Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

I visited a friend who recently moved into Dunton Tower Apartments and was impressed by the…read morebuilding. Right inside the front door is a hot beverage station. Then you will walk down a hallway past the mailboxes to the elevators. My friend had a one bedroom apartment. The layout was nice if not compact, but my friend was happy with it. He especially liked how close it was to downtown Arlington Heights. From the hallway you could hear the neighbors being noisy but you couldn't hear from inside the apartment.

First lets start with the positive aspects. The tower is located in a great spot for downtown…read moredining and entertainment. It has easy access to the Arlington Alfresco and live music. The people living in the building are very nice and friendly. Michael and Al with the staff are great people and very helpful. The workout room and pool are also a great addition along with the dog washing station. Now the negative aspects, the building is older and only has 2 elevators to accommodate hundreds of people. During the prime times or when someone is moving in you are reduced to long wait times which is annoying. The laundry facility although newer still does not clean the clothing and it smells when it comes out. Even fabric beads does not help. I suspect being high efficiency its a lack of water issue in the machine as the clothing barely feels wet coming out of it. My dishwasher never came close to cleaning the dishes even after pre washing them first. Another selfish and dangerous practice is the building manager parking her vehicle blocking the loading and unloading ramp that effects the elderly and handicapped people along with parking full time in the fire lane that is used for a ladder truck to set up and rescue people off balconies during an emergency. This was brought to her attention several times and she did not care enough for the tenants or elderly to move her vehicle. Entitled I guess and not setting a good example for others. Here's the big deal killer. The building is loaded with cell towers on various sides with some being 5G networks. One set of towers was located above my balcony and bedroom. These were installed secretly and tenants were lied to about what was happening. Myself and my dog began experiencing many health concerns that never happened to me prior. I hired a Midwest expert to measure the EMF waves and they were off the chart on her testing equipment. She stated she has never measured readings that high and suggested I move immediately. To be fair to the new owners purchased the building with the towers already installed. I relocated to a new building with no cell towers and could not be happier.

I moved into a penthouse apartment in July. The property is maintained immaculately . The amenities…read morestill amaze me. It is unbelievably close to shopping, food, entertainment and really almost anything one could need. The management is phenomenal. They address every detail professionally. I have never experienced anything like the way the staff is committed to pleasantries. Tina was so excited to explain the savings I would receive by acquiring a comparable gourmet coffee free in the lobby every morning! I was more impressed by how much my comfort meant to her. It's not an act. If you are not afraid to spend a little extra for comfort and an amazing experience you would do yourself a disservice if you did not at least your the apartments. Will renew.

If you're looking for luxury this isn't the place. We have dealt w/so much w/the air conditioning…read moreunit for almost 2 years. First it flooded our place and ruined some furniture. And then being told we'll don't put anything under it. Now we are dealing w/2 brand new units and the air still isn't working being told we are the only ones not working but as we talk to neighbors they are dealing w/the same issues. So being lied to and realizing they are covering up things to make them feel better. If this is what they consider luxury I don't want it. Be weary of this place. They are not what they say they are. So tired of being taken for granted.

It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

Before you buy anything at Lake Barrington Shores, be sure you ask for a month by month electric…read morereport on the town home or condo you are thinking about buying. We just did the same and were shocked! Definitely was a deal killer. We had our hopes set on living at LBS, but we have definitely changed our tune.

I lived in Lake Barrington Shores for almost 3 years it's an incredible place to live with the…read moremost friendly people in Chicago and untold beauty with a 3 mile lake sailing kayak pontoon boat tennis courts Golf course platform tennis indoor outdoor pool many special events like five concerts right on our beach just to name a few things this incredible place offers Mark Demma and Sue Appert

The apartment is currently experiencing significant pest issues, including infestations of spiders,…read moreants, flies, and house caterpillars. Additionally, there are ongoing water damage problems due to the aging structure of the building. Furthermore, the behavior of Nahalia has been less than professional and at times, discourteous.

The apartment walls were so thin RMK must have bought their building supplies from Temu. Walls so…read morethin a neighbor's normal activities sounded like a home invasion. Walls so thin you'll be your own host of the 2000's reality TV show Insominiac. Not to fret, the friendliness of the management team made up for the apartment's thin walls. On move in day, I smiled and said hi to Nahalia. She frowned and replied with a deadpan hello. Thanks for being friendly and welcoming a new tenant, Nahalia! Each time I entered the clubhouse, she stared and silently watched with a look of contempt on her face. Well, to be fair she was able to be in good spirits and friendly with her boss when they were both in the office.....

Rented an apartment for 3 months after being displaced by a fire while home was remediated…read more Management was wonderful helping us get the paperwork submitted and move in quickly. Loved the apartment. Loved walking in the area with stores nearby and beautiful scenery. Many activities, pool, exercise area and food trucks. An unpleasant situation was turned into a pleasant experience and I view the stay as a positive!

Deer Park Crossing is a quiet, peaceful, nature-filled community with a beautiful brick exterior…read moreand modern interiors. I believe the complex is new - so the amenities, appliances, flooring, and overall appearance are new and higher end as well. The location is great with many nature trails and shops nearby. It's also close to the Palatine train station and farmer's market. Kate Sandu (asst property manager) is truly a knowledgeable, empathetic, and overall spectacular leasing agent. Redwood should give her a raise - she helped me with everything I needed to move in and renew.