We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

Over 2 years later, we are once again calling Mark from Oakenshield to clean our wood…read morestove/chimney. He's thorough, fairly priced and such a professional sweetheart. My house looks cleaner after he's done! My husband and I agree that we could never use anyone else because he is the best! Love the work you do Mark!!! Thank you!

This is the second year I have used this business to inspect and clean our wood burning stove and…read morechimney.last year I called them (randomly) as my previous chimney contractor could not come out until December (we had been their customer for 4 years and the lady we purchased our home from used them for many years as well) Mark made time to come out and service our wood burning stove before winter set in. He was efficient, courteous, knowledgeable, cleaned up afterwards and all around pleasant. He replaced some of the firebricks (no charge) told me to order the firebricks that go at the top of the stove and her would install for me at our next cleaning (today) and again no charge to install them for me. I don't think he is the least expensive but definitely not the most expensive, (charges less than our previous contractor) Mark's dad normally takes calls and makes the appointments (he is older and very nice to talk to) I would definitely recommend Mark and his dad, great people to do business with! Thanks Mark!

Easy to communicate with. Did a great job cleaning the furnace and ducts. Chuck also did a couple…read morequick fixes on our system for no extra charge. I'd highly recommend them.

We hired Chuck again after moving into a new house. I'm happy to say his prices are still low and…read morehis service is as great as always! He is the only guy I will use for my furnace and duct cleaning.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Wanted to send special thanks to Falcos for the great service they did repairing our gas fireplace…read more Collin and Ethan were able to track down the problem, had the parts needed in their van and got it up and running the same day. They explained everything to us as the work was going on - so no surprise costs like we've experienced with other companies.

Looking for a masonry contractor willing to travel to Priest Lake. Not many choices out of…read moreSpokane, but Roger and Jamie weren't scared. Not only did they provide a competitive bid but they returned my phone calls, showed up on time, honored their estimate TO THE PENNY, and absolutely killed the craftsmanship. Our stone chimney was completed over a weekend, and easily exceeded our expectations. (and all of the walkers/joggers that stop to comment about it on a daily basis.) Roger showed up with his crew and set up camp on our property for the weekend. We thoroughly enjoyed their company and shared many laughs and stories around the campfire. When we had another masonry job recently, it was nice to have a "go to" team that we knew would be up to the task. Roger, Rafi and Jack showed up on time (again), delivered exceptional work (again), stayed with us (again) and honored their estimate to the penny (AGAIN!) If you are looking for a masonry/chimney or hardscape contractor in Spokane, or within a couple of hours (I'm talking to you Lind, WA) do not hesitate to give Jamie a call. You will not be disappointed. After all is said and done, I am 100 percent satisfied with the work (amazing), the price (less than one third of local bids), professionalism (return every call) and integrity (do what you say, say what they do) of Dobson Chimney and Masonry. But most of all, I am proud to call these guys my friends. "WHO DID IT?"

My 1909 home needed extensive foundation work, from crumbling mortar. Quote was prompt, scheduling…read morewas within a reasonable timeframe, workers were professional and courteous, mess was minimal and clean-up was thorough; final invoice was lower than quote because some areas needed less work. Extremely happy with this company, and highly recommend them!