We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Innovative plumbing is great! They were out on Monday as promised and found the problem, a cracked…read moresewer line, and came back the next day and fixed it. Tristan and his company are are professional and know what they are doing. I highly recommend them to any one needing a plumber. alan p

From the owner: We are a family-owned business with decades of experience handling all aspects of plumbing, from…read moresmall residential jobs to major commercial projects. We're eager to prove ourselves because we want to be your go-to plumbing solution guys. We put a great deal of family pride in the quality of our work and it shows. References are available upon request and we have many photos of our work. Give us a call today and tell us how we can serve you. You can also reach me at office@plumbsol.com

Jason was very professional, very skilled in his trade, on time, and extremely polite. Good price…read morefor the work he was doing for us. Even performed a follow-up call a few weeks later after service was done to ensure everything was working as it should and we were happy with the service & work. Would recommend him for AC work.

This company is very unprofessional. They destroyed my drywall and ate food from ny refrigerator!…read more Do not let these people come onto your property!

Allen Service Co installed a Carrier mini-split in my detached shop/office at my home. Price quote…read morewas competitive and reasonable. Austin was responsive and answered all my questions. The system was installed as promised by Thomas and his crew. Thomas is very professional and knowledgeable. I will use Allen Service Co for future service of this unit and my homes central system.

You know my momma always said if you can't say nothing good then don't say nothing at all. So I…read morenormally don't write a review because most folks know your in a bind and will pay to get out of it. Not these guys. Well my air stopped working today, Sunday of all days. Well I guess if something is going to go wrong it's going to wrong when everyone is closed. I googled AC repair for my area and got about a dozen hits. Now let the calling begin. Allen Service Company was the second one I called out of 5. I left a message for all of them. Got a call back but couldn't get to me until Monday evening. It's mid July in central Alabama. It's hot in this house. Well I set an appointment for Monday evening. Gonna have to leave work early. About the time I got off the phone from setting up my appointment it rang again. It's Allen Service Company and the young man is a life saver. He is on call and can be here in 20 minutes. He explained the service call charges and they were very reasonable, actually lower than the guy that can't get here until tomorrow evening. The technician shows up and within 5 minutes has the problem diagnosed. 15 minutes later my AC is up and running again. Figures up all the charges and I happily pay the man. I figured with it being Sunday it was going to be outrageously expensive, but no it was very reasonable. Did an awesome job. Checked everything else and all looked good. Very professional. Didn't try to sell me something I didn't need. Did I mention it is Sunday, mid July, central Alabama. It's hot. If you need anything done, give these folks a call. Repair, replace, new install. They can do it all.

I would absolutely NOT recommend Spence Air Solutions. The technician assigned to my order called…read moreto make sure I was home, but I wasn't able to answer the phone, and he didn't leave a message. I didn't even know the technician had called until I spoke with the owner later. When I called to make sure we were still on the schedule, that's when he told me that the technician had called and didn't get an answer, so he moved on to the next house. Huh?? I made plans to be here between 12-4 like I was told, and the technician just moves on to the next house instead of actually showing up? Or at the very least leaving a message? I explained the technician didn't leave a voicemail or send a text message and asked that he do so. His reply was, "We expect customers to answer their phones just like we do." Excuse me?? First, your technician doesn't have the courtesy to leave a message or send a text, and then you tell me, as an individual, to answer my phone the same way businesses answer their phone? And then the owner said he was canceling the order because he didn't want to deal with rude customers. Asking the technician to leave a voicemail or send a text message is rude, but telling me to answer my phone isn't rude? I will NEVER use Spence Air, and I will NEVER recommend them!

Everything above as to the Service,Quality,and Value speaks volumes with this company. My…read moreTechnician Carlos not only showed his professionalism but he also was very detailed about the job at hand and even more he listened to my concerns regarding job itself. I can really appreciate a company that gives there best when it comes to satisfying there clients, Which only means one thing , Repeated Business must be one of their highest standards cause they are that good and I will definitely use their services again when needed. Shout out to the whole team in assisting this work order!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.