Customer service sucks. North Scottsdale Pawn Shop is better and gave me more. Go there instead…read more The moment I walk in, she asks me what I'm looking for, i tell her an estimated price that I paid for it and she says "well you're not going to get anything close to that so what do you actually want for it." Okay .. so just give me a price then, I wasn't looking for anything specific. She asks me a million more questions, has some guy look at it, gives me an offer. I wasn't gonna do business with them the moment she opened her mouth. Next time, just look at it and give a price; without the attitude. Simple.

So, I haven't set foot in a pawn shop in forever, and in my mind I was ready for the full "pack rat…read moremuseum" experience, you know, shelves overflowing, piles of random treasures, maybe a lava lamp from the '70s next to a taxidermy raccoon wearing sunglasses. Instead? This place is shockingly clean, organized, and kind of... normal. Like, it looked like it had its life together, which frankly threw me off. Prices seemed reasonable, and the instruments caught my eye, including a mandolin that I now apparently "need" in my life. I was with a friend trying to handle a specific pawn-related task, but turns out their cutoff time for that is 5 p.m., so it was a no-go. Quick in, quick out. Not a ton to gawk at on the floor, but plenty in the display cases if you're feeling nosy. I didn't get my hoarder's paradise, but I know exactly where to go when the mandolin calling becomes too strong to ignore.

George was great, pawn shop is awesome and even better with the guys you have working there. one of…read morethe few places I would recommended in regards to pawn shops; really worth checking out if you're interested in good deals and great customer service!

Friendly laid back vibes, which is not always the case with pawn shops…read more Easy simple transaction, would definitely swing by when I'm in the area to check out what's new. (The item I got was missing two pieces from the box and the manager promised me he would let me know when the previous owner gets them to him. Keeping my fingers crossed...)

Look I understand the job is the job but you gotta train your guys on musical instruments. If…read moreGoogle is gonna say you guys are number one in the valley to buy musical instruments you should hold that status close to the vest and train your guys correctly it's sad that my experience would say you guys know nothing in the valley!!! I brought in a $5000 EVH Eddie Van Halen edition signature series, black Floyd Rose fender guitar the guy looks it up and he's mistaking it for the $300 guitar and tells me he's not interested. I tried showing him pictures and that they're selling for 4000 on reverb he didn't get it. He just didn't get it. He didn't see the difference between the 300 and the 5000 for some reason maybe it was close to clocking out I don't know They need to know the difference between the $300 fender and the $5000 fenders just saying. It would've been great for your inventory. But the guy passed on it thinking it was something else and you guys lost good money. I was gonna part with it for 30% of resale value. These guitars sell quick if you have the time to hold it like pawnshop does I didn't but I left 70% on the table for you guys and the guy passed not knowing anything it's sad to see. Your guys need more than a PhD in Google search and when eBay hasn't sold one because they're very rare it doesn't mean it's valueless. It means it's rare and valuable. Guys are eBay knowledge at best hunters and if eBay doesn't educate them or if they don't see it on eBay they know NOTHING its sad. Anyways, if you have valuable high-end musical equipment, do not come to this pawnshop trust me you're gonna watch a guy stared at a eBay screen and if it's valuable enough that ebay hasn't sold One the guy is gonna draw blank and look at you like a deer in the headlights don't come here

Came in one day to take the father in law out to peruse, and this is a great pawn shop! I didn't…read morebelieve my FIL when he said they have ice cream in the store but they do! Really great variety of items from jewelry, art, firearms and etc. Definitely come take a look, and don't forget to take a pic with the bear!

First time there and the staff was super friendly, helpful and fair! Definitely recommend.read more

customer service and friendly and honest! I will definitely do more business with them.read more

The service was great. We were paid fair and quickly…read more We felt that we got the best price. Highly recommend.

Even if they didn't buy my jewelry, the knowledge of jewelry and respect for my time was worth it…read more They didn't just want to throw an offer at me and move on for some money. I would definitely come back.

I've have used Scottsdale Pawn several times, from using them for gun transfers to doing business…read morewith precious metals. The new location is great. They are always well staffed and you will get a "hello" from each of them. I found them to be more than fair with my transactions. I enjoy talking with these guys while I'm there.

Love this shop ! Great group of guys they will take good care of you. Really enjoyed the experience…read moreand they helped me a lot. Keep it up guys !

They want only items that are just about new!! Nothing worth looking at for sale in there either…read more Don't waste your time.

There is nothing better than a family-owned Pawn Shop, especially one that is well-run and has…read morefantastic inventory. I thoroughly enjoyed looking through the jewelry cases and finding the perfect Valentine's Day ring for my husband to get me. Michelle is terrific and offers fabulous service and expertise. We will make this our first stop for jewelry in the future.

I had ordered a gun a few months back - so sorry for the delayed review guys - but the guys over at…read moreAlpha helped me out late in the day and kept the doors open to assure that I was able to get my handgun. They had made it as convenient as humanly possible for me while being attentive with follow up calls and answered all questions I had on my end. They made sure that all registration was taken care of immediately and provided fantastic service! Thank you guys!

The other day I walked in the store and the guy they had up front was very rude very disrespectful…read morewill not recommend this pawn shop to no one ever very rude Indian guy up front.

Was not given all the info I needed. Was not told that I had to take both of the items out at the…read moresame time since they had been put on the same ticket. I came to pick them up and their system was down. Was told that I would not incurre added fees since it was not my fault that I couldn't pick them up. I go back to pick them up and I am told it doesn't matter when I pick them up. I am charged the interest to the end of the month. They were in the pawn shop for 2 weeks and I was charged a full month of interest. If I had been told all these things before I pawned it at least I would have known. But I was not and this is the first time I've ever paused something

I would not return to this pawn shop to buy or sell anything…read more My biggest issue was with the manager, Stephanie. She wasn't outright rude, but the way she spoke to me felt dismissive and condescending, almost as if I didn't know the value of my own items. What bothered me even more was that some of the values she quoted were nowhere close to what I was finding in the actual market. I brought in a brand-new pair of Puma shoes still in the box. Stephanie told me similar shoes could be bought online for around $15-$20. The comparable prices I found were significantly higher, with the lowest recent sale I found around $90. The experience that really did it for me was a 1 oz .999 fine silver Buffalo round. Silver was around $65 an ounce that day, and one of the employees initially told me they could give me $65 for it because of the piece and its collectibility. He went to Stephanie for approval, and she came back with an offer of $20. Twenty dollars for a full ounce of .999 silver when silver itself was trading around $65 felt insulting. I declined the offer, drove to another shop about 15 minutes later, and sold the exact same silver round for $60. I understand that pawn shops have to make a profit and cannot pay full retail value. I absolutely expect that. But there is a major difference between leaving room for profit and making an offer that is so far below the value of an item that the customer feels taken advantage of. Based on my experience, I don't trust the valuations being given here, and I'll take my business elsewhere in the future. Management may want to reconsider how items are valued and how customers are spoken to, because this experience cost them a customer.

This is the only pawn shop I'll go to. They are always super nice and go out of their way to help…read more Alicia and David have always done everything possible to help me. Plus they sell brand new guns and are able to do gun repairs if you ever have any issues. I'm always recommending them to people!

I would not recommend this pawn shop to anyone. I went in 1 day late to extend my pawn and there…read morewas an $80 fee tacked on. I explained that 2 days prior Sun City was flooded with 3' of standing water in all the surrounding neighborhoods and on the next day I had the Celebration of Life services for my best friend to deal with. They were very insensitive and would not budge from the $80 late fee. I had used them on several different occasions so it wasn't like I was a new customer. I HIGHLY RECOMMEND NOT USING THEM. THERE IS A VERY NICE PAWN SHOP AT 103AVE AND OLIVE THAT IS MUCH MORE ACCOMMODATING.