The serviceman seemed competent. He did give an estimated bill at the end of repairs that was…read moresomewhat high but competitive. The bill that came from the bookkeeper was almost 60% higher than he estimated I paid it, but feel tricked. Get a firm quote before agreeing to allow them to proceed! They are tricky after the job. Almost $1,600 to service two central units.

Excellent communication. Professional and thorough…read more Priced very competitively and were able to get the evaluation and job done within 72 hours. HVAC furnace and AC unit replaced Very satisfied!! Can't wait for the years to come Price was very good compared to competition! If you are shopping for a unit and have questions, feel free to send a message. A competitor, last year during the heat wave, quoted me TWICE as much to replace! Nope. I'm loyal to mesa now!

Highly recommend Kidzz mechanical! My minisplit went off bfore the long weekend..so the whole house…read moredid not have any heat and i only had time to reach out once i got back in town. The staff were really responsive, had great empathy...and we're really courteous. They were quite open to fit me in their schedule and once I mentioned my preferences..they were able to get me in the following morning..even when it's early out! Glad to see a business open to working early! They let me know my scheduled arrival time for the technician would be between 7-9am. At a little after 7, they texted to let me know Cesar their technician was on the way...and very soon after..I got a knock on my door by 7:30! Cesar was very thorough in diagnosing the minisplit problem that I had..and was able to help provide me with some good recommendations on what to do with the minisplits! By 9am, he was done helping me restore heat to my home! Thank you son much much! The interaction was very pleasant from initial inquiry to finish by all the staff! I highly recommend and will use this service again for any future problems with HVAC for sure!

Every single time there seems to be some sort of problem. They've overstretched themselves and…read morecan't keep up with their desire to grow so their customer service is just nonexistent. I've tried multiple times over the course of two years to work with this company. I give up at this point. Chad -- that's a lie. They said they would call back and provided no options for scheduling. They informed me. The system at all and would have to call me back. Check your records. Did you have a system malfunction on the day that I sent you that I had called and spent two minutes on the phone with your staff? And that was the second attempt to contacting your office. There's an email that has not been reply to which you can also check your records on. Your staff is not only worthless, but they're liars. Hire legitimate staff. Your office team has been worthless since day one. I'm not high demand... I just expect to NOT be verbally assaulted by your tech, left with a massive pile of haphazardly placed wires, to get on the schedule the first time I contact not the third time a month later after being ignored for four weeks , and not be attempted to be extorted because your tech found some keys on the sidewalk. Instead of the $100 they asked me for, I gave them some cold drinks to take with them. That would be the shorter guy who serviced my hvac. I should have dropped you on the first sign of trouble and giving away free hours to manger bad service isn't good business. It's pathetic. Nice try defending yourself. What your techs do is not only bad business, it's illegal.

We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

Our furnace stopped working. We called Duke City, and they were able to come out same day (on a…read moreThursday). Great. They diagnosed the issue within 30 minutes and were gone within the hour. Excellent. Unfortunately, they had to order the part, which wouldn't be in until Monday. Originally, the technician stated we'd pay expedited shipping on the part but they'd be out first thing Monday morning to get the part installed. I asked the tech before he left what was the price for everything. He verbally estimated $350-$375. He said the part was cheap and the labor would be the expensive part. I wasn't given the price in writing, showing the breakdown of the costs (this was my error, I should know better. They called us Friday evening to let us know they couldn't make it Monday as they were short on technicians. So after being quoted a price WITH expedited shipping, and to the fault of the company, we waited for install- we expected that original price to go down. They came that following Wednesday, and it was fixed within 30 minutes. (This is a total of roughly 2 hours of service, generously.) Total cost $374.06, after they were nice enough to give a 5% military discount. Again, an invoice wasn't provided. However, I paid, and they were on their way. My wife immediately pointed out the math didn't add up, 2 hours of service ($85 x 2 + $55 for a part = $225 plus tax). She called after the tech left to follow up regarding the charges. I received my invoice the next morning around 8:30, as follows: $195.00 for the part (hot surface igniter) $170.00 for labor (2 hours worth) Plus tax I began to do research, as the original quoted price for the part was roughly $55. (Companies in the area won't release parts prices or sell to the public, only contractors, so when I called myself, prices could not be provided. However, I found the price for the part online, ranging $49 to $58, which is not the wholesale price that contractors get.) My friend, who works for a local HVAC company, did a little research for me today. Here were the costs of the parts, as quoted by the 4 parts companies that they called - 1) $17 (the company Duke City got the part from - Johnstone Supply) 2) $13.76 3) $16.57 4) Same price as above, but plus shipping. Duke City charged me $195 for a $14-$17 part through their company. That is flat out robbery. I understand wanting to make a little extra profit. Business has to make money. But, even giving them the benefit of the doubt, and saying they spent $20 on the part, that's almost 10x the price of the actual part! My wife called Duke City and questioned Gloria, regarding the markup. She told my wife, "Well, that's the price that was quoted by the first technician that did the diagnostic. I don't know where the miscommunication happened." Upon further request of resolution (as an "oh well" is not sufficient, she was told one of the business owners would follow up by tomorrow morning). We will never do business with this company again. I will spread the word. Through social media, word of mouth, etc. UDPATE They sent me the invoice that they claim came from the parts company (Johnstone) and they broke it down as $88.60 for the part, and $99.55 for the freight/handling. Remember though, up above my friend clearly got a quote of $17 from the same company, for the same part. So something is up. Also, $99.55 for freight/handling?! They paid for what? Expedited shipping? Even though they knew they couldn't make it out until 3 days following their original promise of installation (Monday)? Give me a break. Not buying any of it. Regardless, if they gave me that price breakdown on the initial day of diagnoses, I would have turned it down. But, they didn't. They just verbally gave me the estimated cost of the whole project. Their verbal breakdown nowhere near matches the black and white invoice. Which, again, was 4 hours of service and a $55 part. At the end of the end of the day, yes- the original price matched. But Duke City changed their breakdown- now, our invoice shows TWO hours of service and FOUR times the original quoted price on the part (when, really the part is only $17, as verified by another local HVAC contractor). Now, my own opinion is that Duke City works with this company to inflate the prices of the parts that they sell. (We were also told by our friend, Johnstone will match a company's original quote to a client in an effort to support small businesses, regardless of what the actual price is.) This leads to return business for the parts company, and increased profits on behalf of Duke City for parts. (No wonder these parts companies won't release the price of the parts to the general public.) No matter the reasoning though, it's clear there is really something morally questionable about this company. Do business with them at the risk of your wallet. Imagine how many people they did this to before us?

