The kitchen looks great but they DID NOT PULL PERMITS! I got in trouble with the city because…read morereplacing a sink requires a permit. I called customer service and they did nothing about it. They've done thousands of kitchens and have never pulled a permit. Going to report them to the Better Business Bureau in Texas State board.

these people are beyond dishonest. I got stuck having to use them because of a contractor screw…read moreup. man that was a mistake. they intentionally omit items from their bid to come back and try to screw you. AVOID these people. they are pathetic.

Always a fun experience to go to Ikea. Even if you don't buy anything, the food is solid and they…read moregive you a bunch of great ideas for your home. The selection is immense and the value is there when it comes to most items.

IKEA advertised a Teacher Appreciation event that was supposed to run until 8:00 p.m., but the…read moreexperience certainly didn't make teachers feel appreciated. If you're going to promote an event for educators, honor the advertised hours and make sure staff are prepared to welcome those who take the time to attend. Appreciation is shown through actions, not just advertisements. This event was disappointing and did not reflect the support teachers deserve.

The subcontractors they hire for the kitchen granite countertops for this company are aweful!…read more We always tell our friends to steer clear of this company when they mention they're looking to install granite countertops. They are great over the phone(polite, great salespitch), but the work was subpar. I have given up trying to schedule a time for them to come and fix what they didn't do right the first time! I have to now hire another company to fix the work NPLH did. Project manager(hardly showed up,unless we called to point out a problem)did not supervise workers the proper way, this is why work turned out bad. They do not pay attention to detail. Ex.the glue/seal they used for the sink undermount of granite countertop was the wrong type, water leaking through and seeping into our cabinets. Home Depot told me this shouldn't happen if they used right epoxy. Sink shouldnt be leaking after 2 years of having been installed.. Ex.they left the underside of countertop (where it meets up with cabinets) with a gap, wooden trim should have been installed. Careful out there folks! Overall, it was a bad experience working with this company.

What an incredibly fantastic group of people--Stephanie is a Godsend. I have been looking for a…read morenew sectional for nearly a month and have basically gotten the runaround from every dealer I've talked to with regards to the particular styling or fabric that I'm looking for. Stephanie listened to exactly what I was looking for, directed me to the companies that produced similar products, and explained the differences in fabrics to me on an easily understandable level. Her prices were incredible, too! And if you give her a price point, she'll make sure to show you the designers that actually fall in your range. And get this--instead of trying to make a sale immediately and using high-pressure sales tactics, she suggested I go home and buy a cheap leather ottoman from Walmart to see how my cat would react to it and figure out whether or not leather might be an option for my sofa. Not only does she have great connections to companies that produce the furniture I want, she has great ideas on how to decide what will and won't work for me! I haven't purchased a sectional from her yet, but I have no doubt in my mind that she will be the person to help me furnish my home.

Inbelievable experience! I purchased my washer and dryer from Best Buy on 12/22/17 and delivery was…read moreset up for 12/28/17 between 8 and 12. At 8:15 PKH called to say they didn't have washing machine only dryer. If I wanted to have them delivered at the same time I'd have to reschedule but I couldn't reschedule until the next day. Reschedule date was set for 1/3/18 between 12:00-4:00. Around 1:00 came out just to tell me they didn't have the prong needed to install the dryer so I would need to reschedule. Again I have to wait to reschedule. So on 12/22/17, I wrote a $1600.00 check for a washer and dryer from Best Buy that I've yet to receive and at this point have no idea when or in what condition they will be in when I do.

Service in store is ok. Delivery by the third party contractor was a horrible experience. They did…read moreshow up in time and the washer was installed correctly HOWEVER, we have a metal drain cover in the floor of our washroom that got damaged and placed next to the sink. When going to sign off on the delivery slip, Miguel, the delivery person, was standing over the drain so it was not visible to my husband and seemed like he was in a hurry to get my husband to sign off on the delivery. I went to check on the washer right after they left and noticed the damage. The cover is not significant damage and is easily fixed but I was LIVID that they didn't inform us of the damage and had my husband sign off without knowing or seeing it. I called Miguel who had just left within minutes and asked him about it and he said they didn't damage anything. Then I explained what got damaged and asked him to come back so I could show him and he then said that it was under the old washer and "they found it that way" which could not be true because the drain cover was perfectly fine earlier that morning when I did a load of laundry. I am thinking that when they moved the washer, the bottom of the washer may have lifted it off and one of the deliver people picked it up and placed it on the sink and did not inform us. I told him there is no way they "found it under the washer that way" and that I am upset about them being sneaky. He said he would have his warehouse call me and then HUNG UP on me. That made me more upset so I called the customer service number listed on the delivery slip and waited 36 minutes before I was able to speak to someone, who then contacted 'dispatch' and patched me through. After explaining what happened, and that we were able to fix the damage but upset about the service, the lying, and then hanging up on me. She informed me that "she would have to get his side of the story and then call me back on Monday." I do not know the name of the dispatch supervisor and I have yet to receive a call from anyone and it is 5 days later. When I call the customer service line, I get a different person speaking and have to explain the situation all over again and I don't know the name of the dispatch person for their 3rd party contractor so I cannot get an response. AND THIS IS THE SHORT VERSION OF THE STORY. I have purchased several large items through Pacific Kitchen and Home in the Forum in Best Buy but I now will no longer be a loyal customer thanks to Miguel. Very disappointed.I am more than happy to provide Miguel's phone number to any representative at this company who wishes to contact me.

