I got a $50 gift card from a friend here and went during the day. The employee wasn't in the store and ran in after she saw me looking around for assistance. She was not kind, she wasn't very helpful. I asked for a foundation and she recommended me a couple and I picked the $70 Sulhwasoo bc it felt really silky on my hand. I ended up using some on my face and liked it. I come home to find the oil on top and color clumped on the bottom. That's fine, you just shake it right? The expiration date is of Dec 2025. I have 6 months to use this whole bottle. I used my last foundation for over a year. There is no way a foundation shelf life is only 6 months, that thing has been sitting on that shelf for years. Also, I bought Anessa sunscreen for less than $20 bucks, they sell it for $39. This place can't get rid of their make up bc of their prices and customer service so if you do end up shopping here, you'll end up with overpriced, almost expired makeup. O and they make it clear there are no refunds or exchanges. I have never encountered a beauty store that doesn't do exchanges. How will you ever try new make up at this store? What if you break out or get almost expired make up? Such a waste of money.... Don't bother going here, there's other make up stores in the mall, try them out or buy online from a reputable store read more

The ladies here are always super helpful! When I came in almost 3-4 months ago I don't have any skincare routine but after being guided to what will suite my face and skin texture best as well as understanding my skin goals, I was advised to try their IOPE collection. Since then, this is my go to place for all my skincare needs. read more

The girl working at the store today, on 5/12/24, was incredibly RUDE. My two friends and I were browsing around the store at around 3 PM. One of my friends was looking for eyelash products. The worker approached me and, while scanning me from head to toe, asked if we needed help, in a tone that seemed judgmental and unwelcoming. I replied, 'Yes, are we not allowed to browse?' I found her attitude unnecessary and off-putting. F you staff, just because we are not Korean and I have tattoos and dress different, doesn't mean you can treat me like that. Get your sh*t together, bi.t.h read more

Aritaum - Rude staff. - Cosmetics & Beauty Supply Near Me - Buena Park, California

피부 타입에 맞는 친절한 설명 감사합니다~ 설화수 라는 브랜드가 제 피부에 꼭 맞네요 너무 부드럽고 잔주름도 없어져서 너무 만족 스러워요~ 설화수 화장품 추천합니다 가격이 좀 있지만 진짜 피부가 좋아지는걸 느낄수 있어요 read more

Aritaum sells Korean skincare and beauty items. Some brands sold here are Laneige, Sulwhasoo, Innisfree, Hanyul, and Iope. It's really nice to be able to find Korean skincare and beauty items from different brands in one store, but I thought the employees here were too pushy. Before I could say anything, one of the employees immediately took my items from my hands and brought them to the register. It didn't make me feel comfortable shopping here since I still deciding on my purchase. The employees here really seem to want to push you to buy something. read more

This is a nice store when looking for Asian beauty! Very welcoming!!!! Has nice products overall to browse and try!!!

A pleasant experience at this Aritaum!! The staff that was working was very informative but not overbearing! They gave me some good advice on what products to get and some of the best sellers now. def my go to k-product location from now on!! read more

The moment you walk in, you can feel the low vibrations lol. Not joking! One star for actually having products in stock though. :-) read more

The staff is sooo rude, immediately got a nasty look and definitely felt unwelcome. I got discrimination vibes, and just would not recommend! read more

