Desert Custom Fireplace and Door came to my house today to fixed fireplace…read more It seem that the door was loose and that is the reason the fireplace was not working. I have previously given a bad review because, I was left without a fireplace for Christmas. I am happy now. The service was done and the issue has been resolved. Sincverely, Janethe Hesterman-Fountain Hills, AZ

Robert and his son recently installed a new fireplace door, painted the fireplace interior, and did…read morea very complete cleaning of the flume. They arrived on time and were engaging, provided a quality product at a fair price, and left no mess. We'll definitely recommend them!

Amazing experience. Honest: small family local business: most important knowledgeable and excellent…read morein the work they perform!

I believe Robert was the tech that we worked with. He was polite, courteous and answered all my…read morequestions about the fireplace. The quote was reasonable and was pleased.

Tried to schedule through Yelp ... they don't do it that way.Wanted photos and a phone call to…read moredecide whether or not they even wanted the basic fireplace service job. That's their right as business owners, but it also sounds like the cart intends to drive the horse ... and if they don't want my money, I am content not to give it to them.

Came on time. Very courteous. Had to order part for fireplace repair. Got part quickly and returned…read moreto complete repair. Fireplace cleaned and working great. Repair crew were very clean and left no mess. Highly recommend!

Showed up on time. Professional demeanor Cleaned the…read morefireplace and it looks much better Answered questions

From start to finish, this company was super responsive, extremely professional, and provided,…read morereasonably priced quality service! I was impressed as was my husband. Everything about our chimney system was thoroughly and clearly explained to us. How best to use it, what to do, what not to do. I've never had a house with a chimney before, so all of this was super helpful information. He put my mind at ease about actually using our fireplace. I made sure she was all cleaned up and ready to go! I'm out of these folks to my contacts in my phone and will 100% reach out to them again for general maintenance and any other issues that arise. Could not recommend these folks more!

Staff is friendly and have worked for them a long time. The business has been at this locations for…read moreyears. Very knowledgeable in the fireplace and grill business.

What a great place! Nice, honest and great guys in here. Got a great deal on a new bbq. Definitely…read morerecommend this place. They even let me feed the Koi

I'm a contractor and I had them install a unit on my job. Wonderful product, looks amazing and AZ…read morefireplaces always answered my emails of concerns. Sam my technician diagnosed a small electrical issue for me today and we were able to get it all started. Great customer service, which is hard to find in construction trades

I reached out to this company and I got the run around. First of all they tried to discourage me…read morewith a 200+ trip charge. And then if they came out again it would be another 200+ trip charge. All I wanted is my fireplace restored back to working order. But it seemed I personally was not important enough for the help. I definitely would not recommend these guys at all!!!

In August 2025, my husband and I called The Trusted Tech when our HVAC unit's primary drain pipe…read morewas clogged, forcing rusty water through the secondary. The owner, Lucas, arrived and we could tell he was a good guy, our dog absolutely loved him too! Unlike previous technicians, Lucas inspected the unit thoroughly in the attic and invited my husband up to show him the issue: badly rusted coils that needed eventual replacement. Also a confirmed refrigerant leak that we had mentioned to him causing problems for us the past couple of years. He patiently answered all of our questions, explained costs clearly, and never pressured us into buying a new system. Since we weren't ready for major work, he cleaned both pipes and we told him we would be contacting him for anything HVAC related moving forward. By December, the refrigerant leak caused our heat to fail. Having discussed it since his last visit, my husband and I decided to replace our 15-year-old unit rather than patch ongoing problems. We chose one of Lucas's recommended systems, and he and his team installed it in two days (finishing on New Year's Eve!). They protected our floors with tarps, worked diligently for hours, and Lucas took time to explain every step and answer any questions. We're so grateful to have reliable heat again and look forward to having cool summers without worrying about the unit. Lucas's professionalism, expertise, honesty, and strong work ethic made the entire experience outstanding. Not once did he ever make us feel stupid, which my husband and I appreciated since we're new to homeownership. Lucas is a great guy and we look forward to working with him again in the near future. We highly recommend The Trusted Tech!

Requested help with thermostat installation and Lukas was super helpful on the phone in telling me…read morewhat was wrong. Stayed with me on the phone on a Saturday to make sure that everything was working properly. Gained my trust for life! 100% recommended.

Horrible customer service. They made me a propane hose that lasted less than one drive in my camper…read moreand would not warranty it. They admitted the failure was caused by an old crimping tool they had to replace due to multiple failures and still would not warranty because of time. This new hose sat in my toolbox from the day they made it until the day before my first camping trip and it leaked the entire bottle of propane before we finished the 2.5 hour drive. They acknowledged the hose was brand new and their crimping tool was old and causing failures but because I did not bring it back within "a day or two" they had to charge me. I brought the repaired hose and defective crimps to the RV store that recommended them and they were shocked on how I was treated. It took two $5 fittings and less than one minute to cut off defective crimps and install new and still said they had to charge me even after their defective tool caused me to leak out $30 in propane. I am disappointed they couldn't stand behind their work and make it right. I try to support small businesses but I will tell every person I can to stay away from this place.

While I haven't purchased anything YET, I had to jump in and leave a review. I went in there today…read moreto see about getting a new fireplace. Elaine greeted me and was so kind and helpful. Seriously a wealth of knowledge, listened to me and informed me of all my options. One of the BEST customer service experiences I have ever had. Thank you Elaine!

I have an old Superior wood-burning fireplace which needed new refractory panels. I was having a…read morelot of difficulty finding replacement panels, and had spent weeks looking for them online and by contacting local chimney sweeps near my home in California. Just as I was about to give up, I found Arizona Fireplaces. The staff there were extremely helpful and took the time needed to find the panels for my fireplace. The panels arrived only five days after I ordered them. I ran into an issue while installing them, but the helpful staff at Arizona Fireplaces were able to help me resolve the issue over the phone. By ordering the panels from Arizona Fireplaces, and not repairing my fireplace with a local chimney sweep, I ended up saving more than $1000! I highly recommend this company.

All of those we worked with were very professional and those who came to our home were pleasant,…read morehelpful and did a great job. I recommend Arizona Fireplaces. Cheryl B.