******DONT USE UBER!!!!!!!!! ****…read more I called Uber customer service to dispute an unknown charge on my account. During the call, the rep requested access to my phone to help me navigate the process. I allowed it and he proceeded to access my bank account and steal $975 from me!! He then attempted to charge my bank account through Uber $500 eight different times within the following hour. I have a bank statement, confirming this. The attempted charges come from Uber. I have contacted Uber on more than 15 occasions since the incident, never getting any real attention whatsoever. Instead, I always get an automated message telling me since the charges did not go through, they are closing the case. And just like that, I am dismissed! There is no getting a hold of a live human at Uber. It's all automated and it's all generic and nobody there cares about my situation. Needless to say, I will never recommend or use this company ever again. Ever. Uber is the most unprofessionally run business I've ever used in my entire life. My advice to anyone considering using Uber is to find a different service. This company is not worth giving your money to. They should be ashamed of themselves. They do not know how to treat their customers. They are unAmerican.

I am posting this review to warn others about Uber's complete disregard for passenger safety and…read moretheir refusal to take responsibility when a driver abandons a rider. On August 5, 2026, my Uber driver dropped me off at an incorrect address at a stranger's house instead of my requested destination, stating she needed to leave to pick up her own daughter. Despite my physical disability (ankle hardware) and severe distress, I was left stranded on foot in an unfamiliar neighborhood early in the morning. Rather than addressing this critical breach of safety, Uber's support system has repeatedly sent canned, automated denials. They have refused to issue a full refund back to my original payment method for an incomplete trip--which total included a pre-selected $30 tip--and instead attempted to dismiss the situation by offering useless internal app credits ($5 and $30 "Uber Cash"). Drivers who abandon passengers at unconfirmed locations should not retain fares or tips, and customer support should not rely on automated scripts to dismiss serious safety violations. I will never use Uber's services again, and I strongly caution anyone--especially individuals with physical limitations or safety concerns--against relying on this platform.

I had cataract surgery on July 29th and again on October 10th and was not allowed to drive back and…read moreforth from the hotel to the surgery center. Each eye required two days (a total of four trips). Well, I called Paul's Taxi and my problem was solved. My driver was Mark and he was courteous and more importantly always on time. What a great experience. I highly recommend them. Cheers ... jOhNc Buckeye, Arizona

Very polite and courteous great driver he was very talkative and helpful regarding g the airport as…read morewell

Amazing experience with AZ Elite Transportation! Our ride was right on time, the music was great,…read morethe champagne was delicious, and the entire experience was top-notch. Everything was and enjoyable from start to finish. we booked the party bus for a birthday celebration. we had a great time! Highly recommend AZ Elite Transportation--we'll definitely be using them again!

This company is very professional, courteous, on time, and luxurious. All the fine details were…read morethere, inside & out. We had a big birthday celebration on a sprinter and went all around Tempe & Phoenix. Mike was our driver and was very professional and was there waiting as soon as we got out of each stop. He literally stopped where ever we needed even when we switched it up on him, last minute. I highly recommend this transportation company. If you have anyone you're entertaining, celebrating, or a special night out, call them. You will not be disappointed

I was visiting Phoenix for my one of my girlfriend's birthday and we booked with AZ Sedans. After…read moreshopping around and reading their reviews on Yelp we decided to book. Definetly well worth it and at a reasonable price! The service was very professional and on time. We got one of the limos and it accommodated our group of 7 just very comfortably. The limo was all brand new and was incredibly clean--always appreciated!!! I definitely recommend Ben and AZ Sedans if you're looking for a ride around the Phoenix area!

Came in to Phoenix this weekend and needed car service from the airport to Scottsdale…read more Ben picked me up at the airport, with a greeting sign, had bottled water in the Mercedes sedan and mints. He told me about some cool places to check out including restaurants and night life in Scottsdale. He was so nice and friendly I decided to book my next airport trip on my way back to sky harbor. He showed up on time, car was clean and of course had water waiting for me, he also did ask if he should pick up anything else even tho I didn't need anything it was really nice to have someone to the extra mile.

Very professional. Great communication with me. On time and actually early to pick us up. The…read morevehicle was the perfect size and was comfortable and clean. Her driving was very professional.

Great service. Dependable and communicative! On time and good value. Highly recommended.read more

I've been using John for airport transportation in Phoenix for several years to my place up in…read morenorthern Scottsdale. He's very professional and provides good value for the money. Why deal with taxi drivers when you can have personal service? Plus, if you ride motorcycles, he's a good source of info on places to ride.

Dangerous Negligence Disguised as a Service I have used and…read morereviewed plenty of services, but what happened to my roommate demands to be documented publicly. She got off her shift at 9 PM and waited for her scheduled pickup until midnight. Three hours. Alone. At night. Her phone had died, and apparently that was enough justification for this company to simply abandon her. No attempt to follow through, no contingency, nothing. A transport service that cancels a ride because they couldn't reach the client instead of just showing up to the scheduled location at the scheduled time is not a transport service. It's a liability. She was stranded and unreachable until a manager happened to notice her still there and let her charge her phone so she could get an Uber home. A stranger's kindness did this company's job for them. A woman alone outside late at night is vulnerable. That is not a dramatic statement. That is reality. The fact that this company's response to a minor obstacle was to leave a client stranded for three hours rather than simply show up speaks to a fundamental disregard for customer safety. Consider this a formal warning: if anything like this happens again, we will be pursuing every legal avenue available to us. A transport service that abandons clients in unsafe conditions has real liability exposure, and we are prepared to act on that. Do not use this service if you value your safety or the safety of anyone you care about.

The bus driver lady on bus 6763 is amazing does her job really great. Thank you valley Metro June,…read more19, 2026

We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I always think it's so cool that AZ has a public transit system like this. We recently rode the…read moreLight Rail to attend a graduation ceremony at Mountain America Stadium, and we were so grateful we did! ASU actually recommended using public transit in order to keep traffic and parking issues to a minimum ... but we didn't see a big influx in folks on the Light Rail! Service was prompt and fast, and it was easy to get from Downtown Mesa to the Stadium in about 20 minutes. Thankfully, the AC was on full blast, which we were thankful for, and the car we rode in was relatively clean. Aside from the transit itself, I feel that the app/purchasing system could use some upgrades. Our party loaded up their app with $30 to purchase tickets for everyone in our group who was attending graduation, but came to find out as we were about to board the train that you can only use the app to purchase the account holder's ticket. There are also no refunds once that money is in the app, which was upsetting to learn for the purchasers who live out of state. We stood in line at the stop to buy tickets the old-fashioned way, and it all worked out that night ... however I don't think it makes much sense that you cannot purchase tickets for others in the app, and wanted to voice those thoughts here in the hopes that changes can be made to better serve Light Rail riders.

Amazing company! Excellent service. Very professional and reliable. Definitely will use again and…read moreagain. A+++

Had such an amazing experience with iRide. Vehicle was new and in immaculate condition. Driver was…read moreprofessional and very hospitable. By far the best transportation service I've ever had. Highly recommended!

Ask for Leilani and Rich! They are the best drivers! They are always so safe and careful with my…read morewife is a huge fan of. They always do their best to get me as close as possible to the entrance and are right there where they say they're going to be at pick up time. No one does it better!

They do not handle business ethically. I recommend using any other competitor if you want…read moreprofessionalism. I am using Black Tie Limousine and so far the experience has been flawless.