Premier Endodontics…read more Ok, I usually only write reviews for restaurants so this is new to me. And this may be as important as your next meal in the North End or the Seaport! Like many (or most?) I am not a huge fan of going to the dentist or endodontist! I've had my share of visits and it's never as bad as you're expecting but it's not something you look forward to or look back on fondly..and you all know what I mean! Well, Premier Endodontics at 271 Waverly Oaks Road in Waltham, MA has changed that. From the easy check in with Henry, seamless connection and billing of insurance and any out of pocket expenses, to the explanation of their procedure. I had a short wait and was greeted by Dr Jones' dental assistant, Sabrina. Also, the office and their equipment and stuff seem very modern and the office was impeccably clean and comfortable. Sabrina greeted me and brought me to a room and explained what they would be doing and started with x rays. Shortly after the x-rays I was greeted by Doctor Jones who could not be more personable and professional! She explained what they would be doing to fix my cracked tooth. I needed a root canal and a temporary filling, then a second appointment for the permanent filling, and finally I would go back to my dentist who would install a crown. She also explained that they would first numb my mouth to desensitize it before administering "anesthesia" which I'm guessing was Novocain? When it was time to inject she was obviously more skilled than the last person I had seen years ago..I barely felt a thing! Not sure if technology has progressed but it numbed me up quickly and I didn't feel a thing!! All the drilling, grinding, hands, tools, and suction tube and not a bit of pain or even discomfort!! It is clear that Doctor Jones and her assistant worked extremely well together. They communicated and executed the procedure like clockwork and even played some decent music while they went about their business. (I'd recommend Yacht Rock or Classic Rock as opposed to Metallica or Snoop Dogg!) Disclaimer: They both sing while working and neither of them will ever be a contestant on American Idol! . However...it was very soothing and kind of reassuring of their confidence in what was clearly a routine procedure for them, but can be a bit daunting for 99% of us who cringe when we hear the words ROOT CANAL!! I returned for the second appointment to have the permanent filling installed and it went just as well as the first. The entire staff were so professional and seem like family to each other, which was very welcoming and reassuring to someone who doesn't go to the "dentist" much! I cannot say enough about how positive my experience was with Premier Endodontics and highly recommend them!! Thank you Doctor Jones, Sabrina, and Henry!!

I recently went to Dr. Jones at Premier Endodontics for a root canal. If having a root canal can be…read morecalled amazing, this was what I experienced! Dr. Jones was unbelievably comforting, caring, engaging and warm. She treats her patients feel like they are good friends, and this puts them in a relaxed state. Her staff is also wonderful, handling phone calls calmly, without rushing the callers. Her assistants show true care, letting you know that everything will be all right with a gentle word. I can't say enough wonderful things about Dr. Jones. You will not be disappointed with the quality and caliber of care you will receive there!

Getting an appointment and meeting the staff was a nice experience. I was able to complete all the…read moreforms online so I didn't need to do this in the office. Everyone was very professional and friendly.

Clean, warm, inviting office. Staff is super friendly and efficient. I've been going here for 3…read moreyears. Highly recommend!

I want to start out with mentioning Dr. Joseph's bedside manners; they are absolutely stellar and I…read morefelt extremely comfortable, well informed, and accounted for when I went to his office. In addition, I went in for a revision of a root canal and noticed that both him and his staff are extremely professional, kind, and informed. His office is extremely tidy, well kept, and COVID-19 practices are highly enforced and taken into account. The office is full of air filters to protect patients (since dental procedures involve having your mouth open). To add on, his staff is also warm, professional, and attentive. In addition, I genuinely thought the pricing for my procedure was extremely fair and was more than happy to pay. Would HIGHLY recommend to everyone!

Stay away from this office. Stay clear please. I just want to be open and tell my story about the…read moreterrible experience I recently went through. I was referred to see Dr. Joseph to have a root canal procedure done. From the very moment we had the consultation; he was rude, confrontational with me when I asked questions and needed reassurance and overall lacked professionalism. It was clear that he didn't care about what I had to say because anytime I spoke, he couldn't keep any eye contact, kept turning away to fidget with different tools and items and kept looking outside the room. I let it slide as I needed the procedure done for two very severely infected teeth which I couldn't tolerate anymore and the office was the only one who could take me in the quickest as all others were heavily booked. So the appointment was made, I went ahead with the procedure, finally, it's over, its done and I can sleep... I was so wrong. About a week later, the same set of two teeth began with aches and pains again. I made an appointment to go back to see what was going on. When I got there, he really could care less. He told me to wait it out and to continue taking my medication that was prescribed and hurried out the office. I didn't want argue and make a big deal out of it; Fine you're the doctor, you know best, I will do that. within the next 3 days, the gums surrounding the teeth started to form painful blisters and leak pus. It was so severe not even the medications could numb the pain and I had to admit myself into the ER. They gave me corticosteroids and I went to get a second opinion elsewhere on what is exactly happening as I was not going back to him From what I was told, it was such a badly botched procedure that if I didn't take action right away, I would have developed Ludwig's Angina or Osteomyelitis within a week and to put a cherry on top of all of this, he billed my insurance twice for the procedure which is dishonest and fraudulent and I'm currently fighting to get that taken care. I have reported this to the Attorney Generals Office and the Massachusetts Insurance Fraud Bureau. Save your sanity, save your stress, and stay away from this dental office. It's not worth the headache and pain, I am not sure how they are legally allowed to run operations like this

