I went in for a wisdom tooth extraction with the expectation Dr Eckert would be performing the…read moreprocedure I was surprised when his son with only a few years out of college showed up to perform the procedure. The son then proceeded to change the sedation treatment after I had already signed the forms and was hooked up to EKG and oxygen. I caught the switch before the operation went through and after Dr Eckert's son pushed back on me and I decided to walk out of their office. I've since been to another oral surgeon and that dentist said that only one wisdom tooth needed to come out and the other three had complications due to their proximity to facial nerves, that if damaged could cause facial paralysis. None of this information was given to me at my consultation with Dr. Eckert and I went in expecting all four teeth removed. What Dr. Eckert did was careless, unprofessional and unethical. I'm glad the procedure did not go through otherwise the son could have caused long term damage had he not had the experience to do the complicated procedure on the upper wisdom teeth.

Sitting at home (33 miles away) less than three hours after extraction of a wisdom tooth that Dr…read more Eckert described as "fractured, with deep roots, near a nerve and very close to an existing crown" (in other words, he gave me every possible warning about what could go wrong), I am ASTOUNDED at how seamless and soothing the actual procedure was, both in regard to the extraordinary care taken by his staff---shoutouts to Lillia for her compassionate scheduling efforts, Kristina and Katrina for their impeccable teamwork---in preparing me for the procedure, and to Dr. Eckert's astonishingly smooth performance of the extraction. His calm, engaged manner, always answering questions, and checking in about my comfort, made the experience that much more meaningful. The caring, empathetic professionalism of these folks reminds me of the Michelin (restaurant) Guide, in that they colloquially rate restaurants as "worth a stop," "worth a detour" or "worth a voyage." I felt that this experience was entirely worth the journey.

I came to see Dr. Abela as I was referred by the staff at my regular dentist-this is who they went…read moreto personally. It was a good choice. While I came in fully wise (4 wisdom teeth), I left with only half of the smart chompers as expected. The entire experience was a single visit-intake, X-rays, evaluation, and dual extraction. They provided me with appropriate amounts of anesthetic and I really didn't feel anything. I didn't like the sounds (other than my choice of calming music); that's appropriate. The actual procedure was about 5 minutes long and no follow up is anticipated be needed there. A project well done. The healing process isn't too bad, either.

Dr. Abela is very good. Kind, smart, good at explaining procedure. My complaint is that every…read moreappointment I had the office was 20-45 minutes late, so do not schedule close to other things.

HORRIBLE EXPERIENCE please please avoid. The staff and especially Dr. Eckert (I only saw the father…read morenot the son) were extremely unprofessional and made me feel so uncomfortable. I actually cried once I returned home. I came in looking for a consult on a single wisdom tooth that has been bothering me. Dr. Eckert came in and immediately started pushing for me to get all 4 out: that's not what I came in prepared to do, so I was trying to ask questions about why I would need all 4 out when only one was bothering me. One of his quips when I asked why I would need all 4 was "only 10% of people get to keep all 4 of their wisdom teeth"???? okay?? how many people have 1 out, 2 out, etc? I feel that if I'm signing up for a surgery I'm allowed to ask as many questions as I want, but at a certain point Dr. Eckert said "I'm sensing some hesitancy and honestly, I don't know why." Maybe for a dentist the procedure feels mundane, but again, I'm allowed to be hesitant! I'm allowed to ask questions! And I shouldn't be shamed or gaslight into thinking I'm being ridiculous for asking questions! Another thing I kept asking was if I could just do the 1 or maybe the bottoms, as I see no reason to take out the tops (they haven't even started growing in yet). Dr. Eckert just kept saying "I don't know why you would do just 1 right now, because then you'll have to come in 3 more times to get each one out" what a ridiculous comment to even come out of his mouth. Of course I don't want to come in 4 times to take each out 1-by-1. That's not what I'm asking. I'm asking if I can tackle only the ones that look bothersome now, and reassess with the others later in life. They're my teeth, I'm allowed to decide which ones I want taken out!! Listen, I understand what his perspective is. He thinks all 4 will eventually start to bother me. Whether he's right about that is the subject of intense debate. The surgery is very invasive and having all 4 out will make the healing process more difficult, so I was hoping to avoid taking some out if they weren't bothering me right now. If 10 years from now they do start to bother me, great, fine. I'll take them out. There was no room for this perspective in that office, I'll tell you that! Finally, a note on the front desk and assistants, who were no better. There was a debate about whether to do full anesthesia or laughing gas. An assistant told me laughing gas wouldn't be covered by insurance. When I was checking out, I asked if I could please get a quote for both the full anesthesia cost and the laughing gas cost so that I could determine which one works better for my budget. They took SO MUCH offense to this request (even though it's literally my money and I'm allowed to ask how much the procedure will cost), and never gave me the second quote. When they finally got back to me about a cost it was for all 4 teeth (how many times did I tell them I didn't want all 4 out!!) and it was completely unspecified whether they had quoted me for full anesthesia or laughing gas. I definitely did not get 2 quotes. I cannot stress how entirely unprofessional my entire experience was. I sincerely hope dealing with the younger Mr. Eckert is a more pleasant experience. Please avoid this practice at all costs, they did not convey a respect for the patient like I would have expected, they just wanted to get as much money out of me as possible.