I've always passed Aritaum when I used to frequent K-Pop Beauty across the walkway in The Source. It was never really busy and I noticed the clerk would look up from whatever she was doing and would greet me politely every time I went in. After not getting much clear direction for maskne solutions at K-Pop Beauty, I decided to go to Aritaum and ask someone there for advice. The gal who helped me showed me different brands and explained the pros and cons of each line. She tested products on the back of my hand so I could see and feel the textures for myself. She seemed well-versed on the lines and I was quite impressed with her expertise. I told her I needed to think about two products she showed me from Iope and she said that was fine. She mentioned their rewards program and promised that if I changed my mind and wanted to buy the items, they were valid for making new members jump to the second tier of their rewards program automatically. She also offered to apply 10% off from the welcome discount to my order if I bought the items. I came back a weekend or so later and told her I wanted to try the products out. She made it clear that they do not do returns, which is explicitly stated at checkout with a clear sign. That was fine with me as I liked that Iope was mid-priced and unscented. (My current items have a fragrance and it was making my skin worse when I wore a mask.) As promised, she applied my 10% discount to my purchase that day and shared that there were more discounts coming up for April. She was kind to give me some samples for an Iope moisturizer as well. I'd come back to this location again. I had a good experience and the parking was easy - plenty of spaces at The Source. Also you can enjoy a drink or bite to eat while you wander the mall. read more

The seller on Friday night is a scammer. This is the first time I buy espoir lipstick canberry gloss, but she gave me the Eiffel velvet tint. Usually, I do not check again. In the morning I open it to use I realized that it's the wrong product. But the store is NO RETURN NO REFUND. Even in my bill (I buy Hera sunscreen (36) Espoir Sunscreen (30) and the espoir lipstick (22)). That seller told me that the espoir brand does not gain point from the store so she will charge another product with the same price so it can benefit me. Therefore my bill does not have the lipstick product. SCAMMERS. read more

Not surprised that all the reviews are the same. Let's not even talk about customer service, these girls act like they're being force to work there with no pay. Just following you around with their eyes but when you actually approach them they pretend to avoid eye contact. They view people more like thieves than customers. I asked if they had wipes to remove the swatches on my hand from and the girl just said "no we ran out" not offering any other solution. So i had to think of one for her and asked if they had a tissue or something and another blunt "no". Maybe try a less obvious lie next time? lmao couldn't contain my eye roll at this read more

I don't know what it is about this place but everytime I walk in the vibe is so off, very unfriendly and cold. The staff doesn't greet you but follow you around with their dead eyes. They just treat you as an inconvenience if you ask if they have a certain product. I've had better luck with cosmetic world across from them and it's no wonder that their competition gets more business than they do. Kthanksbai snooty stuck up Aritaum. Going to take my money elsewhere read more

It's an alright store but wouldn't be my first pick. I usually go to stock up on face masks because they'll do buy 10 get 10 or buy 10 get 5. Customer service isn't here if that's what you're looking for. They're not rude or mean or anything, but they're also not friendly or helpful. 9/10 times I'm here, they'll recommend me Sulwhasoo (more on the high end), without asking about my skin type or concerns. It's more of a sales over service vibe. They'll either hover over you to tell you how amazing Sulwhasoo is, or they won't acknowledge you at all. They give you samples with your purchase, but I recommend you check the expiration date because they put a barcode sticker over my face mask so I checked to be safe and it had been expired for about half a year :') read more

Aritaum - Cosmetics & Beauty Supply Near Me - Buena Park, California

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This store has a lot of good products, specially Sulwhasoo and the staff are so kind.

I visit this store regularly for my skincare products, and the staff are always kind and welcoming. If you need a recommendation, ask for Aerim--she checked my skin type and suggested a basic skincare set, foundation, and blusher, and I love all of them! read more

great staff!! employee with bang and short hair were so nice and helpful! i would definitely come back to shop:)) read more

