If you want integrity, dependability, creative solutions and attention to detail: all at reasonable…read morecost, call James for your heating and plumbing needs. My house had three major recurring costly problems (with many attempts by solve them by trades people over the years), and three years ago James not only resolved all of them permanently, he was less expensive! So when I needed a new furnace, I did not hesitate to call James... and again, am delighted. Also helpful is James' willingness to explain and look for options that benefit customers, the environment and your wallet. Michele C.

Accolade Plumbing and Heating came to our house today and we were delighted with their service…read more They took the time to explain issues thoroughly and gave us options to choose from. James came on time and left our home tidy... and he fixed our slow running sink and ensured our furnace and heating system was safe. We appreciated the level of quality and the amount of solutions for air quality and our plumbing issues.

Furnace and cooling install. I wasn't going to get my furnace replaced but with $10,000 rebate it…read morewas a no brainer as my furnace was a 1994 model. Only issue is they cut a hole into building envelope in crawl space and left the insulation lying on the ground plus left the hole where vermin can crawl in. I've spoken to Sam in person several times and texted as well as sent company an email yet no one has shown up to fix the issue. I put the insulation back but I have a quad spinal fusion and am not up to installing wood over the hole. Poor customer service after sale.

In Dec 2023, installed a Navien tankless water broiler and replaced the old tank situated in the…read moremiddle of the house in Richmond BC. New air exhaust pipes were running in the old air exhaust pipes of the old water tank. I guessed new air exhaust pipes holes were not made to save time. This was a big mistake, because the noise from the fan of the new Navien tankless water broiler would be magnified in the old pipes and the noise is transmitted to different part of the house, even bedrooms. Asked Sam to book a time to speak to the Navien technician on the customer hotline, without any success, since the technician would not talk to a customer directly. Sam went on vacations on holidays. Texted him to come to help without any reply. Now in August 2025, after 20 months of the installation, I am still punished by the noise, each time someone is using the hot water.

I was very pleasantly surprised by the quick and professional service provided by Pioneer Plumbing…read more Today is New Years Eve and my kitchen sink decided to clog up on me. Called a bunch of plumbers but they were either off for the holidays or booked solid into the New Year. Pioneer was referred by another company as a very reputable company to work with. I called them up and Matthew showed up within the hour, assessed the damage and got to work. He was able to fix the issue in about 45 minutes and my sink was back to working order. Thank you to Pioneer for answering my call and to Matthew for doing a great job. Extremely reasonable price considering we are in the middle of the festive season. Would recommend Pioneer Plumbing 100%!!!

I can not recommend Pioneer Plumbing and specifically Jacob enough…read more This week I had an ensuite refitted with a new toilet and sink, a kitchen sink leak fixed, and a horribly difficult diverter replacement done in my main bathroom. My strata did not care that 3 units were without water, but Jacob handled the situation with complete professionalism and guaranteed the job would get done, all the while assuring me and speaking to my neighbours to explain the process step by step. My bathroom is now better than it's ever been, and the repairs are perfect! I will never use any other company than Pioneer and will alway as for Jacob It's a relief to have a skilled trade company and person I trust and know can get the job done! Thank you again!!

Tony, the owner, and Sohrab the furnace installer technician, both gave us exceptional customer…read moreservice. Tony purchased a very reputable brand Carrier gas furnace for us. Sohrab did a very professional and detail-oriented job installing our furnace. We appreciate Sohrab going the extra mile in cleaning up all the work areas after he completed the project.

Tony cleaned my air ducts and drier duct promptly, efficiently, and economically. He used a…read morepull-only vacuum hose, running it down each vent and cold air return on branches only, not the main heater outlets. Charged a fixed price for the visit, and did not quibble about number of vents. Worked for me. I'm in Port Moody.

