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    Arizona Backyard Custom

    5.0 (3 reviews)
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    4 years ago

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    The WeatherShack

    The WeatherShack

    3.6
    (17 reviews)

    Horrible customer service. They made me a propane hose that lasted less than one drive in my camper…read moreand would not warranty it. They admitted the failure was caused by an old crimping tool they had to replace due to multiple failures and still would not warranty because of time. This new hose sat in my toolbox from the day they made it until the day before my first camping trip and it leaked the entire bottle of propane before we finished the 2.5 hour drive. They acknowledged the hose was brand new and their crimping tool was old and causing failures but because I did not bring it back within "a day or two" they had to charge me. I brought the repaired hose and defective crimps to the RV store that recommended them and they were shocked on how I was treated. It took two $5 fittings and less than one minute to cut off defective crimps and install new and still said they had to charge me even after their defective tool caused me to leak out $30 in propane. I am disappointed they couldn't stand behind their work and make it right. I try to support small businesses but I will tell every person I can to stay away from this place.

    While I haven't purchased anything YET, I had to jump in and leave a review. I went in there today…read moreto see about getting a new fireplace. Elaine greeted me and was so kind and helpful. Seriously a wealth of knowledge, listened to me and informed me of all my options. One of the BEST customer service experiences I have ever had. Thank you Elaine!

    Arizona Backyard Custom - fireplace - Updated July 2026

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