NW Eye Care is a phenomenal facility that addresses cataracts. The staff and doctors are also…read morephenomenal. They genuinely care about their clients.

The Service of the doctor and all the staff was outstanding in answering all my questions. Help…read moreset you up for the next appointment

The doctor was very patient and did a great job with the eye exam, however the personnel that work…read morethere are not very helpful. They really don't tell you what options you have in terms of glasses, what are the add-ons, even the thickness of the glasses was not brought up when I was ordering and they turned out to be super thick, when I asked if they could be made thinner (and lighter) they said oh yes that is an option but it would cost more. Also I paid for two pairs of glasses (very expensive by the way) and then I had to come back to o fix one of the pair of glasses and they don't keep your billing information so you have to repeat the whole process. Not a great experience. I had gone there about ten years ago and it was great, not sure about now. They act as if they are doing you a favor, forget about being the customer and being treated as such, they don't care.

Excellent experience here every time. Dr.Williams and the entire staff are professional and are…read morealways willing to go the extra mile to get you taken care of. I highly recommend alpine vision clinic.

My experience couldn't have been better! Under new…read moreproprietorship as of August 2022 they are providing a great service experience. With current technology they found three issues with my eye health that were not mentioned when I had my last eye exam 2 years ago at another service provider. I went in for my exam on a Wednesday and picked up my new glasses the following Wednesday. The lenses are not a standard grind so I am very pleased with their turnaround time. Dr. Joshi and all the staff I interacted with were friendly, knowledgeable and professional. Fit and function are as good as I could ask for.

I has gone there for the last 15 years it has changed I would have given them a 4-star rating up…read moreuntil the last 4 years now with the new doctors have been a question in its own and the customer service sucks, 2 years in a row I got bills from them that were a year old and I was told it was a yearend clean up from there billing department I call it BS, they never told myself or my wife we were no longer in there plain for our insurance. I will never go back and or recommend them to anyone.

Let me start by saying I've worked as an optician for over four years in multiple clinics, and as a…read moreconsumer I never write reviews, good or bad. But after this experience, I felt I had to warn others. In August of this year, my aunt and uncle chose this clinic because it was close to home, in-network with their insurance, and had good reviews. Unfortunately, our experience was the complete opposite. When I first asked my aunt about her glasses she said both pairs of glasses purchased are uncomfortable, and heavy. It wasn't until after that she also told me they were not clear, vision wise. She's gone back to wearing her old pair just to see properly, and to not have any pain when wearing the glasses. When I called to ask about a reframe or return, the optician, Gregg, was dismissive and condescending. He immediately said no to both, and when I tried explaining the situation, he interrupted and spoke to me as if I didn't know what I was talking about, granted I didn't tell him I was an optician, but if this is the way he's speaking to patients/ family members, I don't think it would have mattered if he knew I was one. As someone who has worked in this field, I know an optician should help patients choose frames that fit their prescription and are compatible with their lenses--not just let them figure it out on their own. Gregg didn't guide my aunt at all; he sat there quietly and only spoke when approached. When I asked and explained that the frames are uncomfortable, he said, "Those are the frames that SHE chose, that SHE wanted." And yes, that's true, but if you do your job properly and inform patients about how certain frames might not work well with their prescription, or how they will fit on a patients face, they're more likely to choose something that functions better rather than just what looks nice. And if after explaining all that, the patient goes with the frame regardless of recommendation, then yes that is on the patient. This is not how it happened that day though. After being told no on a reframe, I asked about a re-lens. I explained that my aunt couldn't see clearly through her new glasses and had gone back to her old pair, and he interrupted to "correct" me by saying, "Oh, you mean they're uncomfortable and not clear." I clarified, "No, I mean her vision isn't clear at all when wearing the new glasses, on top of the frames being uncomfortable." He then replied, "Now we're just getting into wanting new lenses or new frames." To make matters worse, the clinic's 60-day policy for prescription changes starts from the exam date, not from when the glasses are actually received. My aunt's exam was at the beginning of August, but her glasses didn't even arrive back from the lab until two weeks later. That's hardly fair to patients, especially when it can take about a month to adjust to new lenses or find the time to return for a follow-up--especially if you work the graveyard shift. I also called the insurance provider, who confirmed that if the clinic were willing to accept a return, they could re-bill the insurance for a new pair of glasses. The VSP rep told me that they paid the clinic about $600 for the two pairs of glasses (#1 was 300 and the second pair was $280 with a $20 patient copay). Gregg, again being condescending said "well that's just not true. If you would like to get into that they only paid bout $100 per pair and the rest was to be covered by the clinic as a write off". Despite that, Gregg still said no, without any attempt to help or find a solution. Even if policies exist, there is a professional and respectful way to communicate them, and this clinic failed at both. Again, I never leave reviews, but this was such a disappointing experience that I had to share. I do not recommend Eye Doctors of Marysville. Save yourself the frustration and go somewhere that truly cares about patient comfort and vision, versus just getting paid (or not paid, I guess, according to Gregg) by the insurance providers/patients.