Willing send a second technician to address the issues that its first technician did not address.read more

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

We called desperately needing our heater repaired and they came out the same day, which was…read moresomething as it is a very busy time of year. They were professional and repaired it quickly and at a very reasonable price. Good job!!!

N & J's Plumbing & HVAC LLC what's the most professional business I have come in contact with in a…read morevery long time. Appointments were set and they were on time! Anthony arrived at my home to give me an estimate, being very thorough and explaining to me what he would need to do in order to install a new heating and air conditioning unit. Anthony speaks in a way people can understand what he's talking about and why he needs to do what he says. No smoke an mirrors with this company, just honesty, and integrity. N & J's estimate was very reasonable compared to many others. I spoke to Anthony and let him know we had made the decision to go with his estimate. We set up a schedule with a date and time for work to begin and work to be completed. Anthony communicated with me all along.The schedule was followed, all work was completed and workers cleaned up the mess nicely. I will recommend this company to everyone who needs a plumber or a heating and air conditioning system. This is the BEST company in the area! Signed Very satisfied customer!

Our digital thermostat stopped communicating with the main unit, so we were basically without any…read moreAC this morning - going into a HOT day and weekend. Brian picked up right away when I called, and he worked to find time to fit us into his busy schedule today. Brian quickly found the issue, and walked me through exactly what happened and what was needed to ensure our AC works well going forward. Brian was very professional, and it was obvious that his focus is delivering quality service at an economical price point. He takes pride in his work and reputation. I will definitely be recommending Brian to any friends and neighbors that ever need HVAC or plumbing.

Fixed my water heater and my ac wiring in under an hour. He came same day and was polite and talked…read moreme through everything he did in care I needed to do it again.

Michael's came out to start up my air conditioner and close down my heater in the spring, which was…read morefine. I asked for a quote for a small job that I had and showed them the area. Michael assured me that he would be back in touch with a quote for the job. I never heard anything. A few weeks later, I used Yelp to try and get quotes for that same job and he contacted me again via Yelp, not realizing that he had already been to my house, already been asked for a quote, and didn't provide one. So I won't be using them for my little project, unfortunately. Unfortunately, I also will not be using them to start up and shut down my air conditioner again. The service was fine and they did it average job so I was happy with that, but the fact that they didn't give me a quote when I asked for one and then tried to give me a second quote after the fact was irritating and didn't demonstrate good customer service. You will pay a decent and fair price in line with other heating/cooling folks in town for air conditioning start up/shut down and heater start up/shut down. I can recommend them for that service. I cannot recommend them as far as getting a quote for any air-conditioning or heating jobs. I'm not sure what was going on with them, but they didn't give me any confidence that they might actually follow through with the job since I couldn't even get a quote from them. It's been months and I've not been contacted again about the potential job. Maybe give them a shot but don't be surprised if you are disappointed.

I had an HVAC unit installed in September. The unit never function properly and it took them five…read moremonths to do everything correctly. The gas line was improperly installed. The condensation trap was proper improperly installed. There was some kind of oil in the heating element unit in the house smelled like burning oil for an entire month. They never pulled a permit and the unit was never properly inspected after installation still hasn't been and it doesn't really seem like they care if it gets done. Everything took forever to get resolved. I would not recommend this company for any service, especially the HVAC service.

The Best service by Kevin! Had our Hvac inspected…read more Explained everything, very informative, experienced, all around Great Service! Highly recommend Ortega Plumbing Heating and Air!

Jonah was great and did the estimate for replacing a water heater and repairing the hose for the…read morewashing machine. The price was a bit excessive I think for $4000. This included replacing a 40 gallon water heater, repairing the inlet hose on the washer. and membership fee of checking the furnace and AC unit for a year. Jonah came to do the repairs on the day and times that he was expected. He was very professional and kind. He spent 6 1/2 hours on the repairs. He cleaned up and explained all of the fees. Overall, I'm very pleased with his service. Normally, I would five stars, but I think the price was a bit too much money.

Amazing customer service, quick response and amazing service. Technician (G. Suarez) showed on time…read moreand explained everything that needed to be done.

Jackson did a nice job. He replaced a drain hose on the first visit but the air gap leak continued…read more He returned the next morning to bypass the airgap.