Zero stars... I am writing this review in hopes that it helps deter someone from hiring Texas…read moreCountry Boys to install wire fencing because they do not know how to install it and are very unprofessional. The owner, Daniel Hemler, had the nerve to argue with me about the job I hired him to do every time I asked why he was not doing things up to manufacture recommendations or industry standards, I am a paying customer and asked for a job to be done a certain way it should be done how I ask and I should not have to argue with the person I hired; I even pointed at my neighbors fence and told him I wanted it just like that but my fence is approximately 6 inches lower than the neighbors... He did not show up most days to start working until after 3pm and when it gets dark at 6pm that only gives about 2 hours of decent sunlight to work which is not enough time to get anything accomplished correctly. I could go on and on about the horrible job this company did but I would much rather let Karma handle people who do shady business... Trust your gut & find an actual professional!!!! Everyone I have had out to quote me a price to fix all the things this company screwded up shakes their head at the unprofessional and embarrassing work that was done on my fence.

Good: Responded quickly and with a quote upfront. I didnt use his service but he seemed very…read morefriendly. I just had a lot of companies respond

SPENCER RENOVATIONS did a kitchen remodel at my house and it was completed in 4 weeks. He did an…read moreabsolutely what we asked for and it came out beautiful. His workers were very polite and when they said they would be there they were. Could not ask for a better person to do the job. SPENCER RENOVATIONS IS THE ONE TO DO ANY RENOVATION YOU MAY WHAT.

Paul and his team did a fantastic job for me. He helped us design a 20x20 patio cover for a multi…read moretier patio using wood and steel for strength and stability, tying into the house roof. The end result was great. It looks like the house was originally built with the added cover. He also designed and built a pergola over a 20 X 20 patio at the rear of my property. His team did great, professional work. They never left for the day without removing all debris. His price was right in line with other bids but he went the extra mile in making suggestions on how to make the project better and longer lasting. He did exactly what he said he would do. I could not have been more pleased

Mena Stone supplied and installed quartz countertops for our galley kitchen renovation. Also…read moresupplied the sink. Price was within our budget and work performed within our schedule. Installers friendly and professional. Have a number of other projects planned and will be using Mena again in the future.

I spoke with Lizette Mena at the Mainland location and scheduled an appointment. I provided all…read morepersonal details for the appointment. This company was a NO SHOW. Thankfully, I worked from home that day so it didn't present any issues except for loss of trust.

If you are in the need for hard to find transition pieces in a color box stores don't carry…read moreanymore, this is your place. They had exactly what we needed and we had been shopping around for weeks. And at a decent price. The staff were pleasant and helpful. And the bathrooms were nice. The store has a great selection of so many things to choose from. We will be back for any flooring projects in the future.

All I can say is WOW! What an awesome store. Walking in at first and seeing the huge selection, is…read morevery overwhelming but as soon as you get help from sales associates the whole process becomes super easy. Sue Haley was the first sales associate to help me. I was having problems with my visualizer app and she took me right to their computer and helped me to visualize my tile selections in my bathroom. She was very knowledgeable and patient in showing me how to access and use the visualizer app. I selected a few tiles that I liked and Sue Haley set me up with their designer Marianne. I showed Marianne the large format tile I had selected for my shower walls and she pulled some floor tiles for me and showed me how you can set them up against the large format tile display making it easy to see if they go well together. She also let me know that all she needed was my builders information and I could take five samples home free. I had no idea. This was such a convenient service and it helped me a lot to take these samples home and see them in my bathroom. I selected the tiles, and a few days later I returned the samples that I didn't want. That day a sales associate named Serenity easily helped me pick out the grout color that would pull the wall and floor tiles perfectly together. I was able to select all the supplies I needed completely in my budget. They have very competitive pricing. Anywhere from inexpensive to custom-made expensive and everything in between. There is something here for everyone. I highly recommend Floor and Decor in Live Oak by Ikea in San Antonio Texas.