Great guys, quick and thorough. I had most of my copper replaced and am very happy with their…read moreprofessionalism and staying to get the job done once started. It started with a pin hole leak last year which they came the next day and replaced the pipe. They also found another pin hole drip and other areas that were corroding through and recommended I consider replacing all the lines within the next year. I was suspect of the pipes, with the house being 30+ years old but had been putting it off, so it wasn't a surprise. I have just now had them come back and replace almost all copper except a few ends where bathroom tile would need to be broken. They mentioned that the main lines, especially hot water were the worst and that the end of the lines would last longer. Their recommendation was to replace the ends whenever the bathroom is reno'd. I appreciate this trade-off as it saves me a lot of $$$, time and mess to not have to fix the bathrooms right now. I was very happy with the price. As well, I'd like to add that they were here at 8:00 every day and stayed till at least 4pm. And last but not least, they recommended a dry waller who is taking care of the patching. Nice to have my house back together so quickly.

Outstanding! Rob responded promptly to my text, and quickly understood what I wanted after a brief…read moreexplanation and a couple of photos. (What did we ever do before smart phones!) He set up an appointment, Ryan came when promised, did the work cheerfully and efficiently, and Rob stopped by just to meet me, since I had called him on a recommendation from a mutual friend. Great to do business with a couple of born-and-raised North Vancouverites who care about the community, go the extra mile, and were nice to my cat. I wouldn't hesitate to recommend them (and already have, to my neighbours).

The technician arrived on time and demonstrated proper Covid protocols. He was pleasant and…read moreefficient. However, the rate charged by this company for the service call is a lot more than the going rate for other plumbers. The cost for the first hour is $249. Also, although I wasn't charged for it, the technician told me there was an incidental charge of $15 for the rags they use for clean-up. I have never heard of this before, and given the price they charge for a service call, I thought that was a bit excessive. This company was recommended to me by someone I trust, but I will be doing more research next time and calling someone whose rates are more reasonable.

These guys are totally awesome. I've used them twice now and both times had an excellent experience…read morewith their service. I had a pipe burst at one of my rental basement units-- I called their emergency line and they got to the rental house faster then I did. They were fast at solving the problem and reasonably priced.

I seriously never thought I would be so impressed with a plumbing company. These guys were…read moreprofessional, fast, affordable, super friendly and helpful. They installed my dishwasher, sink, garburator and stove in approximately 2 hours and haven't had any installation issues with it since. The guys were extremely friendly and explained everything before and after installation. Last Christmas I even received a quality Xmas card from them with a lucky $7 lottery ticket in it. I am beyond impressed with this company and I have recommended it to all my family and friends! Keep up the great work guys, I will call you with no hesitation if I ever need anything done!!!

All I can say is WORSTcustomer service I have ever experienced. I called them on a Friday and asked…read moreif they could come to fix me furnace and they told me they were busy and would make me top priority on Monday. My wife stayed home all day missing a full days wage waiting for them with a no show. I call the plumber in the afternoon to ask what's up ? He tells me, and I quote, "I called your wife's number and a Chinese lady answered. I couldn't understand her so I hung up." To which I replied, " why didn't you call me back? Clearly you called the wrong number.." The plumber said, "I am very forgetful and I am busy right now." Busy doing what? Because clearly you aren't at my house completing. The job you were booked to do. The gentlemen was slurring his words and sounded like he'd been drinking. I asked to talk to his manager and he told me to find another company and abruptly hung up the phone!?? I called their office and they gave me a run around saying they were sorry and he would get a STRICT talking to. Meanwhile I am now at home it's 8pm and they have not sent anyone to my house. Then they text me and tell me that someone from their office will call me so that I can lodge a complaint. Some guy with a fake sounding British accent calls me and ensures me that the gentleman I was speaking to has been relieved from his duties this evening and that he would call me back in 15 minutes with another team member who will come to fix my heating issue. Here I am days later.. I I have tried to call the company I go straight to voicemail. If this seems like a company that you want to do business with, you might as well shred your hard earned dollars instead of giving it to these guys! Call anyone else instead! Don't waste your money, call a professional!

Thank you, Master Ho, for your professional and responsible work. If I need furnace maintenance…read moreagain, I'll contact WAH FAI PLUMBING & HEATING INC.

DO NOT CALL THEM After 14-year of loyalty, they tried to rip…read moreme off by turning off the water feed system in my boiler so to make me think that there's something wrong with my 14 years old boiler when I turned down the technician's suggestion to replace it. It was working well. I just called him in for flushing and cleaning. After he left, I didn't get any heat. It was so cold in November. That's such a wicked way to get business.