Great experience with Dr. MacAfee removing a tooth, and my daughter also had a great experience…read morewith her own extraction. Nice staff, efficient, good pain relief options and very affordable.

Great dental surgeon, have had several teeth pulled here, very little pain and very professional…read moreand friendly atmosphere in the office. Always a pleasure working with Dr macAfee and his staff!

Never do Zoom teeth whitening with them! They make you have two separate visits within two weeks to…read morecharge more for services. They want patients to take special prescription which does not make sense. I have had several Zoom whitening services done in the past and nothing like this was needed. Also, the front desk does not say this information where they can shuffle appointments around as it is convenient for the doctor and patient does not matter. I am very disappointed.

There are better dentists that are more affordable and don't tell you that you need so much…read moreunnecessary work done. They do have an endodontist specialist, TMJ specialist, oral surgeon, prosthodontist and general dentist. It's one stop shopping and easy to be referred to each dentist for unnecessary work. If you want to be price gouged then this is your dental office. I decided to go elsewhere and found a caring dentist who had a treatment plan that was acceptable.

Zero Stars. Mara or Maya at the front desk is extremely unprofessional and rude. I would not…read morerecommend this place to anyone. They cancel your appt without rescheduling and they bill your insurance incorrectly so watch out. I found out from my insurance they charged me incorrectly. BC is investigating. All they want is your money. They recommend services that are not needed. Do not waste your money here. Go somewhere else. If you have MassHealth then this is the place to be. But If you have any other insurances, go somewhere else. I wish I took my child somewhere else!!!!! This place is an effin' scam!!!!!

Only if there was a way to give 3.5 stars. Dr.Suri is skilled and well experienced. Patiently…read moreanswers your questions, provides clarification. My concern with this practice is Dr. Suri and Dr.Taneja are running this practice at or over capacity. Even after arriving for the appointment few minutes in advance, average wait time is 20-25 minutes. And god forbid if you are late by few minutes and if it's their lunch time, the staff asks you reschedule, wait until the lunch is over or come back after lunch (lunch hours unfortunately are not well communicated or posted anywhere).. as if patients have all the time in the world to be seen by the dentist

I cannot say enough good things about Dr. Sutera and the staff at Aesthetic Smile Reconstruction…read more Like many others, I have dental anxiety which has kept me from getting dental treatment I've needed and resulted in a lot of pain and shame. I decided to reach out after seeing that sedation dentistry may be an option, and I'm so glad that I did. Throughout my consultation and treatment planning, I've felt supported and listened to by every staff member I've spoken with, and I was never once left feeling embarrassed for my anxiety. Dr. Sutera is so kind and understanding, and he even split up my treatments over several appointments to keep cost and insurance coverage in mind. If you're looking for a kind, understanding, and friendly practice this is definitely it. Thank you times a million!

I asked about insurance coverage and they said they were out of network but x-ray and cleaning…read morewould be $50. Receptionist contends that I should have inferred that meant they would dip into my insurance benefit, and then of course after the fact she told me nothing was covered. Either poor communication, or straight up dishonesty, but her policy was to blame the patient and say I wanted "free services". Gross.

I went here to have a tooth pulled two years ago. I noticed right away the office was very clean…read moreand the front office staff were very pleasant. The nurse and doctor who took care of me were also nice, friendly and funny. No pain and my tooth was out in 15 seconds! Highly recommend!

Fantastic front desk. The office is spotless, and the doctors and nurses were wonderful!read more

HORRIBLE EXPERIENCE please please avoid. The staff and especially Dr. Eckert (I only saw the father…read morenot the son) were extremely unprofessional and made me feel so uncomfortable. I actually cried once I returned home. I came in looking for a consult on a single wisdom tooth that has been bothering me. Dr. Eckert came in and immediately started pushing for me to get all 4 out: that's not what I came in prepared to do, so I was trying to ask questions about why I would need all 4 out when only one was bothering me. One of his quips when I asked why I would need all 4 was "only 10% of people get to keep all 4 of their wisdom teeth"???? okay?? how many people have 1 out, 2 out, etc? I feel that if I'm signing up for a surgery I'm allowed to ask as many questions as I want, but at a certain point Dr. Eckert said "I'm sensing some hesitancy and honestly, I don't know why." Maybe for a dentist the procedure feels mundane, but again, I'm allowed to be hesitant! I'm allowed to ask questions! And I shouldn't be shamed or gaslight into thinking I'm being ridiculous for asking questions! Another thing I kept asking was if I could just do the 1 or maybe the bottoms, as I see no reason to take out the tops (they haven't even started growing in yet). Dr. Eckert just kept saying "I don't know why you would do just 1 right now, because then you'll have to come in 3 more times to get each one out" what a ridiculous comment to even come out of his mouth. Of course I don't want to come in 4 times to take each out 1-by-1. That's not what I'm asking. I'm asking if I can tackle only the ones that look bothersome now, and reassess with the others later in life. They're my teeth, I'm allowed to decide which ones I want taken out!! Listen, I understand what his perspective is. He thinks all 4 will eventually start to bother me. Whether he's right about that is the subject of intense debate. The surgery is very invasive and having all 4 out will make the healing process more difficult, so I was hoping to avoid taking some out if they weren't bothering me right now. If 10 years from now they do start to bother me, great, fine. I'll take them out. There was no room for this perspective in that office, I'll tell you that! Finally, a note on the front desk and assistants, who were no better. There was a debate about whether to do full anesthesia or laughing gas. An assistant told me laughing gas wouldn't be covered by insurance. When I was checking out, I asked if I could please get a quote for both the full anesthesia cost and the laughing gas cost so that I could determine which one works better for my budget. They took SO MUCH offense to this request (even though it's literally my money and I'm allowed to ask how much the procedure will cost), and never gave me the second quote. When they finally got back to me about a cost it was for all 4 teeth (how many times did I tell them I didn't want all 4 out!!) and it was completely unspecified whether they had quoted me for full anesthesia or laughing gas. I definitely did not get 2 quotes. I cannot stress how entirely unprofessional my entire experience was. I sincerely hope dealing with the younger Mr. Eckert is a more pleasant experience. Please avoid this practice at all costs, they did not convey a respect for the patient like I would have expected, they just wanted to get as much money out of me as possible.