Aritaum - Cosmetics & Beauty Supply Near Me - Buena Park, California

PLEASE READ THIS & AVOID this place at all cost!!. Their products are excessively priced. I discovered that you can find the same items on other official Korean websites for half the cost. What bothered me the most was an incident a few days ago. I went there to purchase a cushion, and an employee named Alison attempted to upsell me a Nuse makeup base. While doing so, she abruptly left to assist another customer, even though there was another employee available to help. I found it a bit impolite and peculiar but didn't dwell on it. I was deliberating between two different colors (white and pink) for the Nuse makeup base and ultimately decided on the standard white color. I informed another employee of my choice while Alison was still assisting the other customer. After being charged for the cushion and makeup base, I went home (I live 30miles away from there) and was excited to try out my new makeup. When I opened the makeup base package, I noticed it was pink (they gave me the wrong product), but I didn't mind, as I also wanted the pink base. So, I decided not to drive all the way back to Buena Park and use the pink base. To my surprise, when I dispensed the product, I realized it was a completely different product. That's when I called the store (I had to call five times before they answered, which was ridiculous). I informed Alison about the situation, and she told me they couldn't exchange or refund any make up products and if the box is opened, as it was stated on the receipt. If they had informed me that makeup products are final sale before charging me, I wouldn't have purchased it in the first place. They were quite deceptive about this. When I suggested that, since it was their mistake from the beginning, they should at least exchange the product as a courtesy, her manager, whom Alison spoke to on the phone, had the audacity to say, "You should have came back right away when you realized the product was incorrect." To clarify, I didn't mind using the pink base, but you gave me a completely different product. So, the mistake was due to your incompetence not me. Alison told me to come by on Thursday so her so-called "manager" could resolve the issue. However, I made it clear that it didn't sound like the manager would provide a realistic solution, so I didn't want to waste my time driving all the way to Buena Park for something that wouldn't happen. That's when Alison said, "oh no, I think my manager will be able to exchange the product for you." So, I thought, "Oh, okay, maybe their customer service isn't that bad." Fast forward to Thursday, I drove 30miles to Buena Park to visit the store. When I met the "manager" and explained the situation, her way of handling it was to scold me and shame me for not checking the receipt that clearly stated "no exchanges for makeup products." ( honestly, who checks every freaken receipt) and again this wouldn't have happened if you gave me the correct product in the first place. I told her that they should inform customers about this policy before ringing up the product, and I wouldn't have come if Alison hadn't told me they would compensate somehow. They totally wasted my time! Honestly, even other local Korean makeup stores would have offered store credit. I wasn't seeking a refund; I wanted an exchange for their mistake. I told her that in our current state, where Sephora, Nordstrom, and even small local Korean cosmetic businesses offer exchanges, refunds, or store credit, it's absurd that they would mistreat and mislead their customers like this. This place is condescending and shows no regard for their customers. At least Alison was kind, but the so-called manager was rude, kept interrupting me, and repeatedly claimed it was my fault. You're right; it was my fault for foolishly visiting a cosmetic store with only three stars and thought otherwise. SHAME. ON. ME." read more

The customer service here is amazing. The sales person who also helps cashiering has always been super kind and helpful whenever I come in. The employees are well versed in the product and have been able to answer any questions I had. I have been back three times already to purchase sulhwasoo products for my mother. Definitely recommend! read more

It is located conveniently in the source mall. Friendly staff, good product introduction and lots of gifts. A perfect place for all women.

Dont go here. This place is whack. My mom went in there with me and the lady tried 2 samples of eyeliner on my moms skin. 1 light brown and 1 dark brown which looked like black and my mom pointed to this one saying "I want this one" and the lady was scrambling and brought it to the cashier. The lady at the cashier then asked my mom "you want black"? And she said if that's the one on my hand yes. Not ever telling my mom that the darker one on her hand was not black but the dark brown color. Then the manager said she can't exchange it...apologized that her worker is 1st day of training.. like seriously? Your employee made an honest mistake but you still refuse to exchange? I feel so scammed. Unbelievable horrible costumer service. Don't go here. read more

The price range of products here can go anywhere between $4 to $100 and up, which I think gives shoppers the benefit of convenience. I bought 5 different items, 4 masks and 1 eyeshadow, and they're all amazing. The store has a large variety of masks to choose from, and I'll be coming back to buy more. The eyeshadow I bought is also very pigmented and easy to blend with. The employees in the store are funny and kind, so the customer service is great. Overall, I enjoyed my experience shopping there and will continue to come back when I visit the Source. read more

Aritaum - $1.50 Masks; $5.50 Peachy Eyeshadow - Cosmetics & Beauty Supply Near Me - Buena Park, California