Still one of the best places for any dental work or extractions. Both oral surgeon father/son are…read morein mine and most networks. Absolutely pain free again after an extraction. Staff all are wonderful and make you so comfortable. I won't go anywhere else.

I went here to have a tooth pulled two years ago. I noticed right away the office was very clean…read moreand the front office staff were very pleasant. The nurse and doctor who took care of me were also nice, friendly and funny. No pain and my tooth was out in 15 seconds! Highly recommend!

Fantastic front desk. The office is spotless, and the doctors and nurses were wonderful!read more

Both my kids have gotten orthodontics there (one of them two rounds)... and now I'm going there…read moremyself. Dr. Lindgren is great, and we've had good experiences with both assistants and support staff!

Upgrade more issues…read more Dentist. Lindgren also deliberately made my top teeth wider than my bottom teeth, resulting in misalignment. Now, all four top teeth have root canal issues, and the cost to fix this is over $20,000. On top of that, he used an intense light that left dark spots on my lips after drying the glue. It seems he did all this intentionally, with these problems only becoming apparent years later. I recorded all my visits and can provide proof if necessary. Dentist. Lindgren falsely claimed I cursed his staff, which is completely untrue. If I had, I would ask him to specify exactly what was said and to whom. I urge him to do the right thing. This behavior is unprofessional and immature. Dentist. John Lindgren and his wife, both highly educated and quick to defend themselves, seem skilled at deflecting criticism rather than addressing the real issues at hand. Despite their credentials, their behavior throughout my treatment was unprofessional and disrespectful.

We have been going to this dentist for years. Excellent care , compassion and professionalism. We…read morewill go for the rest of our lives

I have been a patient of Dr Zamani and her team since they opened up and have been very satisfied…read more Not only do they run a professional and organized business (which I appreciate because I am a business owner) but they do great with client services! By this I mean they send me reminders and calls about upcoming appointments (this is simple but helpful), they give me progress reports on my dental care and check in about past problems or discussions and they deal with people well on a personal level. Each time I go on there I am greeted warmly (by Nathalia) and asked about how I am doing personally. Dr Zamani is the same way and it is very reassuring! They take such care to know who I am and it makes going to the dentist a much better experience. Thanks to the whole team at Waverley Oaks Dental!

Dr Chuah is great! I was nervous about getting my tooth extracted and she made me feel very…read morecomfortable, asking me before numbing the area if I feel alright and being very patient and gentle. She and the dental assistant, Christine, did a fantastic job on getting my tooth out, and following up after to check if I was doing okay. If you have a tooth to be extracted, I would highly recommend setting up an appointment with her at Concord Lexington Dental Associates!

My son and I both Saw Dr. Chuah in the Concord office. I have been to many dentists and oral…read moresurgeons over the years and I have to admit this was by far the best experience possible. Her and the staff were very friendly and and put us both at ease to what was going to happen at our visits. My son has his wisdom teeth out and she took the time to answer all our question and concerns. We did not feel rushed before of after and she really took the time speak to us as if we were her only patients. The follow up visit was the same way. I am VERY impressed. I would recommend her with the highest possible praise. A warm smile, sense of humor, and so personable, I am almost looking forward to my next tooth extraction. Thank you!

Dr. Sarkis and the entire team are absolutely amazing. From the moment you walk in, you're treated…read morelike a valued family member, not just a patient. Their passion for what they do truly shows in the care, attention, and kindness they provide. They make every visit comfortable and reassuring. Highly recommend to anyone looking for a dentist who genuinely cares.

Dr. Sarkis and his team were incredibly patient with me as I received my first root canal. Tooth…read morepain has always scared me, but they were patient with me every step of the way, and made sure I had plenty of anesthetic even on what was a tough job owing to the complex nature of the shape of my roots.

I have a lot of dental issues, I've always had them all my life. I've dealt with many dentists,…read moreendodontists, and oral surgeons. I have had dental extractions performed by three highly renowned oral surgeons in three different cities: DC, San Francisco, and now Boston, and this is the first time of all those procedures that I was not in significant pain beyond two days afterward. Dr. Lucca is extraordinary. Not only does he have impeccable bedside manner but his kindness, grace, and compassion, especially during what was an emergency procedure for me were extraordinary. His surgical expertise is on another high level caliber entirely. I stopped taking pain medication on day two, and by day three I was in minimal pain. Given my past experiences, I was honestly so shocked that I scheduled a follow-up office visit just to make sure nothing had gone wrong because I *wasn't* in pain anymore. How oxymoronic is that? Dr. Lucca's precision that I could observe during my surgery (this was a local anesthesia surgery), his reassuring explanations, him answering my innumerable questions, and his calm demeanor completely changed what I expected from oral surgery. He truly made me feel at ease, reassured, and relaxed. For the first time ever, in that I can remember, I walked away from a dental extraction surgery experience feeling genuinely cared for instead of traumatized. That says everything. I cannot say enough wonderful things about the front office staff as well -- Raquel, Courtney, Bossie, and Hailee were all incredibly professional, caring, calming, and kind. I came into this office in intense pain with anxiety levels soaring higher than a kite, and every single person made me feel genuinely seen, heard, validated my feelings and pain, and made me feel cared for. That matters more than people realize, especially when you are facing oral surgery and already terrified. I am also seriously impressed by the office's technology and communication systems. You can text the office instead of calling, and they respond incredibly quickly, often within 15-30 minutes. As someone who dreads phone calls, that alone was amazing. I am never calling them again, it's only going to be all texts. Like how easy and amazing is that!!! I think all doctors' offices should employ this technology. It should become the standard in how we communicate with doctors instead of phone calls. Dr. Lucca's Oral Surgical practice truly has it all: an extraordinarily skilled surgeon (Dr. Lucca) paired with an exceptional support team. The follow-up care, attention to detail, compassion, professionalism, and surgical skill are simply unmatched. If you have dental anxiety, need an oral surgeon, or want meticulous, compassionate care from beginning to end, I cannot recommend Dr. Lucca and this practice highly enough. I genuinely do not have enough words to express how grateful and impressed I am. Thank you so much, Dr. Lucca (and Racquel, Hailee, Bossie, and Courtney!).

I just want to share my negative experience with this office and warn other possible clients. They…read moretold me that I have to pay upfront and that they bill my insurance afterwards and then I get reimbursed by the insurance. The consultation was billed to my dental insurance and I received a reimbursement (without the co-payment amount). Next I had to get a procedure. I was told the same thing. First I pay upfront, then they bill my health insurance, which will reimburse me. Yes, they may have said they are out of network but they did not tell me to call my insurance first to approve the procedure. When time past by and I did not get the reimbursement I checked with my health insurance and the claim was denied because it was not pre-aproved. Shouldn't they have told me I should call my insurance ahead of the procedure? Don't they deal with insurance providers all the time and should know of the steps? Or were they concerned the claim was going to be rejected and they did not want my business to go somewhere else where it was covered? Hum.... They make you sign a lot of legal papers that they say explains everything. By the way, after the procedure the doctor did not fix my problem and told me I could go see another doctor.

I had an unprofessional experience with the front office. I paid for my daughter's surgery using a…read morecombination of cash and card. The staff member counted the cash in front of me and confirmed the amount I provided, and I gave permission to charge the remaining balance to my card. However, the staff member then took the cash to a back room for another individual to recount it. When he returned, he charged my card an additional amount that was not previously discussed or authorized. This appeared to be due to a mistake on their end, but I was not informed beforehand, nor was my consent obtained before the extra charge was processed. I am very concerned about the lack of communication and authorization regarding this transaction. Additionally, the staff member repeatedly spoke over me, even after I calmly asked several times to be allowed to finish my statements. This made communication difficult and added to the overall frustration of the situation. At no point did he acknowledge the interruptions or offer an apology, which felt dismissive and unprofessional. There were also issues with the prescription. It was initially sent to the wrong pharmacy, and when I called to have it redirected, I was told this could not be done because the original pharmacy had already packaged the medication. After speaking with multiple staff members and spending approximately three hours trying to resolve the issue, the prescription was eventually sent to the correct pharmacy. While the surgeon performed excellent work, the administrative and front office experience was frustrating, disorganized, and unprofessional. Due to these issues, I would not choose to use this practice again.

One of the most unprofessional places you will ever go to. From their lack of Hippa practices, to…read moretheir refund policies and different employees comming and going like revolving door. You can not trust this place. Many better and safer options in the area.