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    Arizona Mountain Guides

    5.0 (3 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 3 months ago

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    Alta Climbing & Fitness

    Alta Climbing & Fitness

    4.1(46 reviews)
    11.6 mi

    This climbing facility is amazing! My husband and I brought our climbing gear with us on a recent…read moretrip to AZ, and we decided to check out Alta. We spent a few hours here, but truthfully could have stayed all day! A couple of climbing newbies tagged along with us, and the Alta team did a great job with orientation. We were also able to quickly get belay certified, which unlocked the entirety of the gym! I was so blown away by how many routes they had available - we barely scratched the surface. The auto-belay kid-friendly area was so cool as well  - I love that they're going out of their way to make climbing fun and accessible for folks of all ages. My cousin and younger sister really enjoyed the theming - they said they felt like superheroes scaling a building to save someone! Everything was clean and well-maintained, and since we visited at a slower time, we had our choice of routes the entire time! I'll definitely be back the next time I'm in the area, and I highly recommend Alta to new and experienced climbers alike!

    I'm very disappointed with the inconsistency and lack of customer service I experienced over two…read morevisits. On our first visit, I dropped off my 12-year-old daughter to climb with a friend who is in a league at Alta Climbing. During that session, my daughter texted me saying staff told her she needed to sign a waiver and repeatedly suggested she "just say you are 14." Encouraging a minor to lie on a legal waiver is completely inappropriate. She did not lie, and I picked her up without issue. I assumed that if we returned, I would sign whatever waiver was needed. Because she loved climbing, we came back the following weekend. This time, we were initially told the friend could use a friend pass again. Then another associate, Shelley, who turned out to be the manager, told me I needed to purchase a membership. There was no explanation of what the membership includes, no tour, and no effort to orient me as a new customer. The only thing emphasized was making sure her name was listed on the form, which is why it stood out. She paused me mid-signature to remind me to add her name, then walked away while I continued filling out a form I was later told I did not need. She eventually called out from the counter that I should stop completing it. After paying $148, I prepared to leave like I had the previous week and was then told I could not leave and needed to return to the iPads to sign another waiver in order to stay. This was never explained upfront. I was also told I needed to take a class to help clip the kids into the climb, which again contradicted what had been allowed just one week earlier. At that point, I had paid, had no clear understanding of what my membership actually includes, and was told I had to stay, yet no one explained where I should be or what I was expected to do. I understand safety rules and waivers. What I don't understand is the inconsistent execution, lack of transparency, and absence of basic customer service. All of this could have been avoided with clear, upfront communication. This should have been a rewarding and exciting experience for my daughter. Instead, she picked up on the poor customer experience and ended up apologizing to me, which was the opposite of what I wanted for her. My daughter enjoys climbing, and I will likely keep the membership simply because there are no other comparable options nearby. However, the lack of customer service and questionable integrity around policy enforcement makes me uncomfortable with how seriously this gym takes customer safety and experience.

    Photos
    Alta Climbing & Fitness - Inside

    Inside

    Alta Climbing & Fitness - Kid friendly climbing area

    Kid friendly climbing area

    Alta Climbing & Fitness - Outside

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    Outside

    Gravity Extreme Zone

    Gravity Extreme Zone

    3.9(294 reviews)
    10.4 mi

    It's now rush fun park and we had a great time. We brought our grandkids from ages 2-11 and they…read moreall loved it. They each had their favorites. Elani helped us at lots of the activities and the skywalk and was amazing!

    At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

    Photos
    Gravity Extreme Zone
    Gravity Extreme Zone - Barely anyone here and they said the a/c is out. It's miserable in here.

    Barely anyone here and they said the a/c is out. It's miserable in here.

    Gravity Extreme Zone

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    Hitsquad Ninja Gym

    Hitsquad Ninja Gym

    4.7(33 reviews)
    8.7 mi

    I threw my son's 10th birthday party here because he is obsessed with parkour and has been since he…read morewas about 5. It was a new and fun experience for his friends. The staff was sweet and organized. They were great at keeping us on schedule and getting the kids to listen. The birthday package is a reasonable price and the birthday area was nicely prepared. The gym has a few different things the kids can engage in and they had a blast. Communication was great. It was an overall great experience, especially for our first time here.

    My daughter takes classes at Hit Squad Ninja Gym and absolutely loves it. We first found them…read morethrough a City of Tempe trial class and ended up signing up for a monthly membership because she had so much fun. The coaches are fantastic. Big shout out to Coach Isiah, who totally committed at my daughter's birthday party and somehow held his own in a tug of war against six very determined 8 year olds. The kids adore the staff and it really shows in how excited they are to go back each week. The gym is always clean and surprisingly smells fresh, which is impressive considering how many sweaty kids are running around. I also like that membership includes open gym time. The one downside for us is that there aren't make up classes if kids miss due to illness. With elementary school kids getting sick fairly often, that can be a little frustrating, especially given the price. Overall though, it's been a really positive experience and my daughter is having a blast.

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    Hitsquad Ninja Gym
    Hitsquad Ninja Gym
    Hitsquad Ninja Gym - Ready for fun? I had a blast at this place!!!

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    Ready for fun? I had a blast at this place!!!

    Arizona Mountain Guides - rock_climbing - Updated June 2026

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