Worse customer service here. Employees are very stuck up and don't welcome you, when you have a question they act too busy to help, and there's no one in the store. read more

Visited this store with my gf. I had an empty soda can and when I asked if I could toss it in their trashcan that was right in front of me, the little Asian girl at the front counter asked me to throw it away in one of the trash cans outside so I had to walk around looking for a trashcan while my gf was shopping inside their store. Shitty customer service. read more

Would give 0 stars if I could. There was no one there except for me and yet the staff working would not even look me in the eyes to give me an answer to a simple question. I had full intent to buy a product but would never ever come back to be treated like this. read more

The people that work here are extremely rude and unhelpful. The just stare at you from behind the counter. Emotionless. And this is how all the workers are every time I go in there. There are much better beauty store options. Pass on this one. read more

Shopkeeper followed my friend and I the entire time we were in here for absolutely no reason at all just terrible

I just flow in from Texas and left the bulk of my 5-step skincare routine at home. I walked by this place and was intrigued since I've never heard of the brand before. I'm used to Tony Moly and the Face Shop, and some random ones from Amazon like Mizon. The prices here vary greatly, and you can spend as much or as little as you want: You can get a gift set for $35 or $700. Why five stars? The service was awesome. The saleslady was super friendly, and never tried to upsell me. If I held a $50 product, she'd steer me to a $25 product and tell me it was the best seller. She also was extremely generous with samples at check out. I bought some men's lotion, a nighttime skincare gift set, and a lipstick for $90 (the men's lotion was $50). I felt comfortable in there and the products seem super lush. Give them your business! read more

I'm all about great customer service and feeling like we're a valuable customer. Thank you Aritaum for making me feel important and appreciated. Don't stop making your customers feel this way. I promise to also come back if you don't stop and to pretty much hand over my check to your business. Lol, that so me, no lie. My skin is important! When walking in, I was greeted with a smile and with a beautiful "Hello". The gentleman and the beautiful lady were extremely helpful. They also made sure to make my 6 month old feel welcomed. I was impressed! This location is fairly new, and is much better then the one at H-mart on Beach & La Mirada, which I visit a lot. They have a bigger selection on skincare products. Also, "Gentlemen", they also have a men's skincare lines for you all. We ladies like our men to take care of their skin. Just a FYI! Hehehe. - Aritaum is located on the first floor to the right of the elevator and next to the small stadium. You can't miss it. Parking is amazing, with plenty of parking. The Source is the spot to be when you want to relax. It's nice and clean. ---------- I would like to add a comment about the IOPE matte cushion. It's a GREEN light for me. It feels light, but covers good and makes skin look natural and healthy. I have 0 to none oiliness and 0 breakout. I have oily skin and super sensitive, which can make my skin breakout fast. It also didn't make my skin cakey nor dry. I'm glad I purchased the $60 deal .... read more

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Walked in just to browse with a friend. The staff quickly left their post behind the counter to pretend they're fixing/organizing the shelves while be browsed. Obviously they were observing if we were going to steal anything. Felt uncomfortable and left lol. read more

Employees were extremely rude and pretentious. The atmosphere of the store is uninviting. Very disappointed

I went here yesterday afternoon to just get a highlighter. When it came time for me to pay, the woman working tried to offer me products to "fix" my forehead texture and acne unprompted. I understand that she's trying to sell product, but the way that she went about it was just plain rude. I got the one product I wanted, and unwarranted sales tactics that I didn't appreciate. Not coming back here. read more

I stopped by here recently on a weekend to stock up on some facial cleanser and shampoos and was very pleased to find that they changed their staffs! The new girls working here were much more friendly, less salesy and knowledgeable. The girl with the long hair helped me pick out the perfect facial cleanser for my skin type. I've been using it for about a week now and I'm very content with my purchase. read more

Love their options and customer service but they need to check up on their makeup section! They sell expired makeup!!! Bought this last month and just realized this now after several uses.. read more