Don't let the friendly staff fool you. When I started as a new patient, the patient billing…read morecoordinator was very helpful and communicated regularly. Trying every which way to find another benefit code they could use to pay for things. But all the communications stopped after tapping out my dental benefits it all stopped. I felt like just a piggy bank for them. Don't go to Dr. Nishimura if you want a dentist that listens, truly listens to your concerns. She'll patronize you and and be dismissive and do what she wants anyways despite your concerns. But it's worse than bed side manor. I stopped going after she left my teeth in worse condition than when I started. I went to two other dentists since then and both told me it would cost over $20K in braces and other dental work to fix it. I have been so bummed about dentist and afraid to go to any more. Run, don't walk, from this place. You have been warned.

The team is amazing. Dr. Kiernan is very thorough. I was expecting just a normal dental cleaning…read morebut the office visit encompasses much more than that. He conducts an assessment and asks questions to determine the patient's overall health. He reviews my facial anatomy to determine indicators which would impact my quality of sleep. He asks if I had respiratory issues... I learned I had jaw anatomy and TMJ issues... the level of care is nothing I ever experienced and I have been on this earth for many many years. Ultimately, I was diagnosed and was given an oral appliance. This appliance alleviated my sleep issues significantly and for the first time in a decade- I was able to sleep well and breathe. Doc also gave me advice which reduced my inflammation and helped me get off allergy meds. Throughout my visits, the team has been very attentive to all my medical concerns

This dental is all about upselling and making profit. They cares more about money and less about…read morepatients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex.

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the…read moredoor $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists.

The staff are amazing and they understand the needs of their patients and their approachable and…read moretheir kindness shows in the work they do.

I hear wonderful things about the dentists. My review is of the office staff. I called a while ago…read moreand was placed on the waitlist. I never received a call back. I called again and was told I was called (I wasn't and can prove it with phone records). I was told they weren't taking new patients but would make an exception and put me on the waitlist...again. And you can guess....they never called...again. Disappointing experience-good luck with the office staff.

I wish I could leave less than one star. This practice says they guarantee their implants, but they…read moredon't. I had an implant in 2020 and it looked great at first until I eneded up with an abcess. Dr Chua did the implant, Dr Dowd did a surgery to clean up under the gum tissue of the implant. The problem was due to leaving cotton in the implant core, which led to the abcess. Dr.Dowd tried to resolve the issue, but never did a bone graft during the second surgery. It left my gum bruised looking and food could enter up underneath the gum tissue. I returned once again for help and Dr. Morgan denied cotton had been left, which makes no sense because his colleague did a surgery due to this problem?? He was rude and pulled periodontal floss under the gum causing it to bleed. I'm on blood thinners and have had two open heart surgeries! I just went to another oral surgeon who said there was substantial bone and gum tissue lost costing me another surgery and time off from work. Hopefully, it works or I will need another implant thanks to their negligence.

I would like to compliment and recommend Dr. Claris Chuah and her staff at Concord and Lexington…read moreOral Surgery Associates for their excellent care in extracting two of my teeth on January 17th, 2024. The office staff and dental associates were very welcoming, professional and caring. Dr. Chuah and Jill, her friendly dental associate, went out of their way to explain the procedure each step of the way and solicit questions. Once my surgery was underway, they were very good about checking in with me to confirm that I was doing okay. Even when Dr. Chuah encountered an unexpected challenge involving a wisdom tooth adjacent to my troublesome molar, she made me feel very much at ease by explaining what had occurred, how she was going to deal with it and then expertly addressing the issue in a most satisfactory way. Specifically, she ended up extracting both my impacted molar and wisdom tooth while maintaining my comfort throughout the procedure. Following my surgery, Dr. Chuah was very helpful in explaining what I needed to do in terms of follow-up and in answering a few questions that I had. Further, I was most impressed that, on the day following my surgery, Dr. Chuah called me herself, just to confirm that I was making a good recovery. In addition to being an excellent surgeon, Dr. Chuah clearly understands just how important clear and frequent communication is in facilitating a good patient experience. This is especially so with respect to oral surgery, which is an inherently stressful and uncertain procedure for most patients. If you need oral surgery, I would strongly encourage you to consider choosing Dr. Chuah and her team. Finally, I am most grateful to be living in an age and place where skilled doctors have the knowledge and resources to remedy so many of our medical problems. What George Washington would have given if he could have traveled through time and had Dr. Chuah address his many debilitating dental woes! Jay L.

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.