 24 hours from the moment you upload it. Perhaps the steam was rising from my brow by this time as he turned and walked away from me after saying 'ok' as in the conceptual process that I understood that he would even consider uploading it in the store for me or helping me if I needed assistance. Realizing that I was going to head home tomorrow ... and that there are other options ... I went to my temporary residence and clicked on FedExpress's KINKO site. I will be picking up my project on the drive back in the middle of the day tomorrow ... not 24 hours from the moment I hit send. I should have read the other reviews of this STAPLES store ... it seems like the lack of service or rather the disservice I received is a constant at this location. I feel for my fellow older folks who might need assistance ... my suggestion go elsewhere.

I dropped something for Amazon and got what I thought was a coupon for right then. I asked the guy…read moreat the register and he said oh no you have to sign up on the app first. But he didn't tell me as I couldn't use it right then. He made it sound like I could use it right then, now I have a coupontoo that have expired because your expiration dates are so small. I got a Staples to drop off for Amazon and I might buy a thing or two. I bought more than I would've. If I had known I couldn't use the coupon right then. As a matter of fact, I don't even see the coupon anymore because it was 20% or $20 off of $60 worth of stuff. Not cool.

An outbound shipment never left. I just found out from 6 weeks ago. Otherwise fast and convenient…read more But, I am concerned to see that I am not the only one who has reported issues. KEEP YOUR RECEIPTS.

rarely have we had any issues with this store other than a few of their folks are indifferent to…read moreunfriendly but for the most part they are efficient enough to do their job. Just don't go looking for a friend in this place unless you meet your neighbor there

Chris and the team are so knowledgeable, courteous and go the extra mile for the customers. Highly…read morerecommend!

From the owner: Quality Printing & Promotional Productsread more