Great customer service and knowledgeable of the work that was needed to be performed.read more

Very happy with the very fast service provided by Don. A plumbing company diagnosed that I had a…read morebroken pipe in my fire protection sprinkler system. On a Saturday morning, I called seven companies, of which five went to voice mail and two others said that they only do commercial properties. Don answered my call promptly and came immediately. He is very personable and knows his trade. I learned more about fire protection sprinkler systems than I will hopefully ever need to know. His charge was on the low end of the quote that he gave me before setting out.

Jason from General Fire came out to look over our tenant improvement project. He was on time,…read morefriendly very knowledgeable. They provided a quote promptly. While they were not the lowest, they were the most responsive and knew their business well. We had them do the work and while they were here, they also did the Annual and 5 year Fire inspection, which included the sprinkler system, fire extinguishers, Exit and Emergency lighting. The provided a written report and provided guidance needed for compliance. Their crew was professional, friendly and also knew the business. They cleaned up after themselves. General Fire Systems is now our go to for our Annual Fire Inspections and related work.

The work is now complete. John had to come back to install some piping support (which should have…read morebeen done originally) and lower position of sprinkler heads. I was under the impression that the invoice I paid when he did the work would cover the minor adjustments after remodeling was done. It did not and I received an additional invoice. Additionally, it was difficult to get him back to the house to do those adjustments in time to prevent holding up the carpenter. Overall, somewhat disappointing.

They gave me an estimate very quickly. I did not have to bug them to get one. We look forward to…read moregiving them a call when it's time to do our installation.

Smart Fire Protection promptly responded to my request for service on YELP on a Saturday and…read moreprovided a fast quote. We had a leaking sprinkler head, which had caused water damage to an area of the garage. We shut off the water and had to work with a mitigation team to remove the wet dry wall and the ceiling around the sprinkler head to confirm the leak was coming from the sprinkler head itself. It was a stressful situation for someone encountering this type of a situation for the first time. Smart Fire Protection said they can come out to the house same day, which I really appreciated. The rate was higher than expected but I figured it is due to weekend pricing, and it was not unreasonable. We wanted to get the water turned back on sooner vs. waiting until Monday. Jose was professional and courteous and answered all my questions with patience and kindness. I learned a lot about the sprinkler system. He replaced the sprinkler head, checked the pressure gauge, pointed out some calcifications in the pipes to keep an eye on. He flushed and recharged the system and recommended we check back in for an inspection of the overall sprinkler system throughout the house later in the year. Overall a great experience and worth recommending!

Charles was here to service my tankless hot water heater on 3/17…read more He called ahead to let us know that he was on his way and arrived right on the scheduled time. He explained what was necessary, performed the service and went over all details with me. There were no surprises and the unit works perfectly. I have used Plumbsmart for the past 3 years and they are always upfront about everything. I will definitely use them in the future. Rich C

This is an update: I've already fixed my own water heater and brought it "up to code". It only…read moreneeded a gas valve replacement, exactly what I originally told them but they wouldn't listen. Instead, they tried to push me into using my warranty to buy a whole new unit, plus paying them an extra $1,000+, all because they claimed my water heater was "leaking." For the record, I had two plumbers from two different companies come out afterward, and both confirmed there was no leak at all. I ended up installing a powered anode rod myself to handle the hard Arizona water. Total cost was under $300, and everything has been working perfectly for months. I'd call that a win. I was originally under the impression this was a small mom and pop shop, but it seems the company has gotten much bigger and not in a good way. Definitely get a second opinion, guys.

I'm a roofer and I recently installed a brand new tile roof system on the home of a customer who…read morewas a bit of a handful... While we were putting a new roof on for him, one of the cosmetic covers on my client's fire sprinklers fell off of his ceiling and hit the ground... I knew it wasn't our fault and it was an improper installation, otherwise it would've never fallen off the ceiling throughout the course of a regular roof installation, but homeowners don't know that, and technically, it was (Presumably) my men hammering that made the improperly installed cosmetic cover fall off.. (and of course it was 22 feet off of the ground on the highest voltage ceiling, you can imagine someone having).. I thought about doing it myself, but not only could that be considered a violation of my license, but in addition to that, I am not trained in handling fire suppression systems... Everything in me was thinking " I've been in skilled trades since 1991, there are very few things I don't know how to do, it's just a cosmetic cover, I'm sure I could just repair this and snap it back on." but then I thought to myself, "No, that's not right... how would I want another contractor to treat one of my family members ? ..the right thing to do by this client would be to hire and pay for the best, most reputable, licensed bonded, and insured fire suppression company I can find to take care of this the right way." So that's what I did... I got three bids from the three top rated companies... One of them was only about $70 parts tax labor out the door.. but I wasn't interested in a cheap price, I wanted the job done right- so contracted with Kerry and Firehouse. Reason I did that is because I wanted it done right, plus, I'm the best in my field, and if I'm going to send somebody into one of my clients houses, and they're going to be an ambassador for me, I want the best. Kerry did not disappoint... Everything was exactly as I would've expected from someone with his reputation. I was very pleased, and even my problem client was pleased. Kerry is a pro through and through, as is his right hand man who was with him. Kerry knows how to roll with the punches, and get the job done right, by code, the way it should be done. Thank Kerry

I count on Kerry to make the house safe. He is a professional and an expert in his field. A gem of…read morea business and everyone I have recommended him to has been very happy. This is an important part of home/building maintenance.

I am remodeling a casita at my house. Jonathan and his team of experts ran an 80 foot gas line…read morereplacing old gas line and extension to a new BBQ hook up. The job was timely from start to finish. There office and field personnel communicate as a team moving through the job. There team of workers are professional, polite and easy to talk with any questions. I will be recommending them to my friends. Don't miss out on hiring them for your project. There awesome. Ross

This company is lead by an exceptional group of individuals. Jonathan the owner is very educated in…read morehis field and the office manager Sara is very helpful and knowledgeable too. Everyone on their team is very kind. Nick thank you for the wonderful plumbing you did for our home, bathtub, hot water heater and outside water nozzle. This company is very dependable, I highly recommend them. T. Golden Mesa, AZ

All went well. Communication was easy and accurate, workers arrived when they said they would, job…read morewas completed quickly and accurately. They removed and replaced our solar panels so our roof could be replaced.

Tommy Do from T&K Roofing (T&K Electric owner) acted victimized, claimed my 5'2" 60yo wife…read morethreatened him while I provided contract evidence (missing bird stop, ponding, fascia). Signed tile proposal ignored; ROC C017 dismissed. Unprofessional--avoid.

I worked with Reno. He was super helpful, friendly, didn't try to upsell me. He was on time,…read morecommunicative and direct. He worked fast too. I got everything done so fast. The office was friendly and had good follow up. Will work with them in the future.

The electrician "RENO" that my leasing property tried to send out was hostile to me because I asked…read morehim to please reschedule an appointment he made that I had never confirmed on my way to work this Monday morning 10/06/25 he threatened to charge me $180 if I wasn't going to be at this location at 9:05am. So I was forced to cancel Work and I came home because I can't afford $180 then he shows up and tells me to shut up obviously he was belligerent so I felt like I needed to record a video to make sure I could defend myself. My electrical is still not fixed.