Still one of the best places for any dental work or extractions. Both oral surgeon father/son are…read morein mine and most networks. Absolutely pain free again after an extraction. Staff all are wonderful and make you so comfortable. I won't go anywhere else.

I went in for a wisdom tooth extraction with the expectation Dr Eckert would be performing the…read moreprocedure I was surprised when his son with only a few years out of college showed up to perform the procedure. The son then proceeded to change the sedation treatment after I had already signed the forms and was hooked up to EKG and oxygen. I caught the switch before the operation went through and after Dr Eckert's son pushed back on me and I decided to walk out of their office. I've since been to another oral surgeon and that dentist said that only one wisdom tooth needed to come out and the other three had complications due to their proximity to facial nerves, that if damaged could cause facial paralysis. None of this information was given to me at my consultation with Dr. Eckert and I went in expecting all four teeth removed. What Dr. Eckert did was careless, unprofessional and unethical. I'm glad the procedure did not go through otherwise the son could have caused long term damage had he not had the experience to do the complicated procedure on the upper wisdom teeth.

Sitting at home (33 miles away) less than three hours after extraction of a wisdom tooth that Dr…read more Eckert described as "fractured, with deep roots, near a nerve and very close to an existing crown" (in other words, he gave me every possible warning about what could go wrong), I am ASTOUNDED at how seamless and soothing the actual procedure was, both in regard to the extraordinary care taken by his staff---shoutouts to Lillia for her compassionate scheduling efforts, Kristina and Katrina for their impeccable teamwork---in preparing me for the procedure, and to Dr. Eckert's astonishingly smooth performance of the extraction. His calm, engaged manner, always answering questions, and checking in about my comfort, made the experience that much more meaningful. The caring, empathetic professionalism of these folks reminds me of the Michelin (restaurant) Guide, in that they colloquially rate restaurants as "worth a stop," "worth a detour" or "worth a voyage." I felt that this experience was entirely worth the journey.

I found this guy to be anything but 'warm and friendly". I don't need a dentist to be my best…read morefriend, but he was somewhat condescending and not especially compassionate. Carol and Tracy were lovely. I only went once, but he doesn't to seem to care if he gets new patients. Per my Next Door app, they won't be coming from my way.

I never felt that my emotional trauma was taken seriously, and after reviewing my account history,…read moreit is obvious my dental PTSD was indeed ignored and never taken seriously. Things came to a head when I wrote an email to the office manager saying I had an unsettling and chaotic appointment, detailing what transpired. The response I received was shocking and infantilizing. There were many ways she could have responded or even apologized, but instead, my complaint was blamed on my PERSONAL CHALLENGES, yes, she wrote PERSONAL CHALLENGES! She ignored most of what I wrote, like how I was still upset that the last person who took X-rays left me with cuts and sores in my mouth for weeks, how I should not have paid for the X-rays- ZERO acknowledgement of this issue. I waited a few weeks to look at my records because I was still upset from our email exchange but now after reading the notes in my records, I am sick to my stomach. Exact notes including the soooooo and sooo from the person who cleaned my teeth. 6/16/20 -pt soooooo anxious about me cleaning her teeth today, she is sooo afraid of #8 falling out. Not noted, #8 (new tooth) fell out TWO TIMES. Yes, I was a hot mess (still am) with anxiety because of the tooth falling out TWO TIMES. 6/17/21- Patient's anxiety is very irrational due to having had an accident when she was 6 years old. WRONG and inaccurate - I was in the SIXTH grade (not 6 years old), I fell and knocked my teeth out while ice skating. It was during this time that my childhood dentist, Dr. Lucia of Lynn, MA, abused me while under sedation and was eventually arrested for insurance fraud. His shoddy and negligent work led to years of ongoing dental issues, which will continue for the rest of my life. I shared this information. I shared again and again that ANYONE in my mouth causes me anxiety. Even my last note is wrong. 2/29/25- patient NO SHOW. Not noted: 11/12/24 - I left this appointment in tears. I did not make or confirm my next appointment. I was devastated that I had a cracked crown and angry that the dentist did not discuss my gums after having had gum surgery in August. I may not have had a voice when I was in the SIXTH grade, but I have a voice now.

They are so caring and attentive! I truly feel that my health and well being is their #1 priority…read more All the work I've had done was top notch and I couldn't be happier! Highly, highly recommended! They are the best!!

Going to the dentist is not something anyone looks forward to but if there is anyone who can…read moremitigate this dread, it is Dr. Shutts. He is very reassuring and at times the visit feels more like sitting in a shrinks chair than a dental one. His dental work is excellent, he is very thorough in his dental examinations and explains everything as he goes along. The weekend appointments are a huge bonus too! Simply the best !

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.