I liked Dr Wang fine, but…read more.. When my new lenses came in, the weren't right. The optician said, "give them some time and come back if they're still a problem". I came back. They checked the Rx and the lab had made a mistake. When the second set of lenses came in, they weren't quite right either. Same comment from the optician. I came back. They checked my eyes and the lenses and said they'd fix them but "if they're still not right you'll have to pay fr any changes". Excuse me? You're the eye doctors; it's up to you ad the lab to get the Rx right for my eyes. I'm over 60 and have been wearing glasses since I was 7. I know when my lenses aren't right. The 3rd time was the charm and the lenses were right but I haven't been back since.

One person serving several customers and still on couple number one. I'm just picking up, prepaid…read moreand everything and have been waiting and waiting. I'll go to Lake Steven's next time for sure.

Ok, this is the best optical experience I have ever had! Mike helped me and Robert helped my wife…read more These guys took the time to answer all our questions and really made an effort to make sure we knew about all the options and make a great decision. They helped us select frames that meet our needs. Im 65 and been wearing glasses for 50 years so I've spent alot of time in different stores but none any better than Costco Optical and the prices are very reasonable too.

My husband and I have been a patient of Dr Kron's for 23 years. Both are children have been…read morepatients too. Dr Kron is a gem in the industry including up to date machines for the best care. The office staff including Teresa as the business manager are friendly, efficient and it feels like family. Carrie who manages the glasses and contacts is absolutely amazing. The entire family has glasses and contacts and we all agree she is sweet, kind, attentive and a pleasure to work with. My youngest had eye issues and Carrie went above and beyond to care for her from age 3 to 11!!! Always making us feel welcome and comforted knowing she could handle all situations. We see Dr Liu now and agree he is fitting in just fine. He is professional, kind and a pleasure to work with. The staff that work directly with the doctors are personable, professional, attentive and efficient. I recommend paying a little extra for the machine that sees your eye more clearly. I have a mole in my eye and feel comforted knowing no changes are taking place. Highly respect this office and the care is beyond reproach. The office is very comfortable and does feel more like a living room.

Does anyone know where Dr. Liu went? He was amazing and was my entire family's Dr. I just called to…read moreschedule our yearly exam, only to find out he's not there anymore. And according to the woman who answered the phone.....the office staff has failed to update my address for 8 years....which is why I wasn't notified

Perhaps Dr. Liu needs to have an associate in the room at the time he examines the patient so the…read moreconversations will have a witness. Dixie has not had glasses that she can read with for several years now, which is totally unacceptable. She is a voracious reader, and would very much appreciate a helpful doctor. Fortunately she has been referred to several other doctors & is looking forward to getting her right prescription rather than using her glasses from ten years ago. Ppl Ppl

Wonderful Dr. Kent. Office staff is always helpful and polite. I really like the choices of…read moreglasses. Been coming here for three years now.

New patient I am 58 and have dealt with eye doctors most of my life. I am very happy with the…read moreoffice staff and Dr. Williams looking forward to many years with them.

From the owner: We are committed to providing excellence in eyecare. Our office is constantly investing in new…read more"high tech" instruments to allow us to serve you better. Your eye examination consists of various tests to evaluate the health of your eyes and to determine the prescription lenses needed for the best possible sight.

I've been working here for 2 1/2 years . Dr. Michael…read moreKlindworth is a top notch eye doctor. He's well respected by all of his patients. Very knowledgeable and professional as well as honest and caring. Make an appointment and see for yourself.

Dr.Klindworth is very friendly, very honest, and very thorough with the exam, he spends the time…read morewith the patient to explain anything he may have found during the exam and made sure they understand what is going on with their eye, and answered any questions they may have. The team he has upfront are very friendly and very helpful from selecting the style of eye glasses, and explaining all the features that can go with the glasses. Keep up the great work I highly recommend this office.