They gave me an estimate very quickly. I did not have to bug them to get one. We look forward to…read moregiving them a call when it's time to do our installation.

Smart Fire Protection promptly responded to my request for service on YELP on a Saturday and…read moreprovided a fast quote. We had a leaking sprinkler head, which had caused water damage to an area of the garage. We shut off the water and had to work with a mitigation team to remove the wet dry wall and the ceiling around the sprinkler head to confirm the leak was coming from the sprinkler head itself. It was a stressful situation for someone encountering this type of a situation for the first time. Smart Fire Protection said they can come out to the house same day, which I really appreciated. The rate was higher than expected but I figured it is due to weekend pricing, and it was not unreasonable. We wanted to get the water turned back on sooner vs. waiting until Monday. Jose was professional and courteous and answered all my questions with patience and kindness. I learned a lot about the sprinkler system. He replaced the sprinkler head, checked the pressure gauge, pointed out some calcifications in the pipes to keep an eye on. He flushed and recharged the system and recommended we check back in for an inspection of the overall sprinkler system throughout the house later in the year. Overall a great experience and worth recommending!

Matt was amazing. We had him come out to clean our dryer vent. He discovered that the vent was…read morecracked and jammed up and we had lint all over within our walls. He knew somebody who could handle the entire job (including drywall work) and the guy was to our house within an hour and between these two, the problem will be completely solved and fixed tomorrow. Not only did Matt solve our problem (and couldn't have been nicer), but he discovered a major fire hazard that could have turned ugly! Thanks Matt - you're the best!

Matthew did an excellent job with our dryer vent cleaning yesterday. He explained what he was…read moredoing, what he found, and was thorough and professional. I recommend his services 100%!

Jason from General Fire came out to look over our tenant improvement project. He was on time,…read morefriendly very knowledgeable. They provided a quote promptly. While they were not the lowest, they were the most responsive and knew their business well. We had them do the work and while they were here, they also did the Annual and 5 year Fire inspection, which included the sprinkler system, fire extinguishers, Exit and Emergency lighting. The provided a written report and provided guidance needed for compliance. Their crew was professional, friendly and also knew the business. They cleaned up after themselves. General Fire Systems is now our go to for our Annual Fire Inspections and related work.

The work is now complete. John had to come back to install some piping support (which should have…read morebeen done originally) and lower position of sprinkler heads. I was under the impression that the invoice I paid when he did the work would cover the minor adjustments after remodeling was done. It did not and I received an additional invoice. Additionally, it was difficult to get him back to the house to do those adjustments in time to prevent holding up the carpenter. Overall, somewhat disappointing.

We Live Rural Surprise, & had a custom home built that required a Fire sprinkler system. After 5…read moreyears we never heard from the company that installed it . I went on Yelp to find companies that serviced our area, & reached out to several. Andy replied to me immediately, was very professional, easy to work with, on time & very knowledgeable. His price was the best out of everyone I contacted . I would HIGHLY recommend his Company to anyone looking to have their system serviced , checked out, or installed. Atttttt, Thank You so much Andy.

Andy was so wonderful to work with. Within a few weeks he was able to get us our certificate of…read moreoccupancy. He handled all of the repairs permit submittals and scheduled the reinspection. Working with him has been so easy and a pleasure. I would recommend him to Anyone and will be using him for our yearly maintenance.

We reached out to Venus manufacturing about our shower wall that needs replaced. They did a shower…read morefor us in 2016, but the response we received was that they haven't done that in 20 years. Receptionist was really rude when we called and wouldn't even let me finish a sentence. If they don't do shower walls they should take it off of their website and hire a new receptionist.

After moving my mother in we needed grab bars installed. The work was done so fast and I was…read moreshocked at how low the price was. They also replaced both the mirrors in my bathrooms that were 50 years old. Highly recommended.

Terrific. Smart skilled worker on difficult job. On time, nice…read more Definitely recommend.

Buyer beware. Company charges three hours of labor even if they come out for only one hour of…read moreservice. Now I'm stuck with an $1100 bill for someone to come out and replace one sprinkler head. Two stars because the guy was quick, one star because I was screwed out of an extra $500

I needed to replace all my smoke detectors so I contacted JT thru his website and the process was…read moreeasy and straight forward. JT was professional and easy to deal with. He did a great job! Would highly recommend. Super nice guy.

I needed a replacement for my carbon monoxide detector. J.T came and gave us excellent service and…read moreeven more important, gave us very good advice going forward. I will recommend this company to anyone. You won't regret it. He responded within 24hours as well. All in all, a thumbs up for this company.

Leadership starts at the top and if you look up their GM Ryan Dolence he has floated around over…read morethe years from place to place, just look at his Linkedin profile, not the best track record. He failed at Summit Fire Protection from Jan 2018-Sept 2023 and somehow when replaced at Summit Fire found a home at Olympic West Fire. Sometimes it's not what you know it's who you know in this industry. I have worked with Impact Fire and Dalmatian Fire in the past and would try these two companies before Olympic West Fire Protection. Everyone has a personal preference when it comes to using a fire safety company to install fire panels, backflow units etc, so if this company has treated you well that is great, people just need to know there are a lot of fire companies out there that would compete for your business. Thank you for your time.

Very slow with work time, upper management shows no urgency, or care for its employees (underpaid…read moreand overworked) Does not offer any supplementAl insurance while you have to give 600 fukking hours to the worst union trade in Az to go into effect 0/10 do not apply for this job, let the upper management team drown and fail this business No value in this job , nor career growth