I hate leaving negative reviews, but sometimes a clinic offers such poor service that it's completely warranted. I was referred to this clinic due to hand and wrist pain that I have been experiencing. They asked a lot of questions, had me get an MRI, and ultimately they couldn't figure out what was causing the pain. Ok, no big deal, they ended up referring me to a neurologist. The problem is, the neurologist never called to set up an appointment. Additionally, I've called Dr. To's office at least eight times over the last month to get a status update on the referral, and have never received a call back. Each time leaving a voicemail because Dr To's medical assistants never pick up the phone. All I can say is that I hope I don't have a serious underlying condition because there's been a ton of valuable time wasted while I wait on this clinic to do their jobs. read more

I'm giving this place one last try. Long wait times and Dr. Martin barely spent any time with me last time. Let's hope today's visit gives the answers I need. read more

Earlier this year I had hand surgery through Ortho AZ with Dr. To. I can't say enough as to what a wonderful surgeon he is! He took extra time to explain everything thoroughly but with a very caring attitude. He did everything he could to reassure me that the surgery had an excellent chance of being successful. My surgery was a little more complicated because besides having carpal tunnel, I also had arthritis in my thumb, which caused as much pain as the carpal tunnel. He was able to do both surgeries at once, and did a wonderful job placing the incisions neatly and carefully so they were barely visible. At the followup appointments, each time my hand was xrayed to make sure it was healing properly. Between those visits, I also had an incredible OT named Camie Judge who was very skilled, knowing just what kind of therapy I needed at each particular stage. Between these two professionals, I made an excellent recovery, and have full use of my hand back. I am eternally grateful for their expertise and recommend them highly. They make a dynamic duo! read more

Arizona Bone & Joint Specialists - Sports Medicine Near Me - Scottsdale, Arizona

My friend, Norma, was refered to Az Joint and Specialists when she fell and injured her shoulder. The got her in promptly on an emergency basis which I very much appreciated. Michael Pappas MD has given her excellent care so I am able to recommend his services. They are well equipped for what they do as a whole. I will make one suggestion. Either make a very early appointment or get the first one after they get back from lunch. I doubt if you have to ask why but I will tell you anyway. If you don't, plan on having quite a wait to see the Doctor and don't be surprised if it is over an hour. I don't mind a reasonable wait but 90 minutes is quite a wait when you are with a 91 year old with Alzheimers. But then again, a wait of an hour and a half on average, I believe is to long for anyone. I really debated between three and four stars. I had three but Pappas really does a good job so the four is for him. Just make sure what time you get an appointment. read more

WHAT A SCAM ! I go in and get a cortisone shot. Paid with insurance and out of pocket. No problem. They then have me come back to see how it went. Didn't help at all. That's okay. My problem is that visit, I sat in the waiting room for 45 minutes after my appointment time just to sit with dr for 5 minutes and him say to go to physical therapist 3x a week at $90 a piece. I go back out and they tell me I won't be billed for the 5 minute visit in which he did nothing. 2 months later I get a $221 bill in mail for that 5 minute visit. You guys aren't helping people, you are milking people for insurance money! read more

I went there for a shoulder complaint which was and had been very painful for several months. My primary care Dr looked at xrays and said possible torn rotor cuff. The specialist here looked at more xrays and said yes likely but lots of arthritis and in view of my AGE he would not advise anything other than having a shot ( which did NOT give me any relief) and 6 Advil a day. As the pandemic kept me house bound for my follow up a month later I called and asked for him to call me to further discuss as I was experiencing considerable pain. His nurse responded saying Advil and ice packs were the only thing he would suggest. VERY LITTLE HELP DR S. Just how long can I go on taking 6 Advil a day it's been months already? read more

Dr Martin and his PA ( sorry can't remember the names) for my knees and Dr To for my hand are outstanding providers. Always explain my options and then great execution on the procedures we decide is best. Yes there are some wait times but some patients take longer than anticipated. read more

Several years later, the following information has come to my attention: https://gls.azmd.gov/GLSuiteWeb/Repository/0/0/8/9/e0df9053-c43d-4676-a6ce-0627a9534f50.pdf. Perhaps this case before the medical board and the outcome described explains why he mysteriously left the practice in 2017. read more

Get the costs in writing before treatment! I developed severe shoulder pain, and needed a simple cortisone shot. Being from out of state, my insurance would not cover me. I called 9 different places. The cost estimates for an X-Ray, consult, and injection ranged from $150 to $225. When I called Arizona Bone and Joint Specialists on Bell Road, they were the only place that could see me that same day, and they said my treatment would be $200. I checked into the office, filled out a bunch of paperwork, and payed a $200 charge on my credit card. After a typical wait in the waiting room, I proceeded to get my X-Ray. Then, the doctor came in, who wanted to examine my right shoulder, when it was the LEFT that got X-rayed and was the issue. Finally, I received my shot, and within 2 days the pain was gone. The big surprise, was when I received a bill for an ADDITIONAL $375 in the mail. I called the billing office, and received a song and a dance about the cost of setting up a new patient in the system. They decided to credit me $93.75. BUT, I ended up paying $281.25 MORE than I was told on the phone, and more than double what every other place quoted me for my treatment. The only reason I am not giving one star, is because they were able to see me the same day. Be very wary of predatory billing practices here, and get your estimated cost of treatment in writing before working with them. read more

Worst healthcare I've received in my life. 2 stars cause the building is clean. Secretary plays phone call back games. Dr. Indirectly humiliates clients. Don't be fooled by the smile on their face and friendly attitude! My insurance company calls on my behalf cause of their poor service. Iv seen other customers complaining at their front office so I know I'm not the only one. read more

This practice is made up of several orthopedic doctors. I see Dr. Bruns. I have been going to him for years for various things- and am always happy with the outcome. Last year I had 2 total knee replacements (I call them January and June) and now I am a new woman. I have no pain and can walk without any problems and no limp. Rehab was tough but not compared to living with the pain I was in. At least I knew there was a light at the end of the tunnel. When I go to my appointments I have my questions on my notes app ready to ask and Dr. Bruns is always happy to answer all of the questions I ask him. I must also compliment his assistant Julie. She is the best. She always explains everything you need to do or how to use anything you are given. I especially like that the practice has their emails on their websites so if I have a quick question, I can send her an email and not wait for an appointment. She will either get me the answer or let me know what to do. Lastly, one of the other doctors in the practice had to have a knee replacement and he chose Dr. Bruns to do it. That says something. There are also 2 offices. One is on the NE corner of 56th Street and Bell and the other is on 7th Street, north of Thunderbird on the west side of the street. read more

I don't like writing negative reviews, but visiting this place nearly caused me surgery. I'm a middle aged athletic mom and had intense pain in my hip. Dr. Tindall did an x-ray of my hip and quickly said there was nothing wrong. I continued running and 2 months later the pain was still there. I visited AZ Sports Med (awesome!). The Dr. looked at the SAME EXACT xrays I got from AZBJ and asked ME to look at my xrays. "See those black cracks?" he said... those are fractures. My femoral head was fractured (the ball inside the hip) and I nearly needed a pin inserted in my femur because I had done 2 more months of damage (since "nothing" was wrong). I can understand mistakes - but this was egregious when ME - an untrained layperson can see black cracks on an x-ray. It was debilitating for months (you can't put a cast on a fracture inside your hip)! My physician friends said that is a malpractice case, but I believe in good Karma. Always advocate for yourself and get a 2nd opinion. Dr's are not given enough time to be with patients, I don't totally fault them. read more

I saw Dr. To here for my hand arthritis. I asked Dr To abt possible treatment options for my arthritis and was told there was nothing he could do and people with "no hands figured out how to survive", so I should be able to as well. This comment was made after I asked about PT being a worthwhile option. The office staff was very pleasant, but the doctor's make you wait an inordinate any of time for a five minute appt. read more

This place is TERRIBLE. X-ray tech went home early cuz he felt like it so I had to come back again. They triple billed a visit after I'd told them they were doing so. After waiting to see the dr then waiting again in the room he had the nerve to take a non emergency phone call for five minutes right in front of me. On top If that they didn't get anything right with my medical condition This has to be one of the least professional offices I've ever been too from the exceedingly rude, apparently undertrained, and clearly unintelligent front office to the arrogant (what else would lead someone to assume it was ok to put a patient on hold in real life to catch up with your family member) Doctor who was clearly living out of medical practices from 1975 my multiple visits here couldn't have been worse unless they actively worsened my condition which may just have occurred had I continued my treatment with them . Additionally after seeing their treatment of my mother who wound up her by coincidence and against my better judgment I have no faith in their medical ability. Post op she was in the hospital a week with blood clots in her lungs when it seems it could have been a day had they made different decisions. As for my personal visits here(3-5), I've never experienced a doctors office filled with more rude, incompetent, arrogant, and out of touch staff who were more difficult and unpleasant to deal with. read more

Dr. Bruns is the best! Been seeing him for 22 years! Sincere and caring! I love this place. Was there last week and was in and out in 30 mins. Xrays and all! I have had knee surgery done by him. I would highly highly recommend this Doctor! His staff is great too! read more

Arizona Bone & Joint Specialists - Helping me get on my feet again! - Sports Medicine Near Me - Scottsdale, Arizona

Doctor To has been a amazing doctor. I have had 2 trigger finger surgeries with Dr To. When the last surgery on my ring finger, did not work very well because I still had pain in my finger. The tedons kept locking up so I could not use my finger. Dr To gave me the shots himself and they dont hurt as much as other doctors. Dr To also kept seeing me until it was resolved. Dr To is a very kind and compassionate doctor. Doctor To specializes in anything with your hand or your wrist. I have worked with their billing dept also, they had very good customer service. Lenora F. Phoenix, AZ read more

Good luck trying to get an appointment with this facility. Horrible phone service that keeps giving you answering machines.... you to leave a message and the staff does not return your calls! I literally have left 4 messages in one day I'm trying to get a sooner physical therapy appointment so I called my insurance and low and behold I was able to get in at a different facility in a day or so.....I Definitely would not recommend this facility for physical therapy obviously it's way too busy and the staff are not attentive to patients and their phone calls. read more

Dr. Tindall was my doctor. He's retired now and I missed getting to be treated by him before he retired, I didn't know he was retiring. That was sad for me because he was an old school doctor where as he wasn't all about the money. If my knee and ankle were hurting, unlike the other docs he'd see me for both and not make me have another appointment and copay. I'd often had my kiddos when I'd go in for my shots and he always made them feel important for being there with me. Happy Retirement Dr. Tindall ! Thank you for everything.. You deserve the best of a fun retirement ! read more

I fractured my fibula on the 22nd of May. I went to urgent care on that same day, was put in a boot, and was referred to Ortho-Arizona. My appointment was the 24th. with Dr. Tindall didn't even take me out of the boot. He didn't look at my ankle at all. He took a quick glance at the X-Rays done by the urgent care and said that he didn't see a fracture, so he wasn't going to take me out of the boot and X-Ray me again. He told me to take ibuprofen for the pain and that he'd see me again in a month or so. A few days later, I was in so much pain, taking over 8 ibuprofen a day, that we decided to go to the Mayo Clinic Hospital in Phoenix. They did X-Rays and said that my fibula was fractured, but I was very lucky it wasn't displaced. I was put in a cast and given a prescription for percocet. I truly believe that if I had just listened to this doctors advice, my ankle would have become displaced. Now I am stuck with a bill from Ortho-Arizona and I don't think I should have to pay for a doctor, that should be retired, to tell me he saw nothing wrong with my ankle. It has taken me awhile to write this review, as I am still upset about the whole thing. read more

The doctors seem great but it's already been an 1 hour wait with a person still ahead of us. I don't know about you but I certainly don't run my day an hour behind... read more

Out of all the doctors I've seen here I recommend Dr. Camarata. Had ankle surgery and toe nail surgery with him many years ago, broken finger reset, and needed my hip/leg checked out. There's been times when I couldn't give money down and they always offered to see me and allow me to make the payments I could. I would come back here anytime if needed. Highly recommended. Even without insurance. read more

PCP recommended Dr. Tindall two years ago. He was unavailable and I saw Dr. Pappas. Ended up having surgery and that joint feels excellent now. Staff is friendly and actually respond the voice messages. I agree with David M's suggestion on scheduling 100%. read more

Two stars only because the office staff and assistants seem nice. I have been here three times in the past couple months and I have NEVER been seen on time. I'm sitting in an exam room now after waiting 15 minutes past my scheduled appointment and still have yet to see how long it will take the doctor to come in. Last visit, he was in and out of the room within three minutes. I purposely schedule the first appointment of the day as I have to work at 10 but I've been late the last two times I've been here because of the lack of concern for the scheduled times for appointments. read more

I have been seeing Dr. Shafer for the last 4 years. 30 plus years ago I had shoulder surgery that had become painful and lost range of motion. Dr Shafer operated and replaced part of my shoulder and cleaned up the rest. The desired result was to relieve the pain I was experiencing. The results have exceeded those expectations!!!!! I'm not only pain free but have regained full range of motion. Dr Shafer is a Professional. I swear by him and suggest him to all I encounter. read more

I suffered a sudden traumatic injury to my wrist in a fall at home. Was referred to AZ Bone & Joint as follow up from ER. From the minute I met Dr. Philip To I knew I was in good hands. Not only was the complicated surgery he performed very well done, but the follow up care and concern he showed for my well being and healing was nothing short of amazing. I have also been undergoing my hand and wrist therapy with Camie @ AZ B & J, and the experience has been awesome. Not only are these folks experts in what they do, they care about their patients and getting the best results they can possibly get. I sincerely hope I never have to undergo orthopaedic surgery again. If I do though, I would not consider going anywhere else after the experience I have had and the expertise and care that was shown to me. read more

First visit went well but a long wait time. Tried to get in for 2nd visit and scheduler said they no longer take my insurance. (Insurance had a name Change.) Then billing said they do still accept my insurance but wanted another referral from primary. Primary Doc called insurance and said insurance said I do not need a referral any longer. Bone and joint said I do and that insurance company and primary doc was wrong. So now I start process all over trying to find another doctor that won't give me the run around. If you like the run around and have nothing better to do with your time, then calling back and forth with docs and insurance companies, then stick with AZ bone and joint. If u want to get out of pain quickly and efficiently, go somewhere else. read more

I am 67 and needed arthroscopic knee surgery at the beginning of the year. From the beginning, Dr Richard C Martin and his staff were excellent. The receptionist was knowledgeable and efficient. The insurance department took care of all my needs and questions. Dr Martins assistants we helpful and informative. But the surgery by Dr Martin was fantastic! His nurses and prep team at the clinic were outstanding and reassuring. No surprises. But best of all was the results. Within a couple days I was just about back to normal.My knee has been as good as new since the surgery with only a few days of physical therapy. The therapists commented that they loved Dr Martin's patients because of his excellent surgeries and that I was blessed with great genes and a great surgeon! Thank you again Dr Martin for giving me my leg back! Sincerely, Mark Lamia read more

Dr. Gruber is awesome. Very friendly and caring. Sure the wait was long, but he was worth the wait. He took care of my needs and made sure I was comfortable with everything we did each step of the way. I will be back. Can't thank them enough for all of their help here. read more

I was here yesterday and the entire experience was disappointing to say the least. My appointment was at 4:15 and I was out of the office before 4:45. The doctor was in the room with me for probably a total of 3 minutes, and told me I had a ligament in my foot but nothing about what was wrong with it. When the assistant came in to give me the brace the doctor ordered, she was less than helpful. I told her the location of where the brace hit me was hurting and she said it was because I didn't have a sock on. So, I thought maybe I'll try telling her again, and nope! She told me it is supposed to be uncomfortable, and it was better than a cast. The follow-up appointment is scheduled for 2 weeks. I called back last night after my appointment, and had to leave a message with the assistant I saw. When I called this morning to try and get in another appointment, or talk with someone else about the brace the lady at the front desk was extremely rude. She said I haven't gotten a call back because she probably isn't in yet, and I would have to wait until she checks her messages because she can't do anything. I will NEVER go back to this office and recommend you stay clear. The customer service was terrible. read more

I was referred to AZ Bone and Joint by my physician at Life Care of Paradise Valley because of bone on bone arthritis in both knees and severe pain which limited my ability to walk.. I was seen by Dr. Martin for diagnosis and PA Ryan Marinone for Cortisone injections. It was difficult getting my wheelchair into the treatment area and I was totally impressed by the extra assistance provided by Dr. Martin, PA Marinone and staff. Their help allowed me to get into the treatment area from the waiting room while respecting my dignity and privacy. I just got the injections yesterday and hope they will be successful. If I could recommend Dr. Martin and PA Marinone any higher I would! read more

I waited in the lobby for about 45 minutes before going to see Dr Shafer. He was a complete jerk from the minute he walked in the room. I already knew my problem was tendonitis of my shoulder caused by lifting my 9 month old daughter. He repeatedly told me I need to change the things Im doing at home that are causing the pain. I explained I cannot change that I have no help with my daughter and can't change the fact that I need to lift her all day every day. He gave me a steroid injection and told me it will work in 2-3 weeks. I asked for pain medication to get me through until then and he firmly replied "absolutely NOT" before I had even finished my sentence. I told him I need some relief because I can't care for my daughter in this much pain. He said "there are too many side effects in pain medications." Well I've been an ER nurse for the last 15 years and I think I know the side effects. If the medication is taken properly there shouldn't be side effects. This is NO REASON to leave me so miserable in pain. I just delivered a baby 9 mos ago and only took Ibuprofen after. I am hurting and he didn't give a crap. He abruptly left the room and left me bawling. I had to go to urgent care later that day to get a prescription. I work in the ER and people come in all day needing pain relief. As long as a person doesn't have repeated visits we NEVER decline a patient pain relief. This BRIAN SHAFER guy has no compassion and should not be a health care provider. For the record I have never complained on Yelp. I was so insulted and disgusted by this jerk I thought I should share my experience read more

My doctor is fantastic here and the best doctor I have ever had, but the office ladies/ receptionist on the other hand needs a ton of improvement on customer service skills. Ezmerelda at the 56th St. And Bell rd. office is a complete b***h. I have been going to this doctors office for over 4 years. She has never smiled and is completely rude to all the customers that walk in. If you have a question don't be expecting a nice reply. She will just snap at you and tell you to hold on she's busy. (More like busy sitting on here a** doing nothing) as a valued patient, I suggest you find a new receptionist because I never look forward to going into your office. The way she treated a new patient today. 5/5/14 with a disrespectful attitude was shocking and uncalled for. Find someone to replace her or you will lose a lot of patients. read more

I thought I had a torn triceps, so my surgeon friend recommended Dr. Gruber. He was awesome, however, the front office is horrible. It turned out it was not a torn triceps, so Dr. Gruber wanted me to have an MRI and he told me we should get the result asap, to see if he needed to refer me to another Dr. When I tried to schedule my MRI, they told me that I needed my insurance to pre approve and that they needed the transcript. I tried to contact the office, Cindy was so unprofessional and mean. When I told her Dr. Gruber wanted me to have the MRI within the next two days, she said: The Dr. can say whatever he wants, but we cannot do anything until the transcript is back". It turned out, my insurance didn't need pre approval, when I called to schedule for the results, again Cindy was horrible. She was trying to schedule me for over a week out. When I told her it was for the results and that I didn't need a pre approval like she had said, she replied: "You just don't understand, I'm not going to try to make you understand", I told her "don't". Thank goodness Dr. Gruber's assistant called me back and gave me the results over the phone. Dr. Gruber was going to do the surgery, but I waited a couple of months, so I could deal with his new private practice, because I certainly didn't want to deal with that office anymore. I didn't want to call her names like in the other reviews, but it is accurate. read more

staff are complete idiots. I had a referral from my Dr. given to me 3 weeks ago. I call to make an appointment am told they haven't received the referral yet. I am looking at the referral printed out in front of me!! They said the Dr hadn't sent it yet....ITS DONE ELECTRONICALLY!!! As soon as it is printed out they are sent automatically!! Told I can scan it in and email it. I do this they purposely gave me the wrong email address I call back get a different moron on the phone. This moron tells me the other moron was wrong that they have to have it from the dr themselves that I can't bring in the referral or scan it in and email to them. So which one is correct? Asked if I hung up and called back would I get a different answer the response was I don't know you might. WTF!!!! They can't even give a potential patient the same answer within a 10 min span...Like I have any trust in these idiots now...If I actually got in there they would probably tell me I need my hand amputated and then after the fact change their minds!!!! read more

Dr Gruber and the staff at AZ Bone and Joint are consummate professionals from the beginning to end. After sustaining injuries from a bike accident, I inquired with several Orthopedic Surgeons before deciding to go with Dr. Gruber and his team. My injuries required surgery to my wrist and collar bone. Never before in this position, I was reassured and made to feel at ease throughout the process by Dr. Gruber which included pre and multiple post surgery phone calls by Dr Gruber to learn of my condition. The kind of care I received from Dr Gruber and team, in my experience and opinion, is second to none! This is a first rate organization that will bring its superior medical knowledge and personalised care to put you on the road to quick recovery and optimal health. Many, many thanks to Dr Gruber and his team could not be more pleased with the results! read more

Watch out for the physical therapy section. Nothing fun about getting charged $295.00 to $225.00 have someone stand around and watch you stretch!!! read more

I had both of my hips replaced with Dr. Camarata.. What an amazing surgeon. So happy I found him and would tell anyone needing an amazing Ortho guy to see him. read more

This review is more about Dr. Tindall than other doctors or the office staff, office staff was very helpful. 7 months ago I broke both my wrists rollerblading. Dr. Tindall, my first doctor, misdiagnosed the break on my right wrist. describing it as "severely bruised" rather than broken like the left wrist. I found out 6 weeks later it was broken, after I had already returned to work doing construction. I have had one surgery thus far and have had a cast on my right wrist for a little over 5 months. read more

I was referred to Dr. Brian Shafer by another Orthopedist in 2013 for a very bad shoulder that he felt needed a reverse shoulder replacement. He did not do replacements so he sent me to Dr. Shafer. From the first time I met him he was very kind and compassionate. He felt because of my age 56, I was too young for that kind of treatment and felt he could repair the problem. I had the surgery and if I ever had a question or problem I would call and they would get back to me within 30 minuets. read more

I am seeing Dr. Shafer currently for a shoulder issue that is improving. I really appreciate that he does not jump right to surgery, which I know would be more financially beneficial to him personally, but rather does what is most prudent for his patients. I was referred to Dr. Brian Shafer (from a friend who is an anesthesiologist and witnesses the surgeries he performs first hand) for my daughter 10 years ago, when she was 16 and had suffered a volleyball injury to her shoulder. He did surgery on her and it restored her to a place where she could live optimally, and can comfortably care for her two small children now. Since then my family of 5 have all seen him for one injury or another. He has done surgery on 4 of us. He is professional and caring, and actually spends time explaining the pros and cons of our options. I have recommended him to many of my friends and family over the years, even though it is a drive from where we live, but it's always reported worth it. Highly recommended from this nurse in Mesa, AZ!! read more