Aritaum - Expired eyeshadow! - Cosmetics & Beauty Supply Near Me - Buena Park, California

girl wearing the blue hoodie was so rude :P just walked around with her hands behind her back and wasn't helpful at all. their manager is definitely not training their workers properly especially if they're working in customer service! do yourself a favor and go to cosmetic world :3 just a couple steps away! read more

Walked into the store with a friend hopeful to find some cute makeup. While in there, the little short lady with darker / black hair was BEYOND RUDE. She kept giving my friend and i weird attitude / looks while seeming to speak normally / friendly with everyone else. We would ask her for a shade and she would just go to get it without a word or give short monotone responses. I picked a single lip gloss and went to check out, the same short lady helped the girl ahead of me in line and after went to the lady behind me to ask her personally if she was ready despite me OBVIOUSLY standing in line. Once the lady told her i was next, she dropped the smile and pitch of her voice and became very rude. There were some issues concerning the tap when i tried to pay and the lady was being very rude and inconsiderate while i was trying to figure it out and give them business, i decided to take my money to the place across them, where they have excellent service and are very kind and courteous. Avoid this place at all costs unless you want to be given an attitude the whole time you're there read more

Gloria was so helpful when I went!! She really took the time to help me pick out a nice shade of foundation for me! I'm definitely coming back because of her!! Highly professional at her job!!! read more

I called the store to do a stock check for an eye brow pencil and the girl that answered the phone was super rude. Just a simple hello and no no no was her response. She didn't even want to wait for me to ask what type of brow pencil it was. Before I can even finish, she answered no. All I was able to get in before being interrupted was, I am looking for a brow and then a simple no was her answer to me. I understand they have young part time workers but being nice and professional should be a required skill especially working in retail. They really need to train their staff on customer service. And lastly, if you're an English speaking customer, it's even harder to get assistance. read more

Helpful, kind staff who assisted me in looking at lots of options suitable for my skin, age, and price range without pressuring me into buying anything. They also threw in lots of samples for me to try! read more

I'm extremely disappointed at the customer service of an employee at the Buena Park Source Mall's Aritaum. I first purchased a Sulwhasoo Skincare Line for $580 at the store about one week ago. I realized that I was not given the 10% off as the store had advertised and I went back to request the 10% off (the employee who helped me wasn't present) so another employee put her on the phone to ask about the 10% off. When the employee handed me the phone and I inquired about the discount, she said that "I couldn't get the 10% off, and that I had to accumulate points like at Sephora." I then asked her where on the coupon did it mention points, and she told me that she could offer me 10 dollars in cash instead. I said no, because I wanted my 10% off that she originally did not scan for me the first time I purchased the items. She began screaming, not yelling but wordlessly screaming like a psychotic person and hung up the phone, completely disturbing me. The store employee just repeated that she could not give me the 10% off and "the store was not doing well financially." Then, I insisted that I wanted to refund the product that I originally bought. She then said that they didn't do refunds and the system was "too hard to do returns," so I asked to exchange the products that I first bought with other products within the same price range for "store credit. " While I picked out the products, The other employee called the store employee again multiple times, and then I realized that I was receiving terrible customer service, and I wanted to speak to her why she was so upset and physically screaming through the phone. She responded by saying, "It's because I just woke up (mind you, this was 3pm) and because she was confused." I am extremely upset with the customer service at this Aritaum, and I can't believe that the Aritaum company allows their employees to treats their customers so poorly. If the customer does not understand how to use points as new then the store needs to explain well and communicate the issues not verbally abuse others. I am not writing this to get 10% or any other discount. I am letting people know how they treat their customer with such a rude and horrible manner. The employee who frantically screaming on the phone should be disciplined on basic customer service, such as not screaming at customers through the phone or hang up (twice) as well as basic explanations about promotions that are occurring in the store. Also, NO REFUND policy and information should be transparente to customers before purchase. This behavior is ABSOLUTELY unacceptable!!. It's one thing to be rude to a customer, but another to shriek nonsensically at a customer over the